Frequently Asked Questions and Support Information:
How can parents or students contact their teachers?
Once a student is signed into Canvas, students can send messages to their teachers. If a parent would like to contact a teacher in Canvas, click on "Inbox" to email your teacher(s) directly.
When my student logs into Canvas, we get a message that states "Your browser does not meet the minimum requirements for Canvas" ...
Although you are receiving this message, Canvas will work properly on your device.
My student needs to upload a photo using a Chromebook to Canvas, how can we do this?
Here is a Youtube video of how to upload a photo from a Chromebook into Canvas. Click here.
My Canvas pairing code isn't working, who do I contact?
Please contact your school's office staff so your access can be verified, then office staff will let Tech Support know of the issue.
How do I reset my Canvas Observer account password?
Please visit this link to reset your Observer Account password: Reset my password as an Observer
My student is not able to print from the district Chromebook, why?
We do not allow connection of personal printers on the District owned devices. We are not able to support at home printing.
How do users log out of the Clever portal on any device?
Users can log out of the Clever portal by navigating to the top right corner of their portal (where they can find their name), and then selecting 'Log Out':
NOTE: This is important if you are sharing devices with a sibling. Be sure to sign out of Clever when activities are completed.
My student's Chromebook isn't working - what do I do?
Please contact your student's teacher or the school office.
My student's Google Account isn't working - who should I contact?
If your google account isn't working and you cannot sign on, please contact your student's teacher.