General layout

1. The main header area:
   • The Immaculata Logo which will return users to the home page.
   • User name toggle to access user profile info or logout.
   • The Question mark representing help.
   • The Gear icon to adjust your system settings.
2. The app selection area, providing access to:
   • All Applications
   • Favorites
   • History
3. The main viewing area which changes depending on the selected item.

Customize Your ServiceNOW Window

Begin by clicking the "Self Service" button to see all the application areas available. Most users will be interested in:

1. Searching the knowledge base for possible self help.
2. Creating a new ticket.
3. Viewing their active tickets.

To quickly access these areas in the future, click on the STAR next to the item and it will be added to your favorites.

Changing The Way Apps Look

1. By adding these items to the favorites, users can quickly access them after logging in by clicking on the star.
2. Click the pencil at the bottom of the column to change the app order (click and drag the hamburger next to the app).
3. After clicking the pencil users can also change the app settings. To adjust, select the app and change the name, choose a new icon or change the colors associated with the app.

Changing the General Settings

To access the settings, click on the Gear icon in the upper right corner. By default, the general settings window appears. Two areas which users may wish to change are:

Compact the user interface - which reduces line spacing to reduce the need for scrolling.

Date/Time - select "Both" to see the date the ticket was created and how many days for each action.

Changing the Theme

There are eleven different themes from which to choose. Some offer higher contrast to make viewing easier (the blue example is shown below).

In most circumstances the other three settings do not need to be changed. Click on the X in the top right of the settings window to close.

Notifications

Lastly, when there is an update to your ticket you will receive an email to your IU account. Attachments are not passed in this notification email. To see attached items you need to view the ticket within ServiceNOW.