PowerSchool for Parents

家長的PowerSchool操作

PowerSchool FAQs

PowerSchool 的常見問題

Below are answers to common questions about PowerSchool.

以下是PowerSchool常見問題的解答。

What is PowerSchool?

甚麼是PowerSchool?

  • The "P" logo to the right will be used to indicate PowerSchool
  • 右方"P"的標誌將代表PowerSchool。

PowerSchool is an easy to use, all-in-one, web-based student information system (SIS) that allows students, teachers and parents to access student information, school announcement, school policies etc.

Parents will use PowerSchool to view information about their child(ren)'s time table and homework Initially PowerSchool will only contain information beginning from August 2016

PowerSchool是一個容易使用,而多功能的網上學生資訊系統。這系統容許學生, 老師和家長查看學生資料, 學校通知及學校政策等等。

家長可以使用PowerSchool查看學生的資訊, 包括上課時間表及作業。在現時階段,PowerSchool只會包含從2016年8月開始的資料。

PowerSchool allows you to view all of your children's information using only one user account.

PowerSchool 可讓您使用單一帳戶來查看您所有子女的資料。

CCA Registration

The CCA Registration service is still on The Portal. Parents will need to use their parent Portal user account to login to The Portal. This account is most often the same user account as your ISF parent email account.

To sign up for CCA activities parents must first login to PowerSchool and click on the Parent Resource page.

CCA報名服務仍然在The Portal中。家長請使用閣下的Portal用戶帳號來登入The Portal。這個帳戶將好可能是您的ISF家長電郵帳號。

Clicking on the ELP / CCA icon, you will then be asked to log in to The Portal.

點擊「體驗學習/聯課活動」的按鈕,您將需要登入The Portal。

This account and password is the same one you use to login to your ISF parent email account. If you have a problem logging into The Portal or cannot remember this password please email: portaladmin@isf.edu.hk

這個帳戶的用戶名稱及密碼將會與您用作登入ISF家長電郵帳號相同。如果您在登入The Portal時遇上問題或忘記密碼,請發電郵至:portaladmin@isf.edu.hk

PowerSchool App

PowerSchool應用程式

We do not use or support the use of the PowerSchool App.

The PowerSchool app does not support Chinese characters, has features we are not using at this time and does not support features we are using.

We ask parents to use the PowerSchool webpage to view the website: https://powerschool.isf.edu.hk


在現時的階段,我們將不會使用及支援PowerSchool的應用程式。

PowerSchool應用程式並不支援中文及我們正在使用的功能。

家長請使用網頁版PowerSchool: https://powerschool.isf.edu.hk

Logging into PowerSchool: Which User Account Do I Use?

登入至PowerSchool: 我應該使用哪一個帳號?

All ISF parents are issued parent user accounts and a parent email address.

Your PowerSchool user account is the parent user account for your eldest child enrolled in The ISF at the start of the 16/17 school year.

For example: The Lee family has 3 children:

  • Grade 8: Nicholas - parent account: p0011111
  • Grade 5: Christina - parent account: p0022222
  • Grade 2: Coco - parent account: p0033333

The Lee family would use Nicholas' parent account, p0111111, to login to PowerSchool. Do not use the parent account for an older child who has graduated or left The ISF.

所有ISF家長都會取得由學校發出的家長帳戶和家長電郵。

您的PowerSchool用戶帳號將會是在16/17學年就讀的最年長子女之家長帳號

例子:李氏家庭有三個小孩:

  • 八年級:Nicholas -家長帳戶:p0011111
  • 五年級: Christina - 家長帳戶:p0022222
  • 二年級: Coco - 家長帳戶: p0033333

李氏家庭將會使用 Nicholas 的家長帳戶(p0011111)來登入PowerSchool。請勿使用已畢業或離校的學生的帳戶。

What is My PowerSchool Password?

我的PowerSchool 密碼是?

Your PowerSchool password will be emailed to you.

PowerSchool is NOT linked to The Portal. Unfortunately this means your PowerSchool and Portal password are not automatically the same.

您的PowerSchool密碼將會經電郵傳送給您。

PowerSchool和Portal是獨立的系統。這代表您的PowerSchool和Portal的密碼將不會是一樣。

  • Do I use the same username and password for PowerSchool and The Portal?
    • Same username
    • Different passwords

If you cannot find or did not get the email with your PowerSchool password please contact: psadmin@isf.edu.hk

  • 我是否使用同一個用戶名稱和密碼來登入PowerSchool和Portal?
    • 用戶名稱相同
    • 密碼不同

如果閣下沒有收到附有您的PowerSchool密碼的電郵,請聯絡:psadmin@isf.edu.hk

Do I Need a Separate Account for Each of My Children?

我是否需要為我每一個孩子使用一個獨立的帳戶?

No. Your PowerSchool parent account links all your children's information to one parent account that allows you to view each child from that account.

For parents who are separated or divorced, an account can be created for each parent. This is only done under special conditions. Please contact PowerSchool support if this applies to you.

不用。您的PowerSchool 家長帳戶連繫閣下所有子女的資料至一個家長帳戶。您將可以透過同一個帳戶來查閱您所有在弘立書院就讀的子女資料。

對於已分居或離婚的家長,ISF能為每位家長創設一個獨立的帳戶。這只會應用於特殊情況。如有需要,請聯絡PowerSchool的支援。

Which Account Do I Use to Login to The Portal?

我該使用哪一個帳戶來登入The Portal?

To login in to The Portal you need to use the parent accounts and passwords linked to each of your different children. For most ISF parents these are the accounts you have previously been using.

  • For example: The Lee family has 3 children, they would need to login to The Portal using any of their 3 parent accounts:
    • Grade 8: Nicholas - parent account: p0011111
    • Grade 5: Christina - parent account: p0022222
    • Grade Y2: Coco - parent account: p0033333
  • Contact The IT Department if you need help with your Portal user account: portaladmin@isf.edu.hk

您需要使用連接每名子女的用戶帳號及密碼以登入至The Portal。

對於大部份的ISF家長來說,這些帳戶是您過往使用的。

  • 例子:李氏家庭有三個小孩,家長需要分別使用三個不同的帳戶來登入The Portal以查看不同子女的資料。
    • 八年級:Nicholas -家長帳戶:p0011111
    • 五年級: Christina - 家長帳戶:p0022222
    • 幼稚園二年級: Coco - 家長帳戶: p0033333
  • 如需任何有關Portal帳戶協助,請即聯絡IT部門:portaladmin@isf.edu.hk

Problems Logging into The Portal with Different Parent Accounts

(this is for parents with more than one child)

Parents with more than one child may experience difficulties when trying to log in into The Portal with their second parent account.

This problem occurs because the Internet browser you are using remembers the last account you used to login making it difficult to switch accounts. Even if you logged out. There are two solutions to this problem.

The First Solution: Use Different Browsers

If you have multiple children the easiest solution is to use different browsers for each child. For example, use Google Chrome to login with parent account #1 and Firefox to login with parent account #2.

The Second Solution: Restart Your Browser

If you quite and restart your browser it will forget the last login you used. The steps for this are:

  1. Open the browser you want to use
  2. Log into PowerSchool
  3. For parent account #1
    1. Click on The Portal icon on Parent Resources
    2. Login to The Portal with parent account #1
    3. View the information you want to see
    4. Log out using the logout button located at the top right of the page
  4. Quit the browser
  5. Restart the browser
  6. Log into PowerSchool
  7. For parent account #2
    1. Click on The Portal icon on Parent Resources
    2. Login to The Portal with parent account #2
    3. View the information you want to see
    4. Log out using the logout button located at the top right of the page
  8. Quit the browser

Which Do I Use: The Portal or PowerSchool?

我該使用哪個系統 : The Portal 還是 PowerSchool?

  • Use The Portal to view school records on your children that happened before June 2016.
  • Use PowerSchool to view school records on your children from the start of school August 2016.
  • Information will be migrated over to PowerSchool over the coming years but you will still be able to login to The Portal. (See "Which Account Do I Use to Login to The Portal?)
  • The Portal is still used for some services like CCA & ELP sign-ups, the Parent/Teacher Appointment system and the uploading of support documents.
  • 請使用The Portal來查閱貴子女於2016年6月前的學校紀錄。
  • 請使用PowerSchool來查閱貴子女於2016年8月開學後的學校紀錄。
  • 貴子女的所有資料將會盡快轉移至PowerSchool,但您仍能夠登入The Portal。(請參閱"我該使用哪一個帳戶來登入The Portal?")
  • 將會繼續使用The Portal來 註冊CCA及ELP、家長/教師的預約系統及上載証明文件。

What is the Difference Between PowerSchool and The Portal?

PowerSchool 和 The Portal 的分別?

  • Use PowerSchool to view up to-date information about your children. PowerSchool will have the current information about your children from August 2016.
  • Use The Portal (a link to The Portal is available once you login to PowerSchool) to view archived information about your children

PowerSchool is a modern, flexible online-service that will better support The ISF community's growing needs and expectations. PowerSchool has some features that are the same as The Portal, and PowerSchool has other features that are better.

  • PowerSchool lets you manage all your children from one account
  • PowerSchool supports Putonghua
  • You can view your child's time table
  • Improved homework viewing and parent resources
  • Access school documents
  • Can be viewed using any browser
  • Can be viewed on mobile devices
  • You will be able to update family records year round (Coming soon)
  • View and update your children's medical information (Coming soon)

  • 請使用 PowerSchool 來查看貴子女最更新的資料。PowerSchool 將會顯示貴子女由2016年8月後的最新資料。
  • 請使用 The Portal (當您登入PowerSchool後,您將會看到前往The Portal的超連結)來查看已存檔的貴子女資料

PowerSchool 是一個現代及靈活的網上服務,能更有效地支持ISF日益增長的需求和期望。PowerSchool 有一些功能與The Portal相同,但它也有一些比The Portal更好的功能。

  • PowerSchool 讓您只需使用一個帳戶便可處理閣下所有子女的資訊
  • PowerSchool 支援中文操作
  • 您可以查閱貴子女的時間表
  • 改善查看作業和家長資源
  • 參閱學校文件和資料
  • 支援使用任何瀏覽器
  • 可以使用手提電話查閱
  • 您可以隨時更新家庭紀錄 (即將推出)
  • 查閱及更新貴子女的醫療紀錄(即將推出)

What Can I See on PowerSchool?

在PowerSchool中能看見甚麼?

What Can I See on PowerSchool?

  • Demographic data - phone numbers, address, identification details, medical and health
  • Teacher information
  • Student time table (schedule)
  • Homework
  • School Calendar
  • Circulars
  • Handbooks
  • Old school reports

在PowerSchool中能看見甚麼?

  • 個人資料 - 電話號碼、住址、身份證資料、醫療及健康紀錄
  • 教師資料
  • 學生時間表(行程)
  • 作業
  • 校曆表
  • 通告
  • 手冊
  • 舊有的學校紀錄

What Won't I See on PowerSchool?

在PowerSchool中不能看見甚麼?

What won't I see on PowerSchool?

  • Can I see a list of students in my child's class? Not at this time
  • Grades
  • Any data on your child before July 2016
  • Class materials
  • Homework alerts

在PowerSchool中不能看見甚麼?

  • 貴子女之班名單 (現時不適用)
  • 成績
  • 所有有關貴子女於2016年7 月前的資料
  • 課堂資料

How to View Homework

You can view a log of assigned homework for your child. Log in to PowerSchool, click on Assignments located on the left side of the screen.

Here is an example of a homework assignment:

What is Moodle?

甚麼是Moodle?

Moodle is used by the teachers to share classroom resources with the students and to collect assignments. Parents do not need to check Moodle. They should check PowerSchool for information on the performance of their children.

Moodle是教師所用的系統,用作與學生分享教學材料及收集學生作業。家長不需使用Moodle,而應使用PowerSchool來查閱貴子女於校中的表現。

Can I Change Language in PowerSchool?

我能否在PowerSchool中轉換語言?

Yes. Parents have the option of using English or Chinese. You can chose the language you want to use when you login.

是的,家長能選擇使用英文或中文。您能於登入時,選擇您想使用的語言。

How Do I Reset My Password?

我該如何重設密碼?

  • From PowerSchool's Login Page, parents can click on Forgot Username or Password? which will direct you to a page that requires you to provide your parent username and parent email address for resetting password purposes OR
  • Once you logged into PowerSchool, click on Account Preferences and select the editing icon to change your password
  • 在PowerSchool的登入版面,家長可點擊忘記用戶名稱和密碼?這會連接至另一個版面,您在輸入家長用戶名稱和家長電郵地址後,便可重設您的密碼
  • 當您登入PowerSchool後,點擊帳戶喜好設定, 然後選擇編輯標誌來更改您的密碼。

Who Do I Contact If I Am Locked Out?

如果我的帳戶被鎖定,我應該聯絡誰?

If you have any difficulties logging in please email: psadmin@isf.edu.hk

如果您在登入PowerSchool時有任何問題,請聯絡:psadmin@isf.edu.hk

Who Do I Contact If There Is An Error With My Child's Record?

如果我發現子女的記錄有錯誤,我應該聯絡誰?

Email psasmin@isf.edu.hk. When emailing please include the full name of your child, their student ID# and the error.

In the coming months we will introduce the ability for parents to update and correct their own information online.

請發送電郵至 psasmin@isf.edu.hk。請包括貴子女的完整姓名、學生編號及錯誤的地方在電郵的內容中。

在接下來的數月,我們將會推出家長在網上自行更改及更新資料的功能。

Who Do I Contact If One Of My Children Is Missing From My Account? 如果我發現其中一名子女未有聯繫到我的帳號,我應該聯絡誰?

If a child has not been linked to your parent account please send an email to: psadmin@isf.edu.hk

如果您其中一名的子女尚未連接到您的用戶帳號,請聯絡:psadmin@isf.edu.hk

Learn More! Watch Use These Video & Step-by-Step User Guides

了解更多!查看以下的影片及逐步解說的文字教學

Written Tutorials for Common Task on Power School

家長的PowerSchool操作教學