Effective date: September 16, 2026
Human Performance Lab ("we", "us", or "Service Provider") operates the HPL mobile application (package name: com.raten.hpl, Android, hereinafter referred to as the "App"). This Privacy Policy explains what personal data the App collects, how it is used, who it is shared with, how long it is retained, and how you can manage or delete your information.
The App collects information when you sign up, log in, and use its features:
Account Information: Email address, name, and password (stored using one-way cryptographic hashing on our server). If you sign in via Google, Kakao, or Naver, we collect the provider ID, name, email address, and profile image provided by that service. We do not receive or store your social login passwords.
User-Generated Content: Photos captured via the in-app camera for 3D scanning, 3D model files (STL/GLB format) generated from those photos, and project information (project name, contact name, email, phone number) entered during project submissions.
Purchase Information: Credit purchase and usage logs. Payments are processed securely via Google Play Billing; we store transaction tokens and product IDs, but we do not collect or store credit card numbers or financial details.
Technical Data: Access tokens for keeping you logged in, app version, device model, operating system (OS) version, and error logs necessary for system operations.
We do not collect precise location data, device contacts, or advertising identifiers (GAID).
We process your personal information for the following specific purposes:
To register, manage, and authenticate user accounts
To process photos into 3D models and deliver generated files to you
To process credit purchases and prevent unauthorized or fraudulent transactions
To respond to customer inquiries and provide technical support
To ensure service stability, maintain security, and fix software bugs
We do not sell your personal data. We share user data only with the trusted third-party service providers listed below for essential service delivery:
VRIN (api.vrin.co.kr): Captured photos are transmitted to the VRIN 3D-reconstruction service strictly to process and generate 3D models. VRIN processes data solely for this task.
Google Play Billing: Used to securely process in-app credit purchases.
Google, Kakao, Naver: Used solely to facilitate authentication when you choose to sign in with these respective OAuth providers.
Legal Requirements: Disclosures made when required by law, subpoena, or valid legal process to comply with legal obligations or protect user safety.
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or to comply with statutory requirements:
Account & Content Data: Account information, uploaded photos, 3D models, and project details are retained while your account is active and will be permanently deleted within 30 days of account deletion.
Statutory Retention: Where laws mandate data retention (e.g., electronic commerce transaction records under the Korean Act on Consumer Protection in Electronic Commerce), data is preserved for the period required by law (e.g., 5 years for transaction records).
Server Logs: Automatically collected server and error logs are retained for up to 3 months.
We maintain physical, technical, and procedural safeguards to protect your data. All communication between the App and our servers is encrypted using HTTPS (TLS). Passwords are encrypted using one-way secure hashing, and access to servers is restricted to authorized personnel only.
You can view and update your profile information directly within the App's Settings menu.
How to Delete Your Account and Data:
In-App Request: Navigate to Settings → Delete Account → Confirm. Upon confirmation, your account, photos, 3D models, project details, and credit balance will be permanently erased.
Web/Email Request: Send an email from your registered email address to help@hplab.co.kr with the subject line "Account Deletion Request". Deletion will be completed within 30 days, followed by a confirmation email.
Note: Unused paid credits are non-refundable after account deletion unless required by applicable law.
The App is not directed to children under 14 years of age. We do not knowingly solicit or collect personal data from children under 14. If we discover that a child under 14 has provided us with personal information, we will delete it immediately.
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Material changes will be communicated through in-app notices.
We or our third-party service providers may transfer and process your personal data in countries outside your country of residence (including outside the EEA). Where required by law, we apply appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your data.
If you are a California resident, you have the right to know what personal information is collected, request deletion of your personal data, opt out of the sale or sharing of personal information, and not receive discriminatory treatment for exercising these rights. To exercise your rights, contact us at help@hplab.co.kr.
The App utilizes Artificial Intelligence (AI) technologies (including 3D reconstruction features) to deliver its services. All AI components process user data strictly in compliance with this Privacy Policy and applicable laws.
In the event of a security incident or data breach that affects your personal data, we will notify affected users in accordance with applicable legal requirements, detailing the nature of the breach and measures being taken to remediate it.
Previous versions of this Privacy Policy are maintained and available upon request by contacting us at help@hplab.co.kr.
If you have any questions, concerns, or privacy requests, please contact our Privacy Officer:
Company: Human Performance Lab (휴먼퍼포먼스랩)
Tel: (+82)2-3277-6046
Email: help@hplab.co.kr
Website: https://hplab.co.kr