In the 2022 SMSI Platform Scorecard, Twitter earned a score of 45. Twitter was one of only two companies evaluated with an existing policy against targeted deadnaming and misgendering. Like the other companies evaluated in this year’s index, Twitter also has a policy protecting LGBTQ users from attacks or threats based on their sexual orientation and gender identity. The company also discloses that it prohibits targeted advertising based on sensitive categories, including sexual orientation and gender idenity. Twitter also prohibits advertising content that could be harmful and/or discriminatory to LGBTQ individuals including “content that promotes claims or services attempting to change a person’s sexual orientation, gender identity or gender expression. ”The company also makes a public commitment to diversifying its workforce, and publishes data on its LGBTQ workforce that is based on voluntarily self-disclosed data.
However, the company falls short of providing adequate transparency in other key areas. The company does not disclose a feature that gives users an option to add their gender pronouns to their profiles. The company also does not disclose options for users to control the company’s collection of information related to their sexual orientation and gender identity.
Twitter also does not disclose any options for users to control the company’s collection and attempts to infer user information related to their sexual orientation and gender identity. Further, recommendation of content based on users’ disclosed or inferred sexual orientation or gender identity is not off by default. The company also does not disclose any information on whether it requires content moderators to participate in trainings that educate them on the needs of LGBTQ people and other vulnerable users.
While the company discloses that it engages with organizations and groups that advocate on behalf of the LGBTQ community, it does not disclose that it has an LGBTQ policy lead or that it has a formal training in place to educate all employees on the needs of LGBTQ users.