To log into a Surface device your child should use their school username (e.g. ABC123) and password they set at school. 

To log into an iPad your child should enter the 4 or 6 digital passcode they set up. Please encourage them to share this with you so that you can unlock the device if they forget it. 

During term time, passcodes can be reset by the school, however during holidays, there will be no available support to do this and your child will be unable to use their device until they return to school.

1. Open the Settings app on your iPad

2. Tap on the Wi-Fi option

3. Make sure that Wi-Fi is toggled on

4. Look down the list of connection options to find your network

5. Tap on it, and if required enter the network's password

6. Hit Join if needed

It's not working!

If you're having difficulty connecting to Wi-Fi even following the above steps, check that you're inputting the network password correctly.

If the problem persists, you can tap on the little "i" symbol next to the network in question, then tap on Forget this Network to wipe your iPad's memory of the network then, start again.

1. Select the Network, Sound, or Battery icons on the far right side of the taskbar to open quick settings.

2. On the Wi-Fi quick setting, select Manage Wi-Fi connections

3. Choose the Wi-Fi network you want, then select Connect.

4. Type the network password, and then select Next.

It's not working

Make sure Wi‑Fi is turned on. Select the "No internet connection" icon on the right side of the taskbar, and make sure Wi-Fi is turned on. If it isn't, select it to turn it on. Also, make sure Airplane mode is turned off.

Select Manage Wi-Fi connections (>) on the Wi-Fi quick setting, see if a Wi-Fi network you recognise and trust appears in the list of networks. If it does, select the Wi-Fi network, and they try to connect to it. If it says Connected underneath the network name, select Disconnect, wait a moment, and then select Connect again.

Your child will be provided with a school managed Apple ID, this is a limited account that only provides access to iCloud storage, your child will not be able to download any apps from the App Store whilst signed in with this Apple ID. 

In order to access Apple services, such as the App Store, Apple Music, iCloud, etc. Your child should log in with their personal account outside of school hours. During school hours, Jamf will log the device out of this account and log in with a school managed Apple ID, restricting access to Apple services whilst in school. The account will revert automatically once outside of school hours.   

When prompted to turn on Location Services, we would highly recommend that they are activated so Jamf can locate the device if it were to go missing. We would also recommend installing the ‘Find My…’ app from the App Store if you have an iPhone, iPad or Apple Watch, so that you are also able to track the whereabouts of your child’s device.