Attention channels to answer functional and technical aspects
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If you are facing difficulties due to technical issues, just contact the support team from My Sanitas. These are the contact channels:
Mail: itsupport@mysanitas.com
Web: support.mysanitas.com
On call:
+1 888-856-0805
These channels have 24/7 availability.
My Sanitas team will follow these simple steps to assure you get the help you need:
Validation of massive trouble:
IT support staff will validate if there are similar recent cases in order to determine if its is a massive problem.
Ticket creation and assignation:
A process (ticket) will be opened and information about the process and the person in charge will be informed to the claimant.
Solution level definition and escalation:
IT support staff will define the level at which the problem can be solved and will escalate the case if needed. For this project, the Services Level Agreement (SLA) is:
Definition if development is needed
Problem solution and ticket close
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