Attention channels to answer functional and technical aspects
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If you are facing difficulties due to technical issues, just contact the support team from My Sanitas. These are the contact channels:
Mail: itsupport@mysanitas.com
Web: support.mysanitas.com
On call:
+1 888-856-0805
These channels have 24/7 availability.
Our Sanitas IT support team will review your issue and provide a resolution as quickly as possible or within 8-48 hrs depending on the severity of the issue.
Please describe your issue in details, provide a screenshot if relevant and describe the role/license type you require if requesting new access (care coordinator, call center, care coach, supervisor, etc).
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