Let's go through step-by-step troubleshooting here:

1. Is your smartphone manufactured on or after the year 2020, or does it meet the following minimum requirements:

   • iOS 15 or later

   • Android 7 or later

   • Supports Bluetooth 5.0 LE
     
     

2. If the GeoDrops App is still having trouble connecting to your device, check the following:

   • Remove the batteries and only insert them when the GeoDrops App instructs you to.

   • Ensure Bluetooth and Location permissions are both enabled.

     • iOS - Location:

       • Go to Settings > Privacy & Security > Location Services. Make sure that Location Services is on.

       • Find GeoDrops in the list below Location Services and make sure access is set to “While Using the App” or “Always”.

     • iOS - Bluetooth:

       • Go to Settings > Bluetooth > Tap it to switch it to the on position (green).

       • Also make sure Bluetooth permission is granted by going to Settings > Privacy & Security > Bluetooth > Find GeoDrops and tap it to switch it to the on position (green).

     • Android - Location:

       • Go to Settings > Location > Make sure “Use Location” is on.

       • Also make sure Location permission is granted by going to Settings > Apps > All Apps > GeoDrops > Permissions > Make sure “Location” and “Nearby devices" are set to “Allowed”.

     • Android - Bluetooth:

       • From the top of the screen, swipe down.

       • Tap Bluetooth.
         
         

3. When the GeoDrops App asks you to confirm that your device is powered on and the LED is blinking blue slowly:

   • • Make sure your GeoDrops device is nearby.

     • If you have more than one device, please only set up and power on one device at a time.
       
       

4. If your device is still unable to connect to Wi-Fi:

   • Make sure the Wi-Fi is on a 2.4GHz network (5GHz and 6GHz are not supported).

   • Verify the Wi-Fi network name and password are correct, and there are no accidental trailing "space" characters.

   • Ensure you’re setting up the device in an area with a strong Wi-Fi signal.
     
     

5. If all else fails:

   • Try restarting your Wi-Fi router.

   • Contact Tech Support via the GeoDrops Community.  We usually respond within 2-3 business days.