Dear LadyBoss,

The last several years have been a whirlwind full of amazing transformation stories,

breakthroughs, lifelong friendships created, and so much more….

THANK YOU for allowing us to be a part of your journey.

THANK YOU for sharing your ✨SPARKLE✨ with the world.

And most of all….

THANK YOU for your business. We would not have come this far without YOU.

It has been an absolute pleasure serving you, and even though this door is closing -

we want to continue to honor the transparency that was promised and share with you

what happens next and how we will continue to support you in the coming weeks.

We have currently shipped over 72,200+ orders & only have 2,800 orders left to ship!

We want to assure you that we are keeping staff at the 3rd party fulfillment center

until every last order has shipped.

We understand that you may still have questions or need assistance even after the

store closes, and we are committed to providing that support. Because we are winding

down, we are making some shifts in how we communicate moving forward, so please

read the following paragraph carefully for instructions on how to reach us if need be.

Due to the closure, several of the systems we use will soon be deactivated, so any

active support ticket you currently have will be closed. We are providing an FAQ at

the bottom of this email that will address/answer many of the questions that you

may have. If you still need assistance, you can email us at

support@ladybosscoaching.com to create a new case. Please note that we are

working with very limited support staff so we ask for patience with response times.

Once again, we want to thank you from the bottom of our hearts for making

LadyBoss a trusted resource for women’s health. It’s been an amazing ride and we are

grateful for YOU!

Xoxo,

Your LadyBoss Team

FAQs

1. I didn’t get my order yet, is it still coming?

YES! We are keeping staff on at the warehouse until every last order is sent out! We

have estimated that all orders will be shipped by July 15 or sooner. Please watch your

email for a tracking number.

2. How can I reach support?

support@ladybosscoaching.com is our new Support email. SAVE IT! As we wind

things down, many of the systems we used to support you are being deactivated. The

only way to reach us is by emailing support@ladybosscoaching.com

We have a very limited number of Support Associates that will be helping you with

your questions, so please expect slower response times.

3. Is LadyBoss Personal Results Coaching and IGNITE Coaching still going?

YES! Our LadyBoss Personal Results Coaches are still working with our clients. Every

woman’s journey is unique and individual and we are here to support our clients

through it all!

4. What if something is wrong with my order? (missing or damaged item, don’t like

the product, incorrect size)

Please email us at support@ladybosscoaching.com so we can help you. Please

include your email address and your order number. Please remember that all sales are

final. There are no returns or refunds.

5. Is LadyBoss really gone forever??

Stay tuned for what’s next! Be sure to follow Kaelin on all social media!

6. Will I have access to my HUB and order history/be able to track my orders that

are en route now?

You will have access to your HUB account until July 5th.

7. How do I access the trainer?

Great question! The Personal Pocket Trainer will remain open! Just follow your

personalized link.

8. How do I access my digital products?

Please log in to your HUB account and download all digital programs prior to July 5th.

After July 5th you will no longer be able to access the digital programs.

9. My package was marked return to sender/ damaged. How do I get it reshipped?

Please reach out to us at support@ladybosscoaching.com with your order number

and the email address associated with your order.

10. I emailed support@ladyboss.com, why haven’t I received an answer?

Due to the closing of LadyBoss, some platforms have been deactivated. Please reach

out at support@ladybosscoaching.com if your questions have not yet been answered.


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