Let's go through step-by-step troubleshooting here:

1. Is your smartphone manufactured on or after the year 2020, or does it meet the following minimum requirements:

   • iOS 15 or later

   • Android 7 or later

   • Supports Bluetooth 5.0 LE
     
     

2. If the GeoDrops App is still having trouble connecting to your device, check the following:

   • Check Power & Battery Timing (Most Common)

     • Remove the batteries from your GeoDrops sensor and only insert them when the app explicitly instructs you to.

     • Why? Powering on too early causes the sensor's Bluetooth pairing window to timeout before the app begins scanning.

   • Refresh Your Phone's Bluetooth

     • Turn your phone's Bluetooth OFF, wait 5 seconds, and turn it back ON.

   • Verify Bluetooth & Location Permissions

     • Mobile operating systems require both Bluetooth and Location Services permissions to scan for nearby hardware.  Ensure both are granted for GeoDrops:

     • iOS - Location:

       • Go to Settings > Privacy & Security > Location Services. Make sure that Location Services is on.

       • Find GeoDrops in the list below Location Services and make sure access is set to While Using the App or Always.

     • iOS - Bluetooth:

       • Ensure Bluetooth is on (Settings > Bluetooth).

       • Also make sure Bluetooth permission is granted by going to Settings > Privacy & Security > Bluetooth.  Find GeoDrops and make sure the toggle next go GeoDrops is ON (green).

     • Android - Location:

       • Go to Settings > Location and ensure Use Location is on.

       • Also make sure Location permission is granted by going to Settings > Apps > See all apps > GeoDrops > Permissions and make sure Location and Nearby devices are set to Allowed.

     • Android - Bluetooth:

       • Go to Settings > Bluetooth and ensure it is on.

   • Stay Close & Retry

     • Keep your phone within 3 feet (1 meter) of the sensor while pairing.

     • If it still fails, force-close the GeoDrops app, remove the sensor batteries, and restart the setup flow from the beginning.
       
       

3. When the GeoDrops App asks you to confirm that your device is powered on and the LED is blinking blue slowly:

   • • Make sure your GeoDrops device is nearby.

     • If you have more than one device, please only set up and power on one device at a time.
       
       

4. If your device is still unable to connect to Wi-Fi:

   • Make sure the Wi-Fi is on a 2.4GHz network (5GHz and 6GHz are not supported).

   • Verify the Wi-Fi network name and password are correct, and there are no accidental trailing "space" characters.

   • Ensure you’re setting up the device in an area with a strong Wi-Fi signal.
     
     

5. If all else fails:

   • Try restarting your Wi-Fi router.

   • Contact Tech Support via the GeoDrops Community.  We usually respond within 2-3 business days.