Frequently Asked Questions

Getting Started with Zoom

Request a Pro Account

How do I create a Zoom account using my email address?

All Lab staff are automatically provisioned a Zoom Pro account at no cost. To activate your account:

  1. Go to and download ‘Zoom for Client Meetings’ from the Download Center.

  2. Once the application is installed, open it on your computer and click Sign In.

  3. Select Sign in with SSO from the right side menu.

  4. Enter your LBNL under the "your company name" field. You will be redirected to the Berkeley Lab LDAP login page.

  5. Enter your LDAP credentials and follow the prompts to complete the account activation.

If you are unable to complete the self-activation process, send an email (from your address) to the IT Help Desk with the subject “Zoom Pro account upgrade."

Install or Update Zoom

Zoom is already installed. How do I update it?

If you have the Zoom desktop application installed, you can check for new updates:

  1. Sign in to Zoom desktop application (not the browser).

  2. Click your profile picture in the upper right corner, click Check for Updates.

  3. Zoom does not currently offer a way to automatically update the desktop application.

  4. IT recommends checking for updates 1-2 times per month.

Zoom will not update. It says Contact IT Administrator. Help!

  1. If your Zoom desktop client is below the current version, it cannot be updated by IT.

  2. Delete the desktop application from your computer and install the latest version from the Download Center.

Learn the Basics

Ok, I have Zoom installed and updated. How do I use it?

Visit the IT FAQ site for a detailed description of best practices for Remote Meetings with Zoom.

Sign In Before you Join

Open the Zoom desktop application (not the browser). There are two options:

  1. Join a Meeting

  2. Sign In

If the host selects 'Only authenticated users can join' when scheduling, attendees MUST Sign In with Google or Sign In with SSO using one of two methods:

  1. Sign into Zoom (Using any valid zoom account)

  2. Sign into Zoom (Using account only)

Clicking a Zoom invite link in Google Calendar will NOT automatically perform the Sign In process if authentication is required by the host. For more details on the "Only authenticated users can join" feature, click here.

Launching Zoom from a browser

  1. Open Google Chrome or Firefox (not supported in Safari)

  2. Go to

  3. Enter your meeting ID provided by the host / organizer

For more details on using Zoom without the desktop application, click here.

AV Support for Virtual Events

I want to host a virtual event. How do I request real-time Audio Visual support?

  1. To start the process, enter an AV Request Form with details about your plan.

  2. Berkeley Lab AV Services team will respond via ASKUS with a solution for your virtual event.

Google Calendar Integration

Scheduling Zoom Meetings

How do I schedule a Zoom meeting from Google Calendar?

Download and configure the Zoom Extension for Browsers to add a Zoom meeting to calendar events.

Meeting IDs

Can I use one Meeting ID and create separate calendar invites for different sessions?

  1. Use separate Meeting IDs for each Zoom session, create Recurring Meetings or try the Waiting Room feature to admit attendees at specified times.

  2. Google Calendar is now synced with your Zoom account.

  3. If you copy/paste a Zoom meeting invitation with the link to join in Google Calendar from one calendar event "Test 1" to a second calendar event "Test 2" it will automatically update the meeting details to the "Test 2" calendar event and "Test 1" will cease to exist.

  4. Click here for more on Updates to Zoom schedulers.

Can I use my Personal Meeting ID?

Yes. Since your Personal Meeting ID (PMI) is a known value, anyone can dial into any meeting (at any time) once they know the number.

  1. Use PMI for personal or 1:1 meetings with people you trust.

  2. Turn off the 'Allow participants to join anytime' option for your Personal Meeting ID in Personal Meeting Room settings.

  3. If it has been compromised, you can change your PMI within 'My Account' pages.

Zoom and Google Calendar Sync

Zoom is no longer synced with my Google Calendar. Help!

If your Google Calendar is out of sync with your zoom account. You can fix this by taking the following steps:

  1. Go to click My Account (upper right corner).

  2. Go to the Profile tab on the left navigation pane.

  3. Scroll to the bottom of the page and click Configure Calendar and Contacts Service.

  4. Select Google Calendar and follow prompts to complete integration.

Schedule Privileges

How do I schedule Zoom meetings on behalf of my supervisor?

To schedule a calendar event with an invite that comes from your supervisor with a Zoom meeting that is hosted by your supervisor:

  1. Make sure you have Google Calendar scheduling permissions.

  2. Ask your supervisor to grant Scheduling Privileges in their Zoom account.

  3. Go to click ‘My Account’ and go to the ‘Settings’ tab on the left navigation pane.

  1. At the bottom of the list, your supervisor can add your email address to assign scheduling privileges.

  1. Once completed, close the browser completely and open a new Google Calendar window.

  2. You will now see a ‘Schedule For’ pull down menu when creating new meetings using the website. Viola!

  3. To see this in Google Calendar, make sure Allow me to Specify Each Time is checked in the settings of your Zoom Scheduler extension.

Passwords and Security

The Great Password Debate

Should I use a password when scheduling Zoom meetings?

Yes. Even though it’s optional, you should use passwords to secure your meetings. For more on Zoom passwords, click here.

Zoom Bombing

How do I prevent Zoom bombing?

There are several steps you can take when scheduling your meeting to prevent Zoom bombing.

    1. Generate random meeting IDs.

    2. Enable passwords (also known as passcodes).

    3. Select the 'Only authenticated users can join' option.

    4. Visit the Zoom Security Settings resource for a security checklist recommended by IT.

In-Meeting Security Options

Hosts can enable security when scheduling or use the in-meeting security icon to enable/disable options during a meeting to minimize disruptions.

  1. Lock Meeting

  2. Enable Waiting Room

  3. Remove and/or Report a Participant

Using Breakout Rooms

How do I add breakout sessions to my Zoom meeting?

  1. Go to click ‘My Account’ then ‘Settings’ to make sure the breakout rooms feature is enabled within your account.

  1. When scheduling a Zoom meeting, click the Breakout Room pre-assign checkbox

  1. The host can now create breakout rooms with the option for participants to self-select which breakout room they would like to join. If enabled, participants can move freely between breakout rooms without the host’s help. Hooray!

  2. Both the host and participants must have Client 5.3.0 or later to self-select Breakout Rooms.

Generating Attendee Reports

  1. Go to and click 'My Account' upper right corner.

  2. On the next page, select the 'Reports' tab.

  3. Select a date range to find the meeting ID in question.

  4. Click 'Generate CSV' to download a copy of the attendee report.

  5. For detailed instructions on generating attendee reports, click here.

Virtual Backgrounds

  1. All authenticated users will see virtual backgrounds pre-loaded into their account by the Berkeley Lab IT/AV Services team.

  2. You can download pre-approved zoom backgrounds on the Berkeley Lab social media page.

  3. For more information and troubleshooting tips, click here.

Advanced Options

I'm good with the basics. What else is new?

Zoom offers a variety of advanced options including:

  1. Sharing content or 2nd camera

  2. Chat and File Sharing

  3. Whiteboard and Annotation

  4. Enable Live Transcription (Closed Captions)

  5. How to Host Concurrent Zoom Meetings

  6. Live Streaming to YouTube

  7. Using Immersive View

What’s the Big Picture?

Zoom is a great tool for remote collaboration. To avoid mishaps, pay attention to your account settings and scheduling options.

  1. Visit website ‘My Account’ pages to review your account settings.

  2. Verify that the Zoom for Client Meetings desktop application is installed (Sign in with Google).

  3. Install the Zoom Scheduler for Google Calendar (Make it a Zoom Meeting) to start scheduling Zoom meetings.

Still Need Help?

Scan the QR code below with the camera of a smart phone or tablet for more useful tips.

Contact the IT Help Desk 510-486-4357 (HELP) or email