Student Services

Student Services – Where to Get Support

The Student Services Team here at HPSS exists to support the physical and mental/emotional needs of students. We also work to support staff and whanau of the wider HPSS community. The Student Services team is comprised of the equivalent of a full time counsellor, nurse and youth worker. We are also supported by weekly physiotherapist visits, termly visits from the asthma nurse, and a dental service in the community.

The services we provide are confidential and centred around helping students to have the best possible experience at school.

You are able to contact the team using the following addresses.

Victoria (Counsellor)

Shireen Garrett -

Lorraine (Nurse)

Karen (Nurse)

Gavin (Youth Worker)

HPSS Peer Mediation

We come across conflict in all areas of life and it is the way we manage this that makes the difference. Here at HPSS, we offer a student led Peer Mediation service to help resolve conflict in constructive ways.

HPSS’s Peer Mediators are a team of Year 12 and 13 students who have been trained in the skills and process of mediation by the Peace Foundation. They offer a voluntary, confidential service that aims to support all parties to reach a resolution all are happy with.

Students can request a Peer Mediation by asking their Learning Hub Coach, asking their Community Leader, asking a Peer Mediator directly, filling out a Request for Peer Mediation form or emailing

To learn more about the please click here.

Parenting Support:

Parenting Place – 0800 344 544

Parent Helpline – 0800 568 856

Parent Aid – 836 4122

Home and Family Counselling – 630 8961

Help Lines:

Below is a list of some of the services available in New Zealand that offer support, information and help. All services are available 24 hours a day, seven days a week unless otherwise specified.

National helplines

Need to talk? Free call or text 1737 any time for support from a trained counsellor

Lifeline – 0800 543 354 or (09) 5222 999 within Auckland

Suicide Crisis Helpline – 0508 828 865 (0508 TAUTOKO)

Healthline – 0800 611 116

Samaritans – 0800 726 666

Depression-specific helplines

Depression Helpline – 0800 111 757 or free text 4202 (to talk to a trained counsellor about how you are feeling or to ask any questions) – includes The Journal online help service – online e-therapy tool provided by the University of Auckland that helps young people learn skills to deal with feeling down, depressed or stressed

Sexuality or gender identity helpline

OUTLine NZ – 0800 688 5463 (OUTLINE) provides confidential telephone support

Helplines for children and young people

Youthline – 0800 376 633, free text 234 or email or online chat – or email or free text 5626

What's Up – 0800 942 8787 (for 5–18 year olds). Phone counselling is available Monday to Friday, midday–11pm and weekends, 3pm–11pm. Online chat is available 7pm–10pm daily.

Kidsline – 0800 54 37 54 (0800 kidsline) for young people up to 18 years of age. Open 24/7.

Help for parents, family and friends

Commonground – a website hub providing parents, family, whānau and friends with access to information, tools and support to help a young person who is struggling.

Parent Help – 0800 568 856 for parents/whānau seeking support, advice and practical strategies on all parenting concerns. Anonymous, non-judgemental and confidential.

Family Services 211 Helpline – 0800 211 211 for help finding (and direct transfer to) community based health and social support services in your area.

Skylight – 0800 299 100 for support through trauma, loss and grief; 9am–5pm weekdays.

Supporting Families In Mental Illness – 0800 732 825 for families and whānau supporting a loved one who has a mental illness.

Other specialist helplines

Alcohol and Drug Helpline – 0800 787 797 or online chat

Are You OK – 0800 456 450 family violence helpline

Gambling Helpline – 0800 654 655

Anxiety phone line – 0800 269 4389 (0800 ANXIETY)

Seniorline – 0800 725 463 A free information service for older people

0508MUSICHELP – The Wellbeing Service is a 24/7 online, on the phone and in-person counselling service fully funded by the NZ Music Foundation and provided free of charge to those in the Kiwi music community who can't access the help they need due to hardship and other circumstances. Call 0508 MUSICHELP.

Shine – 0508 744 633 confidential domestic abuse helpline

Quit Line – 0800 778 778 smoking cessation help

Vagus Line – 0800 56 76 666 (Mon, Wed, Fri 12 noon – 2pm). Promote family harmony among Chinese, enhance parenting skills, decrease conflict among family members (couple, parent-child, in-laws) and stop family violence

Women's Refuge Crisisline – 0800 733 843 (0800 REFUGE) (for women living with violence, or in fear, in their relationship or family)

Shakti Crisis Line 0800 742 584 (for migrant or refugee women living with family violence

Rape Crisis – 0800 883 300 (for support after rape or sexual assault)

Warmlines for consumers of mental health services

Free peer support services for people experiencing mental illness or those supporting them

Auckland Central 0508 927 654 or 0508 WARMLINE (8pm to midnight, seven nights)

Apps, e-health & Guided Self Help:

Beating the Blues [NZ]

Treats depression and anxiety by using cognitive behavioural therapy (CBT). Talk to your doctor if you think Beating the Blues could be helpful for you (requires doctor referral).

Big White Wall

Free for Auckland DHB residents. A UK-based professionally facilitated, peer support community of people who are experiencing common mental health problems. Members are able to engage anonymously one on one, in groups or the wider membership, express themselves creatively, gain knowledge and self-awareness through available information resources and manage and monitor their moods and recovery using standardised online tests. It can be accessed 24/7 and has wall guides who ensure the full engagement, safety and anonymity of all members.

CalmKeeper [NZ]

App for iPhones. Designed by clinical psychologists, this app his designed to assist with managing anxiety and panic attacks by providing immediate access to tools to help you cope. Charge applies.

CALM Website, Computer Assisted Learning for the Mind [NZ]

An online resource created and managed by Dr Antonio Fernando, a senior lecturer at the University of Auckland. The website has tools for coping with stress and managing life.

The Journal [NZ]

Part of the National Depression Initiative and fronted by Sir John Kirwan, The Journal is designed to teach you skills that can help get through mild to moderate depression more effectively. By working through the programme, you will be taught the principles and application of some of the most effective self-help techniques. In the course of six lessons you’ll learn how your thinking can change if you are depressed, ways your physical health can impact on mental health and, finally, a simple method to help resolve the problems you face in everyday life.


An interactive website for young people featuring a self-test, fact sheets, a moderated message board and video clips from popular musicians and high profile young sports people talking about their experiences of depression. The site givesaccess to a team of counsellors who provide email, phone, webcam and text-based support services for young people.

The National Depression Initiative [NZ]

An interactive website with a focus on self management. It provides a self test and detailed information about depression and NZ options for management and treatment in the form of a journey that users can take to get through depression. It features video clips of New Zealanders who talk about their experience and what they found helpful.

Australian youth mental health information service, includes a variety of apps and tools:

  • Smiling Mind App: for web or iPhones: relaxation techniques and meditation excercises
  • SMS tips: daily tips and challenges on themes like stress, problem solving, self-awareness and random acts of kindness
  • WorkOut: an online training programme that tests and improves your mental fitness
  • Reach Out Central: an online game where you can learn and test skills like problem solving and optimistic thinking in a virtual setting.

Recovery via the Internet from Depression (RID)

The RID trial tested whether a set of web-based self-help programmes work for reducing depression in New Zealand. The programmes are designed to help people manage their depression by providing relevant information and/or working through a number of exercises on the internet.


A self-help computer programme for young people with symptoms of depression. The programme was developed by a team of specialists in treating adolescent depression from the University of Auckand. SPARX uses a 3D fantasy game environment and a custom-made soundtrack. The programme teaches skills to manage symptoms of depression, in a self-directed learning format. Young people learn cognitive behavioural therapy techniques for dealing with symptoms of depression (eg, dealing with negative thoughts, problem-solving, activity scheduling, and relaxation).

This Way Up

Australian online self-help programme for individuals. Has courses for stress management, worry and sadness, and shyness, with self-tests to monitor progress