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Purchasing Agent, Agency of Digital Services, State of Vermont, Montpelier, Vermont, 2021 to present

• Procure and purchase software and hardware for SoVT internal customers;

• Support multiple workflows and channels of communication to insure customers' needs are met;

• Provide reporting and information requests regarding procurement activities.

IT Support, Vermont Judiciary, Montpelier, Vermont, 2019 to present

• Provide technical and business process support to internal and external clients;

• Support multiple workflows and channels of communication;

• Support all aspects of technology at the Judiciary, soup to nuts;

• Learn new technologies fast in a quickly changing environment.

Systems Admin, Montpelier Public Schools, Montpelier, Vermont, 2017 to 2019

• Manage and support the Student Information System (SIS);

• Become the district subject matter expert (SME) and the champion of our SIS;

• Provide comprehensive and concise instruction to SIS users, of varying level of comfort with technology;

• Responsible for state and federal reporting of district-wide data.

Tech Support, Orleans Southwest Supervisory Union, Hardwick and Woodbury, Vermont, 2015 to 2017

• Maintain and troubleshoot tech systems at two public school, covering grades K-12;

• Manage budget of our school to meet tech needs;

• Launch 1:1 iPad and Chromebook rollout for grades 7-12.

Director of IT Services, Goddard College, Plainfield, Vermont, 2010 to 2015

• Responsible for the upkeep and oversight of computer systems at the College;

• Maintain positive relationships with vendors and consultants while meeting the needs of the College;

• Responsible for the management of two team members and an annual departmental and institutional budgets;

• Provide a variety of technology support to staff, students, and faculty from troubleshooting desktop applications to maintaining institutional resources;

• Use tools and techniques to support clients at a great distance, given the low residency dual­-coast nature of the College.

Counselor Level III, VSAC, Winooski, Vermont, 2006 to 2010

• Use technology (IBM iSeries AS400, SamePage, Excel, phone client, email) to originate loans and help clients repay loans;

• Keep excellent call records and documentation for all client interactions;

• Provide excellent customer service to both inbound and outbound calls;

• Participate in many different workflows;

• Use conflict resolution skills to ensure that both customer needs and VSAC’s needs are met.