Ascend Indiana's vision is for Indiana to be a place of economic opportunity for all. We connect people with careers, catalyze transformative employer and education partnerships, and generate labor market insights that enable a modern workforce ecosystem.
Ascend is the talent initiative of CICP, connecting people to careers through three main offerings.
1) The Ascend Network is our innovative job matching platform that connects job seekers with good and promising careers, while helping Indiana employers find and hire qualified candidates.
2) Ascend Services provides consulting and capacity building to meet high-demand workforce needs and catalyzes transformative partnerships between employers and talent providers.
3) Ascend Insights enables systems-level change by conducting labor market research and sharing best practices to positively impact people throughout the state.
Our Core Values
Sense of Possibility: We exist to solve complex problems and pursue transformative solutions that advance the broader good. We remain perpetually optimistic.
Commitment to Quality: We ground our decision making in data, while valuing the knowledge and experience of others. We deliver exceptional results with purpose.
Generosity of Spirit: We assume the best of others, seek to understand their perspectives, and see feedback as a gift. We maintain a growth mindset.
Relentless Pursuit of Results: We accept personal responsibility for measurable outcomes and continuously improve our performance. We persevere through challenges.
One Team: We value diversity, collaborate to advance our vision, and work hard to help one another succeed. We demonstrate genuine care and concern for each other.
Location
1210 Waterway Blvd. Suite #5000
Indianapolis, IN 46202
Role overview: The Client Success Intern will play a key role in supporting employers who are onboarding to or already leveraging the Ascend Network (Network), a talent matching platform designed to connect Indiana job seekers with good and promising jobs and work-based learning opportunities. The Client Success Intern will work closely with the Client Success Manager to contribute to Ascend’s ambitious role posting goals, as well as support additional high priority projects and research as assigned by the Client Success Manager or Director of Network Operations.
Number of interns: 1
Pay: $15.00/hour
Dress code: Business casual
Type or work: Hybrid
Preferred majors: General Business, Sales, Marketing, HR, Communications, PR, etc.
Essential role functions:
TO BE SUCCESSFUL IN THIS ROLE YOU MUST BE…
Excited to post a high volume of good and promising job and internship opportunities to the Network, detail-oriented and meticulous in ensuring the quality of your posts, and systematic in your approaches to both finding new opportunities for the Network and removing outdated roles.
Motivated by ambiguity and inspired to help develop and maintain employer profiles on the Network, enhance the onboarding and adoption of employer users to the Network, and achieve ambitious goals.
IN THIS ROLE, YOU WILL…
Support the Director of Network Operations and the Client Success Manager in identifying roles on employer partners’ career pages that would be a good fit for the Network.
Review job descriptions for hundreds of roles across industries to distill and market the information to job seekers in a more accessible and digestible way via the Network.
Accurately assess what skills someone would need to be successful in a role to enable effective matches to each opportunity.
Systematically check roles on the Network and remove those that have been filled or are no longer available to ensure candidates have a high-quality job search experience.
Support the team as needed in implementing product updates such as enhancing the information and/or photos included on employers’ profiles in the Network.
Create memos and instructions to document institutional knowledge and share it with both current and future team members.
Organize and archive all work product materials within Ascend’s shared drive.
Conduct additional research or high-priority projects as assigned by the Client Success Manager, the Director of Network Operations, or the Vice President of Network Strategy & Talent Management.
Qualifications:
Currently enrolled in an undergraduate institution with at least a 3.3 minimum GPA.
Excellent analytical, writing, research and project management skills.
A detail-oriented self-starter who can be given a need or objective, break it down into executable activities, identify questions that need to be asked, gather priorities and requirements, set and manage to milestones, and then execute effectively.
Ability to learn new technology tools and processes quickly. Proficiency in Microsoft Suite preferred.
Track record of successfully working collaboratively within a team.
Demonstrate ethical handling of confidential information.
Preferences:
Current major is related to general business, sales, etc.