Term and Conditions

TTerms and conditions plus health and safety 

The customer agrees not to enter the same room the technician is working in or has equipment in. In the interest of safety we advise that: The carpet or floor may remain damp for several hours after the completion of the work. This may result in a slip hazard when walking from the carpet to hard floors such as tiles or floorboards.

We will need to use electrical items and we ask you to be careful not to trip over any cords and keep children away from equipment that may be turned on.

We may need to place a bucket that contains a heater and hot water in the laundry or bathroom.

For safety reasons, people and pets should be kept out of the area and away from the bucket for the duration of the work.In addition, we ask you to advise our technicians of any potential hazards that may exist within the house or grounds prior to commencement of work.

Delivery of Service

H🙂BBS Specialist Services cannot guarantee that all stains will be removed upon cleaning or refinishing, Stains derived from caustics, acids and permanent dyes may be permanent stains that cannot be removed. Further, H🙂BBS Specialist Services cannot be responsible for any pre-existing condition that is not apparent upon visual inspection.

These conditions may include but are not limited to:

Fugitive dyes not properly set in manufacture or re-dyeing

Lounge suites that have water or solvent soluble coloured backing material • Carpet that has been over-stretched during laying or suffers from delamination. Carpet that has suffered sun-damage, making it fragile or affecting dye colour The use of high alkaline cleaning solutions or other products that may un set dyes in the fibres of the carpet or upholstery

Markers used on carpet, fabric backing or padding Sacrificial coatings used on timber floors. Ghosting on a timber floor

Delamination polyurethane on a wood floor not obvious during the initial inspection

Bodily fluids within mattresses

H🙂BBS Specialist Services will only warrant claims with respect to the workmanship of the services provided if the claim is reported within 14 days of completing the work in the event of a customer complaint, the customer undertakes to give H🙂BBS Specialist Services the opportunity to rectify all work. For Timber Restore Services the customer must raise any concerns during the progress inspection, prior to the application of the final coat. If you are charged a fee for H🙂BBS Specialist Services to provide a quotation, then if you proceed with the job the amount charged to provide the quotation will be discounted from the value of the job. Minimum call out fees apply 

Our 14 Day Satisfaction Guarantee

H🙂BBS Specialist Services offers customers a 14 Day Satisfaction Guarantee with exception to end of lease and vacated property cleans where we offer 72hr satisfaction guarantee

If you are unhappy with your H🙂BBS Specialist Services service, or have concerns with the results we achieved then we ask you to

1. Contact us within 14 days or 72 hours of the job 2. Allow us the opportunity. remedy workmarship concerns in a reasonable time period.

The 14 Day Satisfaction Guarantee is a service warranty and not a money back warranty.

Specific Service Information

Carpet Cleaning

Prices are subject to a maximum room size of 13 square metres. Stairs are quoted per step. Prices are subject to the condition of the carpet. Difficult stains may incur an additional charge.

Special Offers not available in all areas

Upholstery

Price is per seating position and subject to the condition of the upholstery. Maximum width of a seating position is 80cm. A seating position wider than 80cm will incur an additional charge. Additional charges may apply for recliners, ottomans and chaises, Leather upholstery is subject to additional charges.

Tile & Grout Cleaning

H🙂BBS Specialist Services cannot be held responsible for any unforeseen adverse conditions relating to the cleaning of the tiles & grout. This includes but is not limited to:

Loose, scratched or chipped tiles - Loose, cracked or missing grout• UV facing or damage - Staining of the tiles & grout

The terms and conditions of the warranty are:

1. For warranty claims in the case of a spill, you must claim within 5 days of the spill occurring

2. Warranty holders must show their warranty card as proof of purchase when making a warranty claim.

 3. You must make reasonable attempts to remove the stain with an approved neutral (pH7) cleaning product before calling H🙂BBS Specialist Services,

4.In wet areas such as showers, mould and mildew are excluded from all warranty claims.

5. The sealed grout must only be cleaned with a soft bristle brush, such as a soft broom or toothbrush, not a stiff-bristled brush.

6. This warranty will be voided if the protected areas are cleaned by any company other than H🙂BBS Specialist Services, or spot cleaned with a product not neutral (pH7).

7. You agree to have at least one maintenance clean performed by H🙂BBS Specialist Services (at a discounted price) every 1-2 years from the date of the original clean to keep the warranty active.

8. To make a claim you must have your receipt on hand.

9. This warranty is not transferable. Normal solling and dirt build up on hard surfaces and grout are excluded. No other warranty is expressed or Implied. No one is authorised to assume for the Company any other liability in connection with this product. Warranty is available to owner occupied residences only. it is not applicable to rental or commercial premises, or shower cubicle floors. H🙂BBS Specialist Services has the right to exclude certain areas from the warranty.

Carpet and Fabric Protection

The customer agrees that they have been informed that there are various types of fabric protection and the type used by H🙂BBS Specialist Services could best be described as a stain release.

This means that on each type of carpet or fabric its reaction is slightly different. Our product is not designed so that water beads up on the carpet, rather the stain that is caused by any spillage is released from the carpet more effectively. Should the spillage or stain be a caustic, acid or dye, then this could impair the effectiveness of the product and the results cannot be guaranteed. Any guarantee on the application of the product is limited to attempting to remove the stain and re-applying the product to the affected area.

Air Conditioner Cleaning

H🙂BBS Specialist Services is not responsible for any pre-existing damage to the air-conditioner irrespective of whether the damage is visible or not. Examples of pre-existing damage include but are not limited to:

• Cracked housing components on the unit

• UV fading or damage

• Damaged fins

Air conditioning systems are designed to run wet. The H🙂BBS Specialist Services Air Conditioner cleaning system will not damage a correctly designed and installed air-conditioning system. H🙂BBS Specialist Services is not liable for any problems associated with an incorrectly installed or designed system after cleaning,

Where we must turn off electricity to the premises, we shall not be responsible for issues with other devices in the house during or after the cleaning process.

Air conditioning systems are prone to damage due to electrical power surges. H🙂BBS Specialist Services are not responsible for any potential damage related to surges when turning the electricity back on after cleaning the air conditioning unit power

*Note: We can only clean an external unit if it is on the ground and easily accessible.

Drapery & Curtain Cleaning

H🙂BBS Specialist Services will not be held responsible for any unforeseen adverse conditions relating to delamination, dye movement or ultraviolet light (UV) damage that may occur in relation to the carrying out of the service on fabric/material, even if the apparent UV damage is not visible or ascertainable at time of providing the service.

The customer acknowledges that subject to certain fabrics and materials, shrinkage may occur up to three percent (3%) of the total curtain area and no responsibility will be accepted by H🙂BBS Specialist Services.

Mould Treatment

1. All prices are subject to inspection.

2. Micro-cleaning ONLY (without the Micro-misting) may leave a heavy chlorine-based VOC or smell and is not covered by the 12-month Warranty

3 Pets, plants and people must vacate the premises during treatment.

4. No-one is to be in the household during or for a period of 5 hours after the treatment.

5. Open food must be put away prior to treatment.

 6. All areas to be micro-cleaned need to be easily accessible.

End of lease

After booking has been made we will request a copy of your property condition report from when you commenced tenancy. Your landlord will be able to supply you with this if you don't have your original copy. Please send a copy at least 2 days prior to your clean. All cleans by Hobbs Specialist Services are covered by our 72 hr satisfaction guarantee. If any issues are found with the clean provided, inform us within 72 hours of completion and we will return to fix for free. Satisfaction guarantee only applies to items on your signed worked order. Hobbs Specialist Services accept no responsibility for items that are not listed. Our representatives are not permitted to enter any property until all items which do not belong to the property have been removed. A $60 per hour or part thereof charge will be applied to your invoice if they are required to wait longer than 15min for the property to be emptied. Your booking and all payments made will be forfeited after the first hr. During the pre clean walk through any items or rubbish found which are larger than our vacuum cleaners are unable to pick up, a dumping fee will be charged. Amount charged depends on size and amount found, starting at $60. Payable Immediately.Any items which are found while cleaning, our representatives  are required to leave the items where found and these areas will not be cleaned. Your invoice will have notes added. Your cleaner will meet you at the property, as agreed.To do a walk through with you. (unless prior arrangement for entry to property has been arranged) If you are unable to do it in person, we will notify you on arrival and call you if there are any issues. If there are any areas you would like your cleaners to pay special attention to, please let them know at this time. They will check property against your work order. Then discuss any discrepancies and adjust the price accordingly. Both parties are required to sign work orders prior to start. (If not attending personally please sign a work order sent to you after the booking  deposit  has been  confirmed and email to us. For the health and safety of both customers and our cleaners we ask that you not enter the property until cleaners have completed the cleaning process, removed all equipment and machinery. Your cleaner will phone approximately 30 minutes before finishing, giving you the opportunity to come and inspect our work. Please  inform us if you require longer. If not, returning prior arrangement for locking up and key collection required. 

Please note: Clean will not commence until full payment or screenshot of payment  confirmation has been received. We do not accept payment on completion, as any issues with the clean are covered with the satisfaction guarantee.