This page gives a clear, high-level overview of a real estate agent’s obligations under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA).
All agents must follow Greater Calgary Real Estate’s FINTRAC Policy & Procedures Manual, which is attached below for full reference.
FINTRAC requires all real estate brokerages and agents in Canada to identify clients, assess risk, keep required records, and report certain activities.
Real estate transactions are regularly used to move or hide money, so your role is essential in detecting and deterring suspicious activity.
Your job is not to prove wrongdoing — your job is to identify, document, verify, record, and report when required.
You must identify clients and, in some cases, individuals acting on behalf of a corporation or trust.
Identification must always be completed using the Really Trusted App.
You must identify a client when:
You represent a buyer or seller in a real estate transaction
You receive funds directly from a person or corporation (unless exempt)
You are required to determine beneficial ownership for a corporation
You are required to confirm authority for Executors, Trustees, Corporations, Receivers, etc.
If you are unsure whether ID is required — refer to the policy or ask the broker.
Agents must complete all required FINTRAC records accurately and on time:
Individual Identification Records
Corporate Identification Records
Beneficial Ownership information
Reasonable Measures documentation
Purpose and Measures Records
Receipt of Funds Records (ROFR)
You must complete these records promptly in Really Trusted and follow the step-by-step procedure in the attached policy.
Agents must watch for:
Changes in client behaviour
Unusual instructions
Third-party involvement
Inconsistencies between ID, funds, and the transaction
Anything that does not make sense for the client’s profile
Any red flag must be documented, and anything suspicious must be escalated immediately to the Broker/Compliance Officer.
All clients and transactions must be assessed for money laundering or terrorist financing risk.
Your role as an agent is to:
Identify red flags
Document reasonable measures
Report concerns to the Broker
The full methodology and risk scoring are provided in the attached policy.
Agents must comply with all active Ministerial Directives and sanctions requirements.
This includes:
Restrictions on payment methods
Geographic risk jurisdictions
Enhanced verification measures
Screening for prohibited or restricted parties
Links and procedures are included in the attached policy.
While agents do not submit reports directly to FINTRAC, you must notify the Broker immediately of:
Suspicious activity
Large cash attempts (over $10,000 — prohibited)
Third-party involvement
Unverifiable beneficial ownership
Any situation that feels unusual
The Broker determines whether a Suspicious Transaction Report (STR) or other report must be filed.
Agents must follow the brokerage’s rules:
No cash
No personal cheques
Only EFTs, certified cheques, or bank drafts
ROFR must be completed using Really Trusted for every deposit unless exempt
The source account must be traceable
Details are in Section 3.5 of your policy.
Do not skip ID verification
Do not reuse ID records completed by another agent
Do not accept or deliver cash
Do not ignore red flags
Do not offer legal or tax advice
Do not tip off a client about a suspicious transaction report
When in doubt — follow the policy and ask the broker.
Any unusual or inconsistent instructions
Suspicion about source of funds
Concern about beneficial ownership
A client refuses to complete identification
You believe a report may be required
A Ministerial Directive may apply
You think you may have made an error in FINTRAC documentation
Early notification protects the agent and the brokerage.
See below
Your detailed reference document is available below:
→ FINTRAC Policy & Procedures Manual
(Covers all Sections: ID, ROFR, BO, Risk, Ongoing Monitoring, Records, Reporting, Ministerial Directives, Sanctions, Trust accounts, Examples, and more.)
Agents are required to follow the full policy exactly as written.
This training page is a simplified overview.
“I acknowledge that I have reviewed the FINTRAC Training Overview and understand that I must comply with the brokerage’s FINTRAC Policy & Procedures Manual in all transactions.”
ID the executor using the Really Trusted Individual Identification Record.
Verify authority by obtaining Grant of Probate or Letters of Administration.
No Beneficial Ownership search is required for an estate.
Estate = third party → document this in the Purpose/Measures Record.
ROFR is required for any funds received from the estate or executor.
Confirm the executor matches the name registered on title (Land Titles rule).
Apply ongoing monitoring: watch for inconsistent beneficiary instructions.
Escalate any unusual behaviour to the broker immediately.
ID the trustee/attorney using the Individual Identification Record.
Obtain proof of authority:
Trustee: Trust Indenture or Trust Agreement
POA: Enduring Power of Attorney (must be in effect)
Identify the client as the trust, beneficiary, or grantor depending on capacity.
Treat trust funds as coming from a third party unless the trustee is the beneficial owner.
No Beneficial Ownership verification is required for a simple family trust unless a corporation is involved.
ROFR required for any trust funds received.
Document reasonable measures if trust documents lack clarity.
Escalate any confusion about authority to the broker.
Identify the corporation using Really Trusted’s Corporate Identification Record.
Collect documentation verifying:
Corporate legal name
Corporation number
Registered office address
Current directors (corporate registry extract)
Verify Beneficial Ownership (25%+):
Obtain shareholder registry, annual return, attestation, or registry extract.
Identify & verify all beneficial owners using individual ID.
If beneficial ownership cannot be confirmed → document Reasonable Measures and notify broker.
ROFR required for any corporate funds received.
Treat anyone signing on behalf of the corporation as an authorized representative, not the client.
Apply enhanced measures for corporations from higher-risk jurisdictions or politically exposed links.
Ongoing monitoring required throughout the file.
Identify the partnership using the Corporate/Partnership Identification Record.
Obtain:
Partnership Agreement, or
Partnership Registration Certificate
Identify the partners with 25%+ control — verify their individual ID.
Treat partnership funds as third-party funds unless funds come from a partner personally.
ROFR required for any funds received.
Apply enhanced measures if the partnership operates in a high-risk sector or jurisdiction.
Escalate discrepancies in authority or partnership documentation.
ID the receiver using the Individual Identification Record.
Obtain proof of appointment: court order naming them as receiver.
Verify authority to dispose of the property (usually outlined in the order).
Client = the entity under receivership, not the receiver personally.
ROFR required if receiver transfers deposit funds to you.
Document reasonable measures if information on corporate ownership is unclear.
Monitor for unusual instructions between lender, receiver, and borrower.
ID the Public Trustee representative acting on the file.
Obtain appointment documentation or written confirmation.
No Beneficial Ownership verification is required.
ROFR is typically not required if all funds move lawyer-to-lawyer, but complete ROFR if funds come through the brokerage.
Apply ongoing monitoring due to complexity of estate/missing owner cases.
Escalate uncertainty in authority immediately.
Identify the client using the Individual Identification Record (passport allowed).
Ensure sanctions screening is completed (country-based risk).
Higher risk client: apply enhanced measures if from certain jurisdictions or ministerial directives.
Confirm Canadian bank account for deposits/refunds.
ROFR required for any funds received in Canada.
Document any difficulties verifying foreign ID (Reasonable Measures).
Escalate immediately if a non-resident refuses to provide full ID or proof of funds.
Watch for attempts to avoid Canadian funds trails.
If your buyer is your client, and the builder is treated as a customer, you:
Do not identify the builder under FINTRAC unless:
The builder provides funds to you (deposit), or
You represent the builder in a transaction.
ID your buyer normally.
If the builder issues credits, deposits, or reimbursements → treat as third-party funds and complete ROFR.
Document any unusual payment instructions between builder and buyer.
Always identify the third party providing funds unless exempt (financial entity, public body).
Complete third-party section on the ROFR in Really Trusted.
Document the relationship between buyer and third party (Reasonable Measures).
Watch for red flags:
Funds from overseas
Deposits inconsistent with buyer’s profile
Reluctance to explain the source of funds
Escalate immediately if funds cannot be traced to a legitimate financial account.
Identify your actual client only (seller or buyer).
You do not identify the tenant unless the tenant provides funds or becomes a party to the agreement.
Watch for:
Rent-to-own structures
Under-the-table rent adjustments
Cash payments
ROFR required only if tenants provide funds.
Document any unusual involvement by tenants (e.g., directing terms of sale).