Merchant Accounts

Credit Card / ACH Deposit Timing

• Payouts only happen on business days

• Credit Card: 1-2 business days

• ACH: 7-8 business days

  • • Canada - 8 days initial, 5 days subsequent

• Payout Details/Timing Support Article 

Processing Fees

• Processing fees are taken prior to your payment.

• You will not be billed for your processing fees at a later date.

• Fee amounts can be found on your Payments tab.

Credit Card Updater

• US - ILKB locations are opted into this tool (Canada coming soon)

• MindBody Card Updater Information

PCI Compliance

• MindBody is a PCI Compliant Level 1 Service Provider

• While not required with MB Payments, it is still recommended at the studio level.

• ControlScan is the MindBody partner for compliance

  • • Start the ControlScan Process Here 

Other Helpful Links

• Best Practices for Accepting Credit Cards

• Hardware for Mindbody Payments purchased through our account rep

• Decline Codes and Next Steps 

• Reconciling Deposits With Your Bank Statement 

• Payouts Report - Overview and Understanding 

• Transactions Report