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What is the MindBody App?
This is a customer facing app for those looking for services within MindBody's network.
It creates a listing for your studio, where new clients can find you and get started. Return clients can also use this app, however we direct them to our ILKB Branded Mobile App for continuous use.
What is in the studio listing?
Location and contact information
Local photos showing your studio and community
Ratings and Reviews generated through Marketing Suite
Class schedule
Ability to book classes
Services available for online sale
Promoted intro offers (optional)
Below on this page you can find:
Customer View of the MindBody App
Adjusting Info and Settings
Promoted Intro Offer Information
What happens when someone purchases through the MindBody app?
Any purchases through the MindBody App, or MindBody's desktop version, are considered online store purchases.
You will receive a business copy of their receipt to know that they purchased
They will be added as a client in your account with the purchase, just like a W3/W5 purchase from the ILKB site
You will then follow standard operations for scheduling (if they have not booked on the app), confirming their class, adding to your VIP group, etc.
Views of the MindBody App
First photo - customer view when searching for new places to go. They will see new client offers near them, trending deals, and any favorites that they are already linked to.
Second photo - a studio location home page. From here the consumer can scroll through photos, see your location, view reviews, view the schedule, and view/purchase pricing options available.
Third photo - example of searching for a location that has a promoted intro offer setup. The consumer will have the option to start the purchase of the intro directly, or select the listing for more information.
MindBody App - Listing Settings.mp4How do I Adjust My Information and Settings?
You can add photos, add location specific information, and double check listing information by going to Manager Tools > Settings > Business Information.
Your booking policies will mimic what is currently setup for the studio, but can be adjusted across all platforms by going to Manager Tools > Settings > Class & Enrollment Options.
For any changes to your pricing options to purchase, please reach out to HQ for assistance.
Promoted Intro Offers
You can have intro offers set up as promoted offers in the app. This allows more visibility to those looking for a new place to workout in your area.
** Important - As MindBody is marketing these offers for you, they do take a commission from any promoted offer sales, which is added to your monthly bill paid through HQ. (There are no other costs associated with your listing.)
Offers that you can promote:
3 and 5 Class Trials
Seasonal Promoted Offers (Holiday Starter Pack, Kickstart Summer, etc.)
Must be over $0 to be promoted
Because there is a fee associated, no offers will be set as promoted at any studio locations unless requested.
Once your listing is active, you will begin to see these new sections on your Client Acquisition Dashboard in MindBody.
You'll see details of these intro purchases along with details of new clients generated by the app listing.
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