Support Ticket

1. How to Put in a Support Ticket

Put a ticket in here.

1. School District Options

   • Application - Software installation, updates, problems you experience with district software.

     • Examples: Students not showing up in certain products as expected, a student is showing in the wrong class, encountering an error message within a program, an application not working or unavailable.

     • Example applications would be Renaissance Place, Lexia, Big Ideas Math, Moby Max, Think Central, Destiny, Illuminate and others

   • Hardware - Computer, monitor, projector

   • Network - Internet, wifi

   • Project - This is utilized internally by the JCISD Tech staff and so you probably will never pick this option.

   • Purchasing - When buying items for your district that you would need to put in a ticket for.

   • Security - badges and door access.

   • User Account - new staff accounts or new student accounts.

2. PowerSchool - for grades and attendance

3. Telephone

4. Tienet - now known as Power School Special Ed.

5. Web Page Block

3. How to Put in a GOOD Support Ticket

4. Support Ticket Follow Up