MFA Support

Authenticator App Support

If your MFA has been Reset:

Enrollment must be done from your work/school computer connected to the school network. Have your phone handy and connected to your data source or WIFI before you begin.

Click for step by step instructions
for iPhone or Android

Before You Change Your
Phone or Number

Getting a new phone is a happy occasion but it will be necessary to have your MFA reset. Send an email to mfareset@gm.sbac.edu. You must copy your EA or sitetech on the request as they must confirm your identity.

To re-enroll follow the steps-->here

For more information about using MFA, we recommend the Microsoft support site. There you will find sections that apply to you for the best results for your specific situation.

Choose only the official Microsoft Authenticator App

Example from iPhone

Example from Android

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MFA Support

Authenticator App Support

Before You Change Your Phone or Number

Before You Change Your
Phone or Number