Welcome

limbiq SCM is the Plug & Play Supply Chain Collaboration Software of choice for Supply Chain Managers in industry, trade and logistics. Increase your productivity with a central workflow management tool and all your partner communication in one place. If you haven't yet, sign up for a free 14 day trial of limbiq.

With limbiq, you can:

• manage your complete supply chain in one place

• streamline your workflows & orchestrate your partners

• enjoy real end-to-end track & trace of your deliveries

• benefit from a fully-fletched order and shipment management tool

Use this guide to learn and to optimize how you can best use the limbiq SCM platform, increase communication efficiency and manage your supply chain in less time.

Getting started

Login

Go to https://app.limbiq.com to use the live system or go to https://app.playground.limbiq.com to enter our test system. You can also reach our platform application via our website https://limbiq.com.  In any case, you can log-in using the credentials provided by the limbiq team. Watch this quick video to see how to login:

Dashboard

The Dashboard is your central control tower where you can manage your duties, coordinate your partners, oversee all communications and prioritize tasks – everything in one place. Here is a short introduction video: 

Orders

Order upload

You can easily upload your orders with a list. Either create one based on our template (just download your order list screen via the excel download button) or we help you to map your individual order list.

Here is how to upload your order list:

Creating a manual order

You can enter your data also for every single order manually. Here is a short introduction video:

Manual order - Step 01

Manual order - Step 02

Manual order - Step 03

Manual order - Step 04

Order list screen

The Order List Screen is the central platform where you can manage all your purchase orders in one single place. You can organize and sort your orders just as you like it. The coloured labels indicate the current status of each single order. You can drill down into each one with just one click. Here is a short introduction video: 

Order tracking

You can easily track & trace your shipments on order or PO line level. To access the shipping details of a specific purchase order, go to your orders via Dashboard or your Order List Screen and choose one. By clicking it, your PO overview will open. Here is a short introduction video: 

Log book

The chronological Log book records every single update, change of status, upload of documents or chat message of a partner with date and the exact minute of entry. It is available on shipment level, order level and even PO line level. Here is a short introduction video: 

Download Orders & Shipments

To work with the consolidated data in limbiq you can export all the data everytime. Here is a short video how you can export your data:

Shipments

Upload Shipments

You can enter your data in the easiest way via upload. Here is a short introduction video:

Creating a manual shipment

Manual Shipment - Shipment Details

Manual Shipment - Cargos

Manual Shipment - Containers

Manual Shipment - Additional References

Manual Shipment - Partners

Shipment list Screen

The Shipment List Screen is the central platform where you can manage all your shipments in one single place. You can organize and sort your shipments just as you like it. The coloured labels indicate the current status of each single shipment. You can drill down into each one with just one click. Here is a short introduction video: 

Shipment Status Change

Change manually the status of your shipments in an easy way!

Download Orders & Shipments

To work with the consolidated data in limbiq you can export all the data everytime. Here is a short video how you can export your data:

Document Management

You can manage your documents on single order and shipment level. Here is a short introduction to the Document Management:

Workflow management

Process flow

The tasks and duties which are assigned to you and your partners along your Supply Chain are triggered by a standard process flow, whose process steps are defined by the structure of your shipment, i.e. the mode of transport and the Incoterms applied. Here is a short introduction video to the limbiq Process Flow: 

Add a Purchase Order manually

Here is a short introductory video on how to add a purchase order manually:

Confirm a Purchase Order (Shipper)

Here is a short introductory video on how to confirm a purchase order:

Schedule Cargo (Shipper)

Once an Order is successfully confirmed, you‘ll be asked as a shipper to Schedule Cargo to provide the neccessary information to plan the Shipment process. Here is a short introductory video on how to conduct this:

Draft Shipment (Forwarder)

When the Supplier has reported Cargo Ready, you‘ll be asked to plan the Shipment and provide a draft to the Consignee for approval. Here is a short introductory video on how to conduct this:

Approve Draft Shipment (Consignee)

Once your Forwarder has provided you with a Draft Shipment, you‘ll be asked to confirm and approve it. Here is a short introductory video on how to conduct this:

Book Shipment (Forwarder)

When the Consignee has approved your Draft Shipment, it‘s time to bindingly book the shipment and provide the update on limbiq. Here is a short introductory video on how to conduct this:

Confirm Shipment (Forwarder)

Once the Carrier has confirmed the shipment, you might want to inform your partners about it. Here is a short introductory video on how to conduct this:

Release Cargo (Consignee)

Before your shipment will be dispatched by your Shipper, you might want to approve this, first, for reasons of quality checks, optimization of inventory level, etc. (this is an optional control loop). Here is a short introductory video on how to conduct this:

Dispatch Cargo (Shipper)

When it‘s time to get the shipment going, you might want to inform your partners by reporting dispatch of cargo. Here is a short introductory video on how to conduct this:

Confirm Shipment status: shipped / arrived POD / arrived Destination (Forwarder)

Once the cargos left the Shipper‘s premises, you might be asked to provide updates on the current shipment status. This includes: 

• Confirm Shipment is Shipped

• Confirm Shipment has arrived at POD

• Confirm Shipment has arrived at Destination.

Here is a short introductory video on how to conduct this:

Add new locations and events

Here's a short video on how to quickly add new locations and events to your shipment:

Settings

Personal Settings

Here's a short video on how to manage your personal settings:

Partner Management

In the Settings sections you can also manage the information about your partners:

Error Messages

NET::ERR_CERT_AUTHORITY_INVALID

This issue is related to HTTPS certificate expiration. We at limbiq keep our certificates constantly updated and auto-renew our certificates every 3 months. Hence this should not be a problem.

However, SSL certificates aren’t the only reason behind this error. Sometimes, it is caused by issues on the client-side, including:

• Unsecured network connection. While free, WiFi in public places doesn’t route traffic securely. As a result, using public internet access might trigger your browser to return a NET::ERR_CERT_AUTHORITY_INVALID error code.

• Outdated operating system. If your operating system is outdated, the browser might refuse to load pages for security reasons.

• Expired browser cache. Expired cookies and cache might prevent browsers from validating an SSL certificate.

• Third-party apps. Third-party programs, such as a virtual private network (VPN), antivirus software, and browser extensions, might also cause connectivity issues.

Most of the time, you can resolve this error by simply changing the settings on your computer or browser. 

Here is how to fix it:

1. Adjust the Time and Date Settings on Your PC

Browsers rely on the operating system’s time to check a certificate’s validity period. If the date is set incorrectly, the browser can misidentify the certificate as expired.

To adjust the time and date on Windows:

Open the Start menu.

Type in Adjust time/date.

Under the Synchronize your clock section, click Sync now.

Turn on Set time automatically to ensure your computer’s time is always right.

The Date & Time settings on Windows Control Panel, showing where the "Sync now" button is located

If you’re on macOS, follow these steps:

Open the Apple menu.

Go to System Preferences -> Date & Time.

Activate Set date & time automatically.

Go to Time Zone and check whether you’re using the correct time zone.

The Date & Time section on macOS

After you’ve correctly set the time and date on your operating system, refresh the browser to see if the error has been resolved.

2. Update Your Browser

Sometimes, using an older version of a browser can cause the NET::ERR_CERT_AUTHORITY_INVALID error.

If you’re a Chrome user, access Settings -> About Chrome. If you see a “Chrome is up to date” notification, that means you already have the latest version installed.

The "Chrome is up to date" notification on Google Chrome Settings

If your Chrome browser is outdated, it will show the Update Google Chrome button instead. Click the button and wait for it to finish downloading. Then, click Relaunch.

3. Clear Browser Cache and Cookies

While cache and cookies help browsers load web pages faster, they can also contain outdated or corrupted files that cause SSL errors. Access the private or incognito mode to see if your browser cache is the main issue.

The incognito window on Google Chrome

If the website is accessible through the incognito mode, that means the browser is storing expired cache. To fix this, clear browser cache and cookies.

The process of clearing browsing data on Chrome, Firefox, Safari, Opera, and Edge is usually very similar. On Google Chrome:

Access the menu on the top right.

Go to More Tools and select Clear browsing data.

The "clear browsing data" option available on Google Chrome's tools

Select the time range and click Clear data.

Clear browsing data options on Google Chrome

4. Temporarily Disable Browser Extensions

While extensions enhance the browsing experience, they can also cause SSL errors.

To deactivate browser extensions on Chrome, follow these steps:

Go to More Tools -> Extensions.

Toggle off all of your Chrome extensions.

The toggle button to disable Google Chrome's extensions

The steps are similar if you’re using Mozilla Firefox or Safari. Locate the extensions or add-ons, then deactivate them by switching the toggle from blue to gray.

However, the disable feature is not available in Microsoft Edge. You will need to delete the extensions and reinstall them later on.

After disabling the extensions, reload the website to see if the error message still pops up. If the page loads just fine, turn the extensions back one by one to identify what’s causing the problem.

5. Disable VPN

VPN masks your IP address and provides an added layer of security. It also enables you to change virtual server locations and access geo-blocked content.

However, this added layer of security can block some SSL certificates, preventing your browser from retrieving the web pages.

If you’re using a virtual private network, we recommend turning it off temporarily to see if it’s causing the error. If that’s the case, you can either contact the support team or use other VPN providers.

6. Disable Firewall or Antivirus

As a last resort, try to temporarily disable the firewall or antivirus software. To deactivate Windows Firewall:

Proceed with caution as turning off the firewall might expose your computer to malware.

Open the Start menu.

Type in Control Panel.

Go to System and Security -> Windows Defender Firewall.

The location of the Windows Defender Firewall section on the Windows control panel

On the left side, click Turn Windows Defender Firewall on or off.

Select Turn off Windows Defender Firewall (not recommended) on the private and public network settings.

Turning off Windows Defender Firewall for private and public network

Here’s how to disable your antivirus software on macOS:

Open the Apple menu.

Select System Preferences -> Security & Privacy.

Go to the Firewall tab.

The Firewall tab under Security & Privacy on macOS

Click on the lock icon on the bottom left and enter your password.

Click Turn Off Firewall.

Once you’ve disabled the antivirus software, restart your operating system and try to reaccess the website. If the error message disappears, you know the software is at fault.

Update your antivirus to the latest version or look for alternatives.

Comprehensive User Guide

Here, you find a comprehensive user guide for you as a download: