SmartSubs Privacy Policy
Please read the Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it. Please pay particular attention to the sections entitled “International Transfer” and “Your Rights.”
Who we are
For the purpose of applicable data protection legislation, the data controller of your information is SmartSubs 399 Market St. Philadelphia PA 19106, USA. Our data protection officer may be contacted by emailing support@smartsubs.app
Why do we need your personal data?
We need certain personal data in order to deliver the Services to you.
Your consent
By registering with us or submitting personal data through our Services, you expressly consent to the collection, use and disclosure of your personal data in accordance with this Privacy Policy. We will process your personal data in accordance with applicable data protection and privacy laws. When you register with us, you are required to consent to our Privacy Policy. This consent provides us with a legal basis under applicable law to process your personal data. You maintain the right to withdraw such consent at any time.
What kinds of information do we collect?
Information you provide us
Information about how you use the site
Information about your device or network
Payment Information
Information you provide us
For an individual user, the minimum amount of information we collect is your email address, and a password. If you register as a team owner, we also collect team name, sport type, and contact information of the members of your team. This information about your team will be associated with your information.
We may receive your information from third parties that provide services for us in connection with the Sites and Services, and SmartSubs may connect this information to your information that we already have.
Beyond the minimum information required to use the Services, we store data that you provide us for the Services. Examples include:
Your contact information (e.g., email, name, etc.)
Sports specific information (e.g., position, sports statistics, etc.)
Schedule information (e.g., your upcoming events)
Location information (e.g., locations of your individual events)
Device and software information (e.g., the type of mobile device and associated hardware and software information, etc.)
Like many online services, we use cookies to collect information. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience of our Services.
We use two broad categories of cookies: (1) first party cookies, served directly by us to your mobile device, which are used only by us to recognize your mobile device when it revisits our Services; and (2) third party cookies, which are served by service providers on our Services, and can be used by such service providers to recognize your computer or mobile device when it visits other websites.
Our Service uses the following types of cookies for the purposes set out below:
Type of cookie
Purpose
Essential Cookies
These cookies are essential to provide you with our Services and to enable you to use some of the features. For example, they help the content of the pages you request load quickly. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.
Functionality Cookies
These cookies allow our Services to remember choices you make when you use our Services, such as remembering your language preferences, remembering your login details and remembering the changes you make to other parts of our Services which you can customize. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit our Services.
Analytics and Performance Cookies
These cookies are used to collect information about traffic to our Services and how users use our Services. The information gathered does not identify any individual visitor. The information is aggregated and anonymous. It includes the number of visitors to our Services, the websites that referred them to our Services, the pages they visited on our Services, what time of day they visited our Services, whether they have visited our Services before, and other similar information. We use this information to help operate our Services more efficiently, to gather broad demographic information and to monitor the level of activity on our Services.
You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility). Many browsers are set to accept cookies until you change your settings. If you do not accept our cookies, you may experience some inconvenience in your use of our Services. For example, we may not be able to recognize your computer or mobile device and you may need to log in every time you visit our Services.
Information about how you use the app
We track how users use our App and Services including what pages they visit and what actions they take.
Information about your device or network
We track what types of devices you use to access our Sites and Services. We collect device attributes like operating system, screen size, browser, etc.
We also track what networks you come from including your mobile operator, ISP, and location.
For security purposes we also track device specific information such as your IP address and device specific identifiers such as IDFA.
Payment information
If you choose to purchase any of our paid services, you will need to pay using a payment card (e.g., credit or debit card). We use third party payment card processing companies to process payments in connection with the App and Services. These third parties have committed to SmartSubs to process your payment card information in a secure, PCI compliant manner. Your payment card information is processed and retained by these third parties and will not be passed on to SmartSubs; SmartSubs does not store your payment card information.
If you are a team manager or league commissioner, you also may use SmartSubs to collect funds from other users. We may deduct a service fee from these fund transfers, but we will always spell out any applicable fees at the time of the transaction. In addition, we will not use payment information you have provided for fund transfers to charge you for other services. The fund transfers do not flow through SmartSubs and are accomplished using PayPal or another third-party payment system, which is subject to separate terms with that third party (please review the section of this policy entitled “How We Share Your Information” below for more information).
Information from third parties
We receive data from third parties that are associated with SmartSubs. These third parties provide us with data that you are using their service. In addition these third parties may provide us with information about services you may be interested in. For example, they may provide us with what sport you are associated with or what type of coaching you do.
How we use the information
Provide, measure and improve services for you
Communicate with you
Show and measure ads
Manage the security of our App and Services
Provide, measure and improve services for you
Our primary use of your information is to deliver our App and Services for you to use.
We also use your information to measure and improve our Services. We look at this data in anonymous and aggregate form to determine things like how many users in total are using a given feature.
We also access information from third parties that provide analytical data. Our primary analytical service is Google Analytics. We use that information to improve the effectiveness of SmartSubs and make the service easier to use. We analyze the data in the aggregate, rolling up the data across many users to better understand how SmartSubs is being used at a macro level. You can access Google’s privacy policy at the following link: http://www.google.com/intl/en/policies/privacy/. You can opt out of Google Analytics here: http://tools.google.com/dlpage/gaoptout?hl=en.
During the process of developing, troubleshooting and administering the Site and Services, it may be necessary to look at pieces of your information to improve the Services and user experience, offer you additional information, opportunities and functionality, respond to requests that you make, resolve a problem or dispute, investigate potential security issues, or verify your compliance with our terms of use. Also, when you write us to request support, our customer support representatives may look at your information in order to assist you. We may also access and use your information to compare information for accuracy and verify it with third parties or to comply with applicable law or legal process.
Third parties (such as (i) the team owners or managers of each team/group or (ii) the league owners, commissioners, or team or club managers in each club or league) can upload your information to the Services and share pieces of your your information and other information with other team or club/league members through team and club/league settings or with the public under the Public Access settings. It is up to you as to whether you share this optional information -- none of it is required, but you may need to work with your team owner or manager or club/league owner/commissioner/manager to limit any information sharing or to remove or update any information submitted on your behalf. We may also share your information with a team owner or manager, or if you have signed up to a team that participates in our clubs or leagues products, a club/league owner, commissioner or manager, or their designated contacts, in each case as shown on our records, if we believe you or another user that has interacted with you through our services may have violated our terms of use as we consider necessary to help address the situation. The team owner is defined as the person who is listed in SmartSubs as the billing contact for the team. The club/league owner is the person who executed the contract with SmartSubs to purchase our club/league products.
Communicate with you
We use your information to send you marketing communications, communicate with you about our Sites and Services and let you know about our policies and terms. We also use your information to respond to you when you contact us.
Show and measure ads
We use the information we have to improve our advertising and measurement systems so we can show you relevant ads on and off our Services and measure the effectiveness and reach of ads and services.
Manage the security of our Sites and Services
We monitor the data to ensure that users are complying with our terms of service and to investigate suspicious behavior on our Sites and Services.
How is my information shared?
Data you share through the Sites and Services
Vendors and service providers
Third Party Apps and Sites
Data sharing and advertising
Third Party Sites
New owner
Legal compliance
Data you share through the Sites and Services
The Sites and Services offer a number of ways to share content with members of your team, your sports organization or even publicly. You make the determination what data you want to share and how you want to share it. For example, as a player or parent you can decide what data to enter on the roster and in some cases you can enter that data but make it private. Team owners can enable the ability for the team to share certain information to social media sites and sports organization owners can determine if they want a website that is publicly accessible. In all cases the data shared is driven by the users.
Vendors and service providers
SmartSubs employs various third parties to run its service, as further described below. These third parties operate components of the SmartSubs architecture. SmartSubs relies on these third parties to maintain the safety and security of your information.
We may share your information with third-party service providers to: provide you with the Sites and Services that we offer you; to conduct quality assurance testing; to facilitate creation of accounts; to provide technical support; and/or to provide other services to SmartSubs or to you.
Third party apps and sites
SmartSubs works with various third parties to bring you additional goods and services through our Sites and Services (e.g., league scheduling solutions, game and team statistics solutions, marketplace solutions such as apparel sales). We may share your information and transaction data (excluding payment card numbers) with such third parties if you, your team manager or your league/club commissioner has indicated interest in such third parties’ goods or services. Such third parties may also collect your information from you if you decide to interact with them. If we redirect you to a third-party site, we may send you to a URL on the third-party site which indicates some category data about you. For example, if you are on an adult baseball team, and you click on a third-party site link, we may send you to the page for adult baseball teams on that site. We do not pass personal information to such third-party sites without your permission. However, that third party may add that category data (e.g., the fact that you are involved with an adult baseball team) to the data it stores about you. Please review that third party’s privacy policy to understand how it uses such data.
Information shared with or collected by such third parties is subject to their privacy policy. We do not control the privacy policies of these third parties and we encourage you to review their privacy policies.
Advertising
We use third parties to help measure our content and advertising effectiveness and to serve more relevant ads on our behalf and on behalf of other third parties. These ads are in some cases targeted to you based on your information collected across various channels including, offline and online, and are shown on our website and on third-party websites. We may share some anonymous information (for example, your role as a coach or participant in the group with which you are involved or the sports or activities with which you are involved), as well as anonymous, aggregated demographic information. Our partners may also place or recognize a cookie on your computer, device, or directly in our emails/communications, and we may share personal information with them if you have submitted such information to us, such as your name, postal address, email address, or device identifiers. Third parties may collect hashed information through a variety of technologies (including cookies, web beacons, and device identifiers) on our websites, our apps, or emails we send you. While this information is anonymous, our partners may collect information directly from you through linking the hashed or obfuscated personal information we share with them to the cookie stored on your browser or device, and they may collect information such as your IP address, browser or operating system type and version, and demographic or inferred-interest information. Third parties may be able to add such information to the information it already stores about you, such as using this information to recognize you across different channels and platforms, including but not limited to, computers, mobile devices, and Smart TVs, over time for their own use such as advertising, analytics, attribution, and reporting purposes. SmartSubs may share your email address with such third parties, solely in a hashed form that does not, in itself, identify you. Third parties may send personalized marketing emails to you based on the fact that you visited a particular website. Please review that third party’s privacy policy to understand how it uses such data. To opt-out of the use of your mobile device ID for targeted advertising, please see http://www.aboutads.info/appchoices. To learn more about internet-based advertising in general and to opt-out of these data provider cookies, please visit http://www.aboutads.info/choices, http://www.networkadvertising.org/choices, or the specific third-party opt-out page described below:
Salesforce opt out link: https://www.salesforce.com/products/marketing-cloud/sfmc/salesforce-dmp-consumer-choice/
Live Ramp opt out link: https://liveramp.com/opt_out/
ALC opt out link: http://optoutpreference.org/
Neustar opt out link: https://www.home.neustar/privacy/opt-out/
Comscore opt out link: https://www.aboutads.info/choices/
Advertisers (including ad serving companies) may assume that people who interact with, view, or click on targeted ads meet the targeting criteria (for example, men ages 25-38 from a particular geographic area with an interest in sports). By interacting with or viewing an ad you are consenting to the possibility that the advertiser will assume that you meet the targeting criteria used to display the ad.
We also access your information from third parties to improve the SmartSubs Sites and Services. For example, we access information about your location, determined from your IP address or mobile device location information, to personalize your experience. We may use this information to provide you with weather or other information that pertains to your location.
New owner
We may share some or all of your information in connection with or during negotiation of any merger, financing, acquisition or dissolution transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, your information may also be transferred as a business asset. If another company acquires our shares, business, or assets, that company will possess your information collected by us and will assume the rights and obligations regarding your information as described in this Privacy Policy. Although we currently do not have a parent company, any subsidiaries, joint ventures, or other companies under common control with us (collectively, “Affiliates”), we may in the future. You hereby agree that we may share some or all of your information with these Affiliates. We will require our Affiliates to comply with this Privacy Policy.
Legal compliance
Regardless of any choices you make regarding your information, we may disclose your information (a) in connection with any legal investigation; (b) to comply with relevant laws or to respond to subpoenas, warrants or other legal process served on us; (c) to protect or defend the rights or property of SmartSubs or users of the Site and Services; and/or (d) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy, or our Terms of Service. In these cases, we provide only the data requested to be legally compliant.
Managing and deleting your information
Managing, deleting and accessing your information
Questions about your information
Managing your information
If you are a registered user, you may review, update, correct or delete your information by logging into your SmartSubs app. If you are unclear about how to do this or have concerns, contact us at support@smartsubs.app.
If you wish to exercise any of these rights, please contact us using the details below. In your request, please make clear: (i) what personal data is concerned; and (ii) which of the rights you would like to enforce. For your protection, we may only implement requests with respect to the personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and in any event, within one month of your request. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion.
Opt-out. You may contact us anytime to opt-out of: (i) direct marketing communications; (ii) automated decision-making and/or profiling; (iii) our collection of sensitive personal data; (iv) any new processing of your personal data that we may carry out beyond the original purpose; or (v) the transfer of your personal data outside the EEA. Please note that your use of some of the Services may be ineffective upon opt-out. Despite your indicated email preferences, we may send you service-related communications, including notices of any updates to our Terms of Use or Privacy Policy.
Access. You may access the information we hold about you at any time via your account, where applicable, or by contacting us directly through our support team at support@smartsubs.app
Amend. You can also contact us to update or correct any inaccuracies in your information.
Move. Your personal data is portable – i.e. you to have the flexibility to move your information to other service providers as you wish.
Erase and forget. In certain situations, for example when the information we hold about you is no longer relevant or is incorrect, you can request that we erase your information, by contacting our support team at support@smartsubs.app. We retain the right to retain your information for up to 60 days after we process your deletion request.
Photos, team schedules and other information may be maintained by the team or group managers. If you have concerns about that information, contact your team or group manager or drop us a line at support@smartsubs.app.
We may communicate with you at various times, with administrative emails or phone calls, about transactions and service announcements, customer service responses and promotional emails like special offers, newsletters and updates. You can choose to stop receiving promotional emails at any time simply by changing your preferences, unsubscribing through the applicable Sites and Services, or using an email's unsubscribe function. You may not opt out of receiving administrative messages or customer service responses, unless you delete your SmartSubs account. If you have agreed to receive marketing communications through interactions with our partners, you must change your communication preferences with them directly.
If you choose to invite others to use SmartSubs, we ask you for your friend's email and possibly their name. We will automatically send your friend a copy of the email. SmartSubs or our service providers store this information for the sole purpose of sending this one-time email.
Questions about your information
If you have any questions about this Privacy Policy, just send an email to our Chief Privacy Officer at support@smartsubs.app.