Technology & Media

MEET THE STAFF

Bethany D. Smith

Media Tech. Coordinator

bethany_smith@iss.k12.nc.us

Michelle Minarik

Assistant Media Tech.

michelle_minarik@iss.k12.nc.us

WORK ORDER DIRECTIONS:

1. Go to Sherpa Desk

2. Click Log In (located in the top right hand corner)

• Username: Your Email / Password: Your password

3. Click Create New Ticket & Fill out the Following:

Class → Select Laptop Damage (drop down menu next to this - select student)

• Insurance? → Click Yes, No, or Not Sure

• Subject Line → Type ALL of the following:

DAMAGE - Last Name, First Name - Student’s ID # - Grade - Computer Asset #

4. Message Box → Describe exactly what is going on with your laptop. Be specific.

5. Submit the ticket.