2017 Workshops

20-23 November

User Experience (UX) Research Methods Workshops

faciliated by Andy Priestner

What is UX Research?

UX or User Experience is everything that happens to your users when they interact with your service in any way (physically or remotely). It includes everything they see, everything they hear, everything they do, as well as their emotional reactions. UX research is about supplementing traditional user research methods such as surveys and focus groups with approaches that record and examine actual user behaviour in libraries, with a view to delivering more relevant and valuable spaces and services.

LAS held two runs of this two-day workshop. A total of 40 individual attended either Day 1, Day 2 or both days of the workshop.

Many thanks to our venue partners, Tampines Regional Library and Bishan Public Library, for hosting the workshop and allowing us to interact with their patrons for the second day's activities.

Day 1: A day of practical learning in which UX and ethnography are defined, a variety of UX techniques are described and tested, and idea generation and prototyping are explored.

Day 2: Building on the practical learning of Day 1 with direct application of the techniques on real library users in both workshop and ad hoc scenarios.

What did participants learn?

  • Explain and ensure understanding of key UX techniques
  • Explore the application of UX techniques in both physical and digital library environments
  • Share examples of UX research success and failure around the world
  • Detail best practice techniques for mapping, sorting and analysing UX research data
  • Examine how UX data can be translated into ideas for new products and services


About Andy Priestner:

Formerly a librarian, in public libraries and both Cambridge and Oxford University, Andy is now a full-time freelance trainer and consultant in user experience (UX) research methods, leadership and teambuilding who regularly works all over the world. As well as teaching UX courses he works directly with library staff and their users in both the academic and public sectors in order to identify opportunities for new and improved user-centred products and services. He originated the international UX in Libraries conference, which had its third conference in Glasgow in June, and together with Matt Borg edited the UX in Libraries book for Routledge. From 2015-17 Andy led the Futurelib innovation programme at the University of Cambridge which conducted UX research and design thinking across its 100 plus libraries.