Technology Help Desk
Technology Help Desk
If your technology issue can't be resolved by viewing the trouble shooting guide below, please see Ms. Cooper in the media center. LCSD technology coaches and technicians are not able to resolve issues with your home internet. Please contact your internet service provider if you are having issues with your internet connection.
Chromebook Troubleshooting Guide
Chromebook Troubleshooting Guide
Please follow these steps before submitting a Help Desk form.
STEP 1 FOR ALL ISSUES
STEP 1 FOR ALL ISSUES
Perform a hard reset. This fixes 90% of the chromebook issues that students commonly experience.
STEP 2 FOR ALL ISSUES
STEP 2 FOR ALL ISSUES
Check to see that Chrome is updated to the latest version.
Copy of Update Chrome OS.mp4
STEP 3 FOR ALL ISSUES
STEP 3 FOR ALL ISSUES
Remove the user and sign in again.
Steps to Remove the User
Sign out
Click the arrow beside students name
Remove this user
Remove this user again
Shut down.