Swedish medical center

Company/Organization Description:

Level 1 trauma hospital 

Company/Organization Type:

Healthcare - General

Internship Description:

POSITION SUMMARY of Unit Ambassador:

To aid the nursing floor by either completing tasks or to help provide a welcoming environment for visitors. This will help ease the department’s workload while providing a positive experience for patients and visitors.

ESSENTIAL DUTIES:

• Answers phones.

• Greets and directs all visitors.

• Passes fresh iced water. (Volunteers must ask the nurse for a list of those rooms that cannot have anything to eat or drink.  Remember the term NPO—nothing permitted orally).

• Run errands, upon request.

• Regulatory readiness – unit sweep. 

• Assists with any simple tasks.

• Helps keep room neat and tidy.

• Assists with putting supplies away & listing expired supplies.

• O2 Tank storage 

• Straighten up waiting areas, call for bed removal.

• Assists Director/Manager with filing or miscellaneous projects.

• Other duties as assigned.

QUALIFICATIONS:

• Communicates clearly and respectfully with others.

• Demonstrates good customer service skills and has an interest in helping others.

• Understands AIDET and uses it with every interaction.

• Demonstrates proper telephone etiquette.

• Demonstrates a sincere interest in the work that has to be completed, accepts supervision, and adheres to hospital policies.

• Flexible in responding to change.

• Willingness to take verbal and written direction from staff.

• Acts appropriately and effectively in dealing with critical, stressful and/or unexpected situations.

• Dependable and punctual.

• Has good organizational skills with attention to detail.

• Maintains an efficient and orderly work environment.

• Knock before entering all patient rooms.

• Maintains patient confidentiality.

• Recognizes own limitations and seeks help from appropriate resources.

• Knowledge of location and function of hospital departments and offices.

• Ability to identify staff.

• Ability to take initiative.

• Professional appearance.

PHYSICAL ABILITIES

• Standing for short or long periods-of-time.

• Ability to hear and understand the spoken word. 

• Lifting up to 10 lbs.

ORIENTATION/TRAINING:

• General Volunteer Orientation

• Individual department orientation by the supervisor.

• Confidentiality and Security Agreement

• HIPAA Training

• Background Screening

• Infection Control (Hand Hygiene)

• 2-step TB Screening

• Annual Education and Safety Review and Quiz

• Annual Competency

• AIDET Competency

• Evaluation 

Internship Format:

In-person 

 Hours of Operation:

24/7

Required or Recommended Skills:

Customer service, business etiquette, work ethic, and desire to learn; basic computer skills

Number of Potential Internship Positions:

Summer - 12

Fall - 15

Spring - 15