Welcombe Community Shop

Click here to order online - The latest phone order form is at the bottom of this page

Information for customers during the Coronavirus epidemic

Due to the corona virus outbreak Welcombe Community Shop has adopted a close door policy to reduce the risk of infection to Volunteers and Customers.

Groceries can be ordered over the phone on 01288 331 763, your order will be placed in a sanitised crate in the shop porch for you to collect between the hours of 10 am & 12noon (orders not collected will be removed and stored in the shop). Please bring bags to transfer groceries into. This service will be available to local residents of Welcombe, Southole, Bursdon Moor and Meddon.

To reduce the risk, no cash payments only BACS payments to the shop account will be accepted.

A stock list is and ordering information is available below. Unfortunately not all products will be available however every effort will be made to fore fill your requirements. Please do not order more than 3 of any one item.

Moving forward we will be offering a delivery service in conjunction with the Crisis Emergency Response Team (CERT) on Monday, Wednesday and Friday for people who are self isolating. This service will be available from Wednesday 25th March.

A full online ordering system is in development and further information will be published here when it is available.

We are here to help and work with you to ensure our community spirit thrives in these difficult times.

Please note that the following services are not currently available:

  • Post Office

  • Red Dog Bakery orders

Newspapers will be collected and left in the porch on Saturday 28th March. The service will then be suspended until further notice.

Shop Service Times

Shop Coronavirus Service Times

Services

Current ordering systems are shown below this section. The following information and services are expected to be rolled out on the following dates:

  • Available now: Phone ordering (10-11am Mon-Sat) for collection.

  • Published Wednesday 25th March: Available product list to aid customers with telephone ordering.

  • From Wednesday 25th March, then every Mon, Wed, Fri - option to have telephone orders delivered.

  • By Monday 30th March, online ordering system available for collection and delivery orders.

Ordering Information

Please note that this service is for known residents only as the shop will take payment by BACS after the groceries are collected or delivered. Prompt payment is requested otherwise there may be a delay in future orders. All orders taken are for collection or delivery from next day or after.

To support the shop and make the ordering as quick as possible, please use the online order system here:

Click here to use the online ordering system

Using the online system will ease pressure on shop staff and make it easier on those without an internet connection to place orders.

If you need to use the phone ordering system, please use the form below as reference. Please call 01288 331 763 between 10am and 11am Monday to Saturday to order groceries for collection (Mon-Sat) or delivery (Mon, Wed & Fri). Make sure you check the form below each time you wish to order as it will be updated with the latest ranges.

When you phone, the shop volunteer will ask you:

  • Your name

  • Your address and telephone number (email is optional)

  • The day and time you wish to collect your order

  • Delivery is available on a Monday, Wednesday and Friday. This will be in the afternoon.

  • The items you wish to order

Every effort will be made to fulfil your order, however there may be some items that are currently out of stock. When you phone please let the shop volunteer know if you will accept substitutions.

If you are struggling to view the form below, please click the black box with the arrow to the top right of the form.

Shop WebOrder - 30-03-20.pdf