Accessing IU Support

Getting Started

• Through MyIU: If logged in to MyIU, click on the IU Support Center button in Campus Applications.
• Direct Access to Support Center: If not logged in to MyIU, enter https://iusupport.immaculata.edu in your browser's address bar (consider bookmarking the link as well).

Logging In

On the log in page, enter your FULL email address and your IU password.

If you have forgotten your IU password, you can reset it by visiting https://passwordreset.immaculata.edu/ or call 866-767-9460 for assistance.

Select "Get Help" Option

Creating a support case is a quick process. The new welcome screen has two areas to request assistance, "Get help" and "Request Something". To create a support case, click on "Get help."

Selecting "Get help" will take you directly into the case to add the needed information.

No problem if you made a mistake by selecting "Request Something", one of the options is a button to create a case, it just requires an extra step.

Create Case

Creating a support case is a quick process. The new welcome screen has two areas to request assistance.

1. Enter a "Best Contact Number" (a required field).
2. If an on-campus issue, please enter a location.
3. Enter a "Short Description" (a required field). For Moodle inquiries and issues, we ask you begin the Short Description using "Moodle:" followed by a brief description of the issue to expedite the process.
4. Enter a detailed description in the "Description" field. Please include as much detail as possible to speed the case resolution.
5. Click the paper clip (located below the description) to add an attachment (a size limit of 40 MB can be added). If available, please supply and upload documentation or screenshots supporting the case.
6. Click the "Submit" button.

*** Look for emails from "IU Support Center" confirming your submission, and requesting additional information or regarding the case status.

Additional Details Needed for Communications Cases

• Please make sure you include all the details you used to employ in the former (SysAid) hep request system, including which category you are requesting (Web, Graphics, Dome Digest, etc.)
• If your request will eventually require printing, please include quantity, budget number and attach mailing list, if applicable
• For existing collateral that require updates or edits, please include your edits/copy changes in an attachment. For web updates, please provide URL for page
• You may submit photos by attaching to your request
• For all Communications cases, please include a requested date of completion so that we can prioritize accordingly