Head of Sales

Country Operations, Philippines + Indonesia

About the Role

As Head of Sales and a founding member of the Sales and Account Management team, you’ll be front and centre for building - ground up - our best in class Sales function as we actively engage with Restaurant and Kitchen partners in Indonesia.  

Reporting directly to the General Manager you’ll work closely with functional departments across multiple markets including Customer Success, Support, Operations and Management as you advocate for exceptional customer experience throughout the business. 

Key Responsibilities

• End-to-end Ownership -  ownership of the full sales cycle from lead to close, leading your team by example as you service the existing funnel of inbound leads, while also fostering key relationships for klikit through outbound efforts
  
  

• Sales Activity - the basics still stand: achieve monthly quotas for inbound and outbound lead management activity, qualified through to demo. Conduct a large volume of daily calls and lead nurturing activities
  
  

• Process Optimisation —  as one of the founding Filipino team members you will develop and optimize new sales and account management processes that scale as we grow, ​​experimenting with new growth tactics and refining how klikIt will best perform in your market
  
  

• Building the Team - as a senior member of the team you’ll be on the lookout for great new talent, hiring and maintaining talent to uphold the same standards of passion and commitment to excellence
  
  

• Product Consultation - you will identify and flag actionable insights to our product team for the development of the klikit platform, such as aggregating client feedback, scoping out customisation requests and new feature requests, etc.
  
  

• Thought Leadership — whether via blog resources or sharable collateral to educate during the funnel, or tips and tricks for existing customers, as a team we’re always on the lookout for new ways to educate on how to maximise value from klikit
  
  

• Cross-Functional - you will collaborate with our other teams around the business to support klikit achieving its team goals for 2022 and beyond

What You Bring

• A Love for Sales - ideally with a tech or SaaS business background and minimum of 8+ years sales experience
  
  

• High Energy — you are excited, if not electric, to be joining a company at the intersection of kitchens and the creator economy, and contribute to the success of both. A win for us is a win for them!
  
  

• Customer-Centric - klikit exists only so long as it adds real value to its customers and by understanding their specific motivators and pain points you’ll demonstrate the value and impact of klikit and acquiring new customers for life!
  
  

• Motivated by an Entrepreneurial Environment — you are a self-starter, can work autonomously, love questioning the status-quo, and always keep one eye on the broader vision. Most importantly, you are the type of person that gets up out of their chair and makes opportunity for themselves
  
  

• Keen to Learn — you learn fast and are capable of juggling competing priorities. Startups don’t stand still and you’ll be exposed to B2B sales, product development, financial planning, pitch preparation, thought leadership - basically everything it takes to start and grow a business
  
  

• Strong Communicator — you are able to understand, adapt, and work alongside a wide array of stakeholders across multiple cultures and time zones
  
  

• Analytical Mindset - you are able to deconstruct and use funnel insights to make data-driven decisions and continuously improve existing sales process
  
  

• Team Leader - you enjoy acting as a coach to empower your team of SDRs and account managers to achieve the same level of excellence as your own
  
  

Experience/Requirements

• Strong written and verbal communication skills

• Excellent customer service skills

• Ability to multitask and prioritize in a fast-paced environment

• Strong problem-solving and analytical skills

• Experience in customer service, support, or related field is preferred

• Knowledge of customer service software and tools is a plus

• High school diploma or equivalent required, college degree is a plus

What We Offer

• Competitive Market Salary Package 

• Flexible working arrangements - we are a distributed team focused on output, you can work where and when you want

• Nights and weekend work available

• Employee Benefits Package (Health Insurance, leave benefits etc)

• We pride ourselves in having a team that promotes diversity, inclusion, mindfulness and more