LGBTIQ – SUPPORT & PROTECTION SERVICES INC. (LGBTIQ S&P Services Inc.) is an independent, not-for-profit (NFP) Incorporated (Inc.) Community & Social Support Service Organisation that was founded in 2014 and was Incorporated in 2016.
We are a unique organisation as we are not limited to a specific community & social support services sector, therefore, we are able to be able to assist the community where it is deemed required and that are in alignment with the capabilities of our team.
We currently have 40 catchments throughout Victoria, New South Wales and South Australia, we are always looking at new areas to grow our organisation further.
We assist other community organisations to provide a suite of confidential and community support services through our Alpha Zulu Program (AZP).
Our clients are people with psycho-social and physical health difficulties and we assist them to better manage the challenges of everyday life in a safe and non-judgemental environment.
We are rapidly expanding our services and programs, as well as partnering with other community organisations to help people within the community and assist people to reach their goals!
Our focus is to provide a personalised, unique and to assist those that are most in need of support, and want to change their own lives.
Our approach utilises the unique perspectives of direct personal life experiences of each of our volunteers; all who have had their own psychological or physical challenges.
Our volunteers are people from all kinds of backgrounds who have overcome challenges and are now equipped to better support and empathise with the needs of the people who we help.
Direct experience is powerful and real! it is not learnt from a textbook, and we use these experiences to better support, understand and empower those people we may help, through this direct experience, our volunteers are better equipped to empathise, support, aid and empower people who are in a comparable situation.
We have ‘walked in the shoes’ of the people we help, we understand the impacts these challenges can have, and we understand what support is actually required.
Organisation Values: Honesty, Loyalty, Trust, Respect, Courage, Integrity & EQUALITY.
The lived experiences of our members & volunteers mean we can offer greater empathy, understanding, advice and a unique personalised service relevant to each client.
We focus on the integrity, passion and commitment of our volunteers to our organisational values whilst delivering a personalised service to our clients, rather than a list of qualifications a volunteer has accumulated on their CV.
We CARE because we have been there ourselves and want to help!
Some of the services we can deliver to the clients who meet the criteria are the following:
Health and Well-being Support and Assistance:
We assist people to get the appropriate services for their unique health and well-being needs, to ensure they don't fall through the cracks of the public health system. Some clients have complex psycho-social and physical health concerns and may need services not adequately provided by government agencies or other social ventures/charities. For example, we may physically accompany people to medical appointments to provide support and provide basic case management tailored to their needs and what capacity the volunteers can provide given their experience and availability.
Employment Support and Assistance:
We provide resume, cover letter advice and tips, interview, employment, careers and education support and assistance from qualified and trained advisers within the employment services sector. Our consultants have undertaken Fair Work Ombudsman training services and Quality Service Framework training. We also provide referrals to other agencies as required.
Work & Development Order's (WDO) Program - Fines Victoria/Department of Justice & NSW Revenue/NSW Legal Aid Department.
We are pleased to announce our newest program being the Work & Development Order (WDO) – Fines Victoria and NSW Revenue Department, which we are the only sponsor organisation in Melbourne, which enables us to assist people who are disadvantaged and genuinely want’s to change their lives, by completing a WDO through our organisation such as:
· Volunteering/Community Service
· Medical or Mental Health Treatment
· Education, Vocational or Life Skills Training
· Financial Counselling/Case Management
· Drug or Alcohol Treatment
· Participate as a Mentee in a Mentoring Program
Shopping and Daily Living Support and Assistance:
We provide a personal/living out of home supported service. For example, we may help people to go shopping to aid those who have complex psycho-social issues such as agoraphobia, social phobia and severe anxiety. We help to minimise compulsiveness with shopping and assist with budget management and paying bills.
Housing Support & Assistance:
We assist people who "fall through the cracks" of the government system and help them to secure stable housing. We guide people through the credit checking process & National Police Check's, To assist our client's to complete rental housing applications, to access shared accommodation or other housing solutions and to navigate the blacklisting notification service (i.e. VEDA & National Tenancy Database) We are also registered with the RTBA (Residential Tenancies Bond Authority).
Upcoming programs to be implemented:
Homelessness & Crisis Support:
The Alpha Zulu Program, is setting up this exciting, new and needed project/service!
Our team of Support Work volunteers and management will be taking to the streets, meeting the people who need some support, assistance, and offer them a warm beverage and a small meal if they need it. We hope to bring more personal interaction to these people, so that the city feels like less of a lonely place to them.
In addition, we will be providing emergency relief and assistance to people who are at-risk and highly vulnerable, such as victims of abuse. This includes guiding people through the required check processes, providing referrals and advice and, assisting with completing applications and other administrative paperwork. We will be working alongside to provide these services in the future.