JCPS Staff Accounts are Rapid!
As part of our initiative to improve both accessibility and security for the district, Jefferson County staff accounts will now be created and authenticated through RapidIdentity. RapidIdentity is an education-focused platform, that will allow us to deliver seamless, secure access for all JCPS accounts. The RapidIdentity portal will provide one-click access to cloud-based systems with secure single sign-on and add an extra layer of protection with additional multi-factor authentication options for our staff.
First Time Using RapidIdentity?
Forgot Your Passphrase/Password?
Visit JCPS’ RapidIdentity Login page
Enter your current JCPS EMAIL ADDRESS and click “Go”.
Enter your current JCPS PASSWORD and click “Go”.
If successful, you will be prompted to set up your MFA options, challenge questions, and account access questions.
Need help setting up your MFA, click HERE!
Click on “Forgot Password” on your RapidIdentity Login Page
This link is directly below the login box and above the “Authentication Failed” message you received.
Check your Phone for a Reset Code!
If you were previously enrolled to use text messages for MFA, you will receive a text message giving you a one-time code.
If you do NOT receive a text message, you will be asked to call the IT3 CARE Center at 485-3552.
Enter Your Code into RapidIdentity
Enter the one-time access code in the “SMS Authentication” box and press “Go”.
If you need to resend the code you can use the “Resend Code” button
Reset Your Password
Once your code is authenticated you will be presented with the “Update Password” screen.
Need More Assistance?
Check out this Infographic for Step by Step Support or contact our IT3 CARE Center team by visiting jcps.me/help or 485-3552.