FINAL MILE DELIVERY

Step 1

Click +Order to begin entering an order

Step 2

Enter the Shipper Name (Account Name) to be used for the order.

Step 3

Enter details in the required fields then click Next

Order Information

PO Number: Enter in a Purchase Order number that will be used to order and ship the item/s. You may enter multiple PO number of the customer separated by comma

Sales Order (optional): Acknowledgement number from the vendor that can be used when picking up the order

Freight Tracking (optional): carrier’s BOL number or UPS/FedEx Tracking number

Customer Information & Delivery Address

Please enter all of the final mile information. Obtain (2) contact numbers if possible and email address as this will help in the scheduling process.

First Name

Last Name

Street Address

Apt, suite, unit, building, floor etc

Zip

Email

Mobile Number

Home/Office Number

Line Item

Qty: number of piece/s per SKU. This is the number of duplicate line items. If the order has 8 chairs with the same SKU and they come 2 per box, you would need to enter the quantity of 8. This allows for 1 label per item once opened for the client.

SKU/Item ID: Please use the manufacturer’s SKU as it will appear on the BOL and the item. This will help ensure accuracy when receiving. Also, if you use this SKU again as you enter it, it will auto-populate the information for you.

Name: Item’s description name. Please enter the description or name of the item and be as specific as possible. This will aid in making certain that the items are correct when receiving.

Weight: Weight of each line item in lbs

Value: Retail value of each item

Vendor Name: Vendor/manufacturer of the item.

Choose:

Pick Up + Last Mile: vendor pick up and delivery to the customer. Please send labels and BOLs generated from Grasshopper to the Vendor. This will ensure accuracy and overall positive experience. Grasshopper will track all movements on the items if they are labeled with Grasshopper shipping labels.

Last-mile only: delivery to the customer, you will need to arrange the delivery of your order to the last-mile terminal

+Add line item: for additional item/s in the order

Step 4

Verify all information is accurate - Order Summary, Customer Information, Content and Service Level then click Book Order!

Accessorials (optional): the order is insured up to a certain amount but you still have the option to Increase Coverage

Pre-Inspection: “Inspect Upon Arrival” means we will inspect items when they first arrive at our terminal. This option should be used for particularly fragile, sensitive merchandise or special orders. This is an extra cost, each item is charged separately.

Step 5

After booking the order, Payment Tab will display. It is recommended that the order is paid at this time. If items arrive without payment, it will delay the scheduling process.

Should you wish not to pay yet, you may skip by clicking X

Order Confirmation page will display with Order ID generated by Grasshopper.

Take the time to review the order. Please use the BOLs and labels from Grasshopper and secure payment.

Ensure that order entry is performed before the item/s is/are shipped.

If an item does reach the warehouse without an order entered, it could be refused.

Step 1

Option 1 - Click Freight then + Create Manifest

Option 2 - From Freight section, click the dropdown arrow next to the + Create Manifest and select Create Inbound Manifest

Step 2

Update the following then click Save

• Manifest Details - Name (Manifest Name) and Direction (Inbound) 

• Route Details - Destination Region and Arrival Date 

You also have an option to enter the Staging Location and Truck/Trailer No.

This is a confirmation that the Inbound Manifest has been successfully created. You can click on "Open Manifest" to view or access the Inbound Freight Manifest you created.

Add an Individual Order

Step 1

After opening the order ticket, click the gear icon and select Add to Freight Manifest

Step 2

Choose the line item(s) that need to be added to the Inbound Freight Manifest then click Next 

Step 3

You can filter by Region, Direction, Status and Date. Select the Manifest to which you wish to add the item(s) / order then click Add 

Confirmation that the item(s) has been added in a Manifest

Add Multiple Orders 

Step 1

In the Orders Section, utilize the filter option to search for the orders. 

Select the orders that need to be added to the manifest, right-click and then choose Add to Freight

Step 2

You can filter by Region, Direction, Status and Date. Select the Manifest to which you wish to add the orders then click Add 

This is a confirmation that orders were added to the Inbound Manifest successfully. 

Step 1

Choose Freight

Step 2

Select the Inbound Manifest that you wish to receive / unload. Make sure that Inbound tab is selected.

Step 3

Click Take Action

Step 4

Then select Unload

Step 5

Begin by scanning the location. The screen will display the number of pieces you need to unload or scan.

After that, scan all the labels until you receive the message "Unload Complete."

If an item is missing, click the items list box in the top right corner. This will display a list of all items that still need to be scanned.

Here’s what the screen will look like when there are items that haven’t been unloaded. Items that haven’t been scanned will have an “X” next to them. You can toggle the view to show only the items that haven’t been scanned, or display all items, depending on your preference.

Step 1

Open the Warehouse Mobile App and tap on the QR / Search Button

Step 2

Scan the label of the item

Step 3

Tap on Take Action then select Relocate

Step 4

Scan the new location and the label of the item.

Confirmation that the item has been successfully relocated

Option 1 - Individual Manifest

Step 1

You can choose between a Table View or a Calendar View, then click + Create Manifest for an individual manifest

Step 2

Update the following then click Save

• Manifest Details - Name (Manifest Name)

• Route Details - Origin Region, Sub Regions (optional), Departure Date and Starting & Ending Point (if necessary)

• Caps - Max Pieces, Max Stops and Max Cube

You also have an option to enter the Suggested Staging Location and Truck/Trailer No., Deluxer and Picker

This is a confirmation that the Last Mile Manifest has been successfully created. You can click on "Open Manifest" to view or access the Last Mile Manifest you created.

Option 2 - Multiple Manifest Creation

Step 1

On a Calendar view, click the drop-down arrow and select Multi Create

Step 2

Update the following:

• Name (Manifest Name)

• Origin Region

• Sub Regions, 

• Max Pieces

• Max Stops

• Max Cube

Note: If you intend to schedule multiple trucks in a day, you will need to adjust the Max Pieces, Max Stops, and Max Cube. For example, if 1 truck is assigned 10 stops, 45 pieces, and 1300 cube, and you wish to schedule 3 trucks, simply multiply the number of stops, pieces, and cubes by the number of trucks.

You can split the truck per day once it is full and you are ready to route.

If a box is available, it indicates that a route can be opened on the specified date. Please select the box that grants access to resources.

Step 3

Click "Ok" to confirm that you want to create the manifests.

This is a confirmation that the multiple Last Mile Manifests have been successfully created. You can click "Open Manifest" to view or access the Last Mile Manifests you created.

Step 1

Enter the Purchase Order Number or Grasshopper Order ID, then click to open.You can search using either the Global Search Box or by navigating to the Orders Section.

Step 2

Click on the calendar icon beneath Scheduled Date.

If the consignee has provided specific receiving hour restrictions, you can enter those in the Receiving Hours section (optional, only if specified by the consignee).

Step 3

Select an available route (in yellow) and open the dropdown list to choose the route (if multiple routes are open in the same area or sub-region for that day, you can select from the options provided. 

Check the box for Confirmed with Customer and enter the name of the person who confirmed the schedule.

If the Delivery Questionnaire is activated, complete it to add the order to the route. You may also add any relevant notes (optional) and then click Schedule.

Confirmation that Home Delivery has been successfully scheduled

Step 1

Click on Last mile and select either table or calendar view.

Step 2

Navigate to the desired date and click Apply. Next, select the manifest you want to route and click to open it.

You can also search for the Last Mile Manifest by entering the Manifest ID or Name in either the Global Search box or the Last Mile Manifests section.

Step 3

Once the Last Mile Manifest is open, go to the Route tab. 

Click the dropdown list and choose either Auto or Short Distance, based on your preference, then click the Route icon to start building the route.

Confirmation that the route has been built.

Step 4

After completing the routing, click on Calculate Time Frame.

Adjust the Truck Departure Time, First Delivery Hour and Delivery Window (Time Frame), then click Calculate.

Updated Time Frame.

Step 5

Click on the Broadcast Time Frame and select all 3 modes (Email, Text and Call) to send out the delivery window. Click Send Time Frames

Confirmation that the Delivery Time Frames have been successfully broadcasted. This can be found in the Tracking tab.

Step 6

Then assign the Contractor and Driver from the drop-down list then Save

Step 1

Choose Home Delivery

Step 2

Select a Home Delivery Manifest

Step 3

Click Take Action then choose Pick

Step 4

Scan the items followed by the location of where you are taking / staging the item.

If an item has been missed or hasn’t been picked yet, click the items list box in the top right corner. This will display all items that still need to be picked.

Here’s what the screen will look like when there are items that haven’t been picked. Items that haven’t been picked will have an “X” next to them. You can toggle the view to show only the items that haven’t been picked, or display all items, depending on your preference.

Step 1

Choose Home Delivery

Step 2

Select a Home Delivery Manifest

Step 3

Tap Take Action then choose Verify

Step 4

Scan all items that were picked until the app displays Verify Complete.

If an item has been missed or hasn’t been verified yet, click the items list box in the top right corner. This will display all items that still need to be verified.

Here’s what the screen will look like when there are items that haven’t been verified. Items that haven’t been verified will have an “X” next to them. You can toggle the view to show only the items that haven’t been verified, or display all items, depending on your preference.

Step 1

Tap Start Verification

Step 2

Scan labels until the app displays Verify Complete.

After the driver has accepted the route, the status for all stops will update to "Out for Delivery."

If an item has been missed or hasn’t been verified yet, click the items list box in the top right corner. This will display all items that still need to be verified.

Here’s what the screen will look like when there are items that haven’t been verified. Items that haven’t been verified will have an “X” next to them. 

Step 1

Choose the stop or order to be completed

Step 2

Tap on Take Action

Step 3

Tap on Pre-Call to make a call to the consignee

Step 4

Tap Arrived on site

Step 5

Choose Customer Available then tap on Complete

Step 6

Toggle Accept All and click the camera icon to capture photos.

Take at least 8 photos then tap Done and proceed by clicking Next.

Step 7

Handover the phone to the customer to fill out the information (and not the driver).

Step 8

Tap Verify Summary and the customer will enter their details.

Step 9

After verification, the customer will sign on the Mobile App and tap on Finish

Confirmation that the delivery has been completed