REDRESSAL OF GRIEVANCE
(ONLY FOR BHARATAGE INNOVATIONS PRIVATE LIMITED - INVESTMENT ADVISERS)
REDRESSAL OF GRIEVANCE
(ONLY FOR BHARATAGE INNOVATIONS PRIVATE LIMITED - INVESTMENT ADVISERS)
At "Bharatage Innovations Private Limited - Investmend Advisers", we place the utmost importance on addressing customer concerns and take every grievance seriously.
If you are not satisfied with our services and would like to lodge a complaint, we would request you to first talk to our representative / consultant from the Investment Advisers Department who is your point of contact. You can discuss with him / her, and be rest assured that your complaint will be resolved on best efforts within 15 working days.
2. You can email or talk to the representative / consultant via telephone. The contact details are
Email: contact@genwise.club
Phone: +91-9319192260
Timings: Mon to Sat, 10 AM to 7 PM
3. You may also write a letter with your complaint and post it at the below mentioned address: Bharatage Innovations Private Limited, 20, Okhla Phase III, Okhla Industrial Estate, New Delhi, National Capital Territory of Delhi, 110020
4. We will try to resolve your complaint within 15 working days. The first step is for us to be clear about the nature of your complaint, and to identify what we can do to resolve the issue. When we have finished our investigations into your complaint, we will get in touch to provide you with a full response to your complaint.
5. If you are not still not satisfied with the response or the handling of your complaint by our representative / consultant, you can approach and write an email to Mr. Nehul Malhotra, Principal Officer and Director of the Company, at nehul@genwise.club with complete details. Mr. Nehul Malhotra will get in touch with you at the earliest and try to resolve your complaint as soon as possible.
6. If your complaint is not resolved within a period of one month, you may lodge your complaint to the regulator - The Securities and Exchange Board of India (SEBI) at http://scores.sebi.gov.in/ or you may also write to any of the offices of SEBI.
‘SCORES’ is a centralized web-based complaints redressal system launched by SEBI.
Nodal SEBI office:
NBCC Complex, Office Tower-1, 8th Floor, Plate B, East Kidwai Nagar, New Delhi – 110023
SEBI Head Office:
Plot No. C4-A, ‘G’ Block Bandra-Kurla Complex, Bandra (East),
Mumbai-400051, Maharashtra
7. If your complaint is not resolved on SCORES portal, you can start the dispute resolution process through the ODR Portal. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. The link for the platform is https://smartodr.in/login.