ILTA’s System Migration: To Do’s & FAQs

What You Need To Do Now

  1. Open the email from ILTA titled “Get Ready for ILTA’s System Migration!” This message should have come from systemmigration@iltanet.org
  2. Click the link provided in the email to setup your new ILTA password.

NOTE: You must change your password in order to continue your access to your ILTA online account.

How to Change Your Password

When you click the link within the email “Get Ready for ILTA’s System Migration!” it will take you to a webpage on ILTA’s new system platform.

Please go through the following steps to change your password:

  1. Select “Change Password” from the Profile Menu (top right corner);
  2. Enter your email address;
  3. Go to your email inbox;
  4. Open the email verification message;
  5. Click the link within the email verification message; and
  6. Enter a new password on the webpage you are taken to (from the link in the email)

Frequently Asked Questions

Question:

I didn’t get an email - why?

Answer:

The email may have been flagged as Spam by your server, please be sure to check your Junk folder. If you do not see the email within your Junk Folder, please contact us at systemmigration@iltanet.org.

To expedite your inquiry, please use the Subject line “Fonteva Assistance - No email.”

Question:

When I click the link in the email, it states the link has expired - what do I do now?

Answer:

Go to the ILTA website (www.iltanet.org), then go to login, and select “Forgot Password?” You will be redirected to a webpage to reset your password. Enter your email address associated with your ILTA account. Then check your email inbox and follow the steps listed in the reset password email.

If you do not see the reset password email in your inbox, please check your junk folder. If you did not receive the email, please contact systemmigration@iltanet.org.

To expedite your inquiry, please use the subject line “Fonteva Assistance - Reissue Token.”

Question:

My password I just entered is not working - why and what do I do now?

Answer:

There are a few things that may have happened, it could be that:

  • Your browser is not accepting the credentials from your saved password management application.
    • Manually enter your password directly into the webpage, then select “Save” to your password manager.
  • An interruption occurred during the process of resetting your password.
    • Go to the ILTA website (www.iltanet.org), then go to login, and select “Forgot Password?” You will be redirected to a webpage to reset your password. Enter your email address associated with your ILTA account. Then check your email inbox and follow the steps listed in the reset password email.
    • If you do not see the reset password email in your inbox, please check your junk folder.

If neither of the above is true for you, please contact us at systemmigration@iltanet.org utilizing the subject line “Fonteva Assistance - Password Error.”

Question:

The information listed within my profile is not accurate - what do I do?

Answer:

Information listed for you has been pulled over from our old system. ILTA’s old system required users to inform us when an update needed to be made. Fortunately, ILTA’s new system allows the user to make these changes directly to the system within their online profile.

You can now edit your information by selecting the section of information you would like to edit and entering new information, then saving.

If you see an incorrect email address, this could be an indicator of a larger problem however - should this be the case for you, please contact us at systemmigration@iltanet.org utilizing the subject line “Fonteva Assistance - Information Incorrect.”