Published Jan 1, 2022

By Maliha Little

Telecom OSS BSS Complete Cloud-Native Solution with ISPApp

OSS/BSS, in telecommunications, refer to operations support systems and business support systems. Communications service providers (CSPs) support a broad range of services and functions with their OSS/BSS.

Broadly speaking BSS involves the subscriber and OSS involves the network.

Business Support Systems (BSS)

• Payment processing

• Invoicing

• Quoting

• Customer Relationship Management (CRM)

• Billing.

Operations Support Systems (OSS)

• Order Management

• Network Inventory Management

• Network Operations

• Network Management System (NMS)

ISPApp Telecom OSS/BSS

Fully monetize new 5G business models and ISPApp is the only 5G network technology vendor with a complete end-to-end digital BSS solution that streamlines and automates processes for customer orders, activation and change management, while assuring the quality of the services delivered to end customers.

Multi-Cloud Network Automation for Service Providers with ISPApp

Help maximize efficiencies in operations, management, and fulfillment of carrier-class services, supporting advanced networks.

Closed-loop, outcome-driven software suite used to deliver efficient mass-scale network operations across the services lifecycle.

Cloud-managed control of the entire network for wireless, switching, and security appliances

Zero-touch provisioning for rapid deployment and installations

Intuitive interface eliminates costly training and added staff

Continuous feature updates delivered from the cloud

Multi-vendor, multi-domain network orchestration with programmable controls.

WAN Automation network modeling and optimization of network traffic and multi-service data collector with integrated data policy controls. Provides integrated, scalable DNS, DHCP, and IP Address Management with a carrier-class solution for RADIUS/Diameter AAA services a single platform for simplified management of cable subscriber devices and automated service provisioning.

New 5G Monetization Opportunities

Network slicing, private networks, partnerships and internet of things (IoT) will be enabled or enhanced with 5G. Monetize your network you need BSS to be agile, flexible, robust and resilient. Cloud is critical to enabling agility and flexibility in BSS. Monetize all that 5G enables today and tomorrow. The revenue potential of 5G's new capabilities goes beyond connectivity into new applications and services for consumers in the 5G economy.

Monetize the Edge

Having spent years evaluating edge computing and its potential opportunities, telcos are now taking action. Many have started making decisions on where the edge is and how it will be built. Telcos can monetize their edge with a focus on gaming, video analytics, predictive maintenance and healthcare.

A modern, cloud-native OSS/BSS solution

ISPApp simplifies processes like network monitoring, billing, provisioning, and customer service. Find out how ISPApp is helping ISPs simplify day-to-day processes for profitability and growth so they can focus on growing their business. ISPApp combines fulfillment and assurance with a model-driven, end-to-end service orchestration spanning the operations and existing OSS silos and enables service agility through the management and orchestration (MANO) of the virtualized infrastructure.

Intelligent automation for ISPs

With smart automation, ISPApp streamlines daily processes and reduces human error. That’s great news for customer experience.

An opportunity for growth

ISPApp is designed to support your business. With our strong cloud software foundation, you’re free to spend time on things that matter.

ISPApp’s features

ISPApp’s rich features are mission-critical to the daily work of WISPs, ISP, telcos, CSPs and are designed to meet the needs of your growing business!

Billing

The ISPApp billing engine is flexible software that offers support for multi-month billing, automatic proration, geographical taxation, and more. All the power you need, backed by sound accounting practices.

Customer Relationship Management (CRM)

ISPApp software enables delivery of new, targeted vertical edge solutions, each of them centrally manageable across hundreds of distributed locations through simple self-­service tools. ISPApp changes the way you interact with your customers. With our software, you can sort customer data in whatever way you search, sort, and filter by service, location, status, by type.

Contract Management

Our software supports integrated electronic contracts. Your customers can review all their documentation through the easy-to-use ISPApp subscriber self-help portal. ISPApp automatically notifies you of expiring contracts, and allows you to automate the renewal process.

Mapping

Our maps let you visualize your entire network. See and manage all your network infrastructure, inventory, subscribers, towers, from your central cloud dashboard.

Inventory

Automatically tracking your inventory is simple with ISPApp. Monitor items as they move from the distributor, to your warehouse, to an installation tech fleet vehicle, to the customer premises. Track MAC addresses, serial numbers, IMSIs, private IP addresses, public IP addresses, subscribers, connected devices, and more.

Subscriber Self-help Portal

With the ISPApp subscriber self-help portal customers can review invoices and payments, see their usage, open tickets, and more. This keeps your subscribers happy, increases loyalty, and lowers your front-line call center support costs all at once.

Provisioning

Automated customer provisioning to upgrade a customer’s speed, suspending their service, or welcoming them back from seasonal disconnects.

Network Monitoring

The ISPApp platform keeps support staff in the loop around the clock. ISPApp can track any statistics on a rapid interval from latency, bandwidth, carrier changes, link downs, signal strength, to jitter stats in creates live graphs and charts your support team’s central dashboard.

Ticketing

Like all our modules, ticketing is fully integrated with the ISPApp platform. That means incoming tickets are automatically associated with customer accounts. Call logs can be escalated to tickets, and tickets can be linked to service calls for swift resolution.

Scheduling

Optimized for use in the field, our scheduling system is all about empowering your staff. The simple interface allows for check-in and completion of work in the field. Meanwhile, office staff have the ability to track technicians, see the status of jobs, and schedule new work.

Server API

We know that businesses need to adapt as they grow. That’s why we’ve created the ISPApp API, to ensure that our software can grow alongside you. Our API isn’t an afterthought. All the modules and systems inside ISPApp are exposed via the API, even our real-time search engine.

Business Intelligence Reporting

ISPApp's embedded Business Intelligence (BI) reporting gives you data-driven intelligence, providing an accurate and complete view of your business. With BI, you can make smart business decisions that lead to future opportunity and reduce churn..

Field Technician Mobile App

The ISPApp Field Technician Mobile App is designed for the purpose of streamlining troubleshooting and installations and eliminating problems commonly encountered by techs in the field, by providing a modern and easy to use interface with everything you need to ensure subscriber satisfaction..

Getting Started is Easy

So we like to get started on the right foot and we take great pride in our white glove onboarding process. It’s personal and fast, At ISPApp software is at the heart of what we do and we are thrilled to help you get the most value from our software. That is why we offer free onboarding and ongoing 24/7 customer support.

Automated billing means no typos, no human errors

The ISPApp billing engine is one of our best-loved features. The flexible software support for multi-month billing, automatic proration, geographical taxation, and more. All the power you need, backed by accounting practices.

To make life even easier, ISPApp integrates with numerous external services. That means you can add automated taxation, automatically send out invoices to customers, and even use your chosen payment processor.

Your data is valuable but you need observability

Real-time observability and visibility using ISPApp's Embedded Business Intelligence (BI) Reporting is a super important that will help you turn your large silos of data into valuable insights so you can better understand your business and make more informed business decisions.

Increase Revenue

As a growing ISP, finding ways to increase revenue and reduce operating costs are critical to the long term health of your business. Being able to identify the profitability of existing customers and attract customers alike is vital to competitive advantage and scaling your ISP.

Make ISPApp your own with our server API

Our API allows you to sculpt ISPApp to fit your needs. The charts empower you to integrate external systems at will. We also offer a selection of webhooks, meaning you can trigger external systems based on events inside ISPApp.

• Enterprise

• Fiber

• Private LTE/5G

• MDU

• WISP

• Cable

• VoIP

Control Bandwidth Rate Limit

With traffic surging and the pace of change accelerating daily, telcos must leverage their connectivity advantage to transform networks and operations to respond to digital-first customers. ISPApp open cloud-native solutions span the enterprise edge, the telco network and multiple clouds. Together with our partners, we help telcos to automate operations, drive efficiencies and transform their businesses.

Monetize with New Revenue Streams

Create new revenue streams by creating new differentiated services leveraging 5G and edge

Increase agility and innovation by disaggregating the network through open multi-vendor solutions based on scalable, optimized infrastructure.

Align costs to revenues with consumption-based models, reducing the risk of entering new markets

Manage operational complexity with artificial intelligence and machine learning (AI/ML) based automation

Fortify security, trust and privacy while increasing customer retention

Collaborate with hyper scalers and application vendors to deliver new workloads from the edge across multiple clouds

Other articles:

Telecom OSS BSS Complete Cloud-Native Solution with ISPApp

MikroTik cloud management: Complete control over your hardware fleet with a centralized dashboard

Complete ISP Subscriber Billing With ISPApp

TCP Meltdown Problem for SSTP

MikroTik Cloud Management - Manage Access Points Remotely

Security for Service Provider Networks, Routers, and Gateways with ISPApp

Wi-Fi Cloud Controllers for Service Providers

SDN SD-WAN Explained

ISP Cloud Software