FAQs

Click each question to expand

Canvas

How do we get our student roster, teacher information, etc into Canvas?

Please contact gennetvirtual@geneseeisd.org for specific information as it depends on your SIS. We will work with you in extracting the needed information from your SIS and upload into Canvas.

Does Canvas sync with my Student Information System (SIS)?

We are currently doing manual imports from the SIS to Canvas. Once district scheduling is more settled (in the next few weeks), we will begin nightly imports of SIS to Canvas (students, teachers, courses, rosters, etc.). We have not yet integrated Canvas to send data back to a SIS. We will be looking at that later this fall.

How do I use the Dashboard as an instructor?

The Dashboard is the first thing you will see when you log into Canvas. The Dashboard helps you see what is happening in all your current courses. You can return to your User Dashboard at any time by clicking the Dashboard link in Global Navigation. To learn more about how you can quickly access courses you need, please visit this Canvas support article or watch this brief screencast showing this in action.

How do I add an image to a course card in the Dashboard?

If your institution allows, you can upload an image to display behind the course card in the Canvas Dashboard. To learn more, please visit this Canvas Support article.

How do I hide courses?

Canvas courses have three essential states: unpublished, published, and concluded. While a course is unpublished, students cannot access or participate in the course. To learn more, please visit this Canvas Support article.

How do I remove course content?

Recommended - You can remove modules and module items by clicking on the item options (three vertical dots) and select remove or delete. For more information, please visit the Canvas Support article.

CAUTION - If you have permission as an instructor, you can reset course content with your course settings in Canvas. However, resetting course content permanently removes all content and it cannot be recovered. For more information, please visit the Canvas Support article.

How do I add users to a course?

A: You may have already added user enrollments to your course. However, you can invite users to join your course at any time if the Add People button is available in the People page. To learn more, please visit this Canvas Support article.

How do I create a sandbox Canvas course?

In Canvas, you can create a sandbox course to play and explore. To see this in action, please watch this screencast. Once you create a course, you will also need to enroll in the course.

How do I export a Canvas course?

You can export a Canvas course to give to someone in another Canvas account, to upload to another institution's account at a later date, or to create a copy as a backup on your local computer. To learn more, please visit this Canvas Support article.

What are External Apps (LTI Tools)?

External Apps (LTI Tools) add functionality to a Canvas course. For example, an instructor may want to include a study aid (flashcards, mini-quizzes, etc.) to help students better understand the concepts being taught.. To learn more, please visit this Canvas Support article.

If you have a specific LTI integration - please send us an email or post it to the GenNET Virtual Community.

Is there a mobile app for GenNET Virtual Canvas?

At this time, we do not have our instance of Canvas connected to a mobile app for iOS or Android. Our recommendation is to use a mobile device with the latest operating system and latest browser version to access Canvas (https://canvas.gennet.us/).

What are the browser and computer requirements for Canvas?

For best performance, Canvas should be used on the current or first previous major release of Chrome, Firefox, Edge, or Safari. Because it's built using web standards, Canvas runs on Windows, Mac, Linux, iOS, Android, or any other device with a modern web browser. To learn more, please visit this Canvas Support article. Looking for Accelerate technology requirements - check here.

How do I copy content from another Canvas course using the Course Import tool?

You can copy course content such as assignments, modules, pages, and discussions from previous Canvas courses into existing courses. You only have access to copy content from courses from current or previous courses in which you are an enrolled user. To learn more, please visit this Canvas Support article. To see this in action, please watch this, screencast.

How do I force a Google assignment to make a copy for each student?

Follow these videos when trying to force an assignment in Google to make a copy: adding an External URL or adding an Assignment

Is there a Google Assignments LTI Integration?

About Google Assignments: Assignments is an add-on application for learning management systems (LMSs) that helps you distribute, analyze, and grade student work with G Suite for Education. Assignments makes Google Docs and Google Drive compatible with your LMS for file submissions. You can use Assignments to save time distributing and grading student work, and analyze student submissions with originality reports to ensure authenticity. For additional details, please visit this Google Support article.

Please review these directions to learn how to link a Canvas assignment to a Google Drive document. If you are not seeing the Google button in the Canvas Assignment Toolbar, please have your local school district Google Admin review these steps.

Why are some of the pages in my course showing lorem ipsum text?

Some pages have Lorem ipsum text to show what the page can look like. Feel free to edit or change the page as needed. You can also unpublish any page you don't want students to see.

Lorem ipsum is placeholder text commonly used in the graphic, print, and publishing industries for previewing layouts and visual mockups. To learn more, please visit: https://loremipsum.io/

How do I cross-list a section in a course as an instructor?

Cross-listing allows you to move section enrollments from individual courses and combine them into one course. This feature is helpful for instructors who teach several sections of the same course and only want to manage course data in one location. To learn more, please visit this Canvas Support article. Currently this feature is turned OFF for teachers.

How do I move or reorder a module item?

You can move or reorder module items after you've added them to a module. You can manually drag and drop the module item, or you can use the Move To option, which is also accessible for keyboard users. To learn more, please visit this Canvas Support article.

How do I use modules to view the progress of students in a course?

Within Modules, you can view the progress of your students and see how they are progressing through the course.

Module progress is determined by the students completing required elements in the module. If you don't set up any requirements, you won't be able to track your students' progress within each module. Required elements may include requiring the students viewing a page, submitting an assignment, or earning a minimum score on an assignment or quiz. To learn more, please visit this Canvas Support article.

How do I view a course as a test student using Student View?

You can view a course the same way that your students view your course through Student View. Enabling Student View creates a Test Student in your course. You can also activate Student View in your Course Settings. To learn more, please visit this Canvas Support article.

How do I get a link to a specific module item in a Canvas course?

There are times when you need to direct someone to a specific module item within Canvas, if you navigate to the item and then copy the URL you can share that via email, announcement, or provide that link for trouble shooting purposes. To see this in action, please watch this screencast.

Why do I get an error when I reply to a message from Canvas?

When a student send a teacher an email through Canvas, the staff member gets a notification email that reads “ You can reply to this message in Canvas by replying directly to this email.” However, when you do that, the message is undeliverable. This is a known issue with Office 365 and is scheduled to be resolved in Fall of 2020. For additional details, please visit this Microsoft Office 365 article.

Recommendation: staff can navigate to Canvas and reply to the message from the Inbox. For more details, please visit this Canvas Support article.

How do I restore a content item that was deleted?

If a user goes to the home page of their course and adds /undelete at the end of the URL it should take them to a Restore Deleted Items page for content items like assignments and discussions. Watch this brief screencast showing this in action.

What do I do if I encounter "An account already exists with that email" when trying to create a new user with CCM?

If you receive an error that the account already exists, you need to enroll them into a course. You cannot see users for your sub-account until they have been enrolled in a course.

How do I manage Course Navigation links?

As an instructor, you can control which links appear in Course Navigation. Canvas includes a set of default Course Navigation links that are shown by default and cannot be renamed. Depending on your course configuration, other links may be available and may be customizable. To learn more, please visit this Canvas Support article. Watch this brief screencast showing this in action.

Recommendation: HIDE/un-publish assignments, quizzes, etc. to help guide the learner using the modules. This will prevent students from jumping ahead to items that you may not have covered yet.

What is Canvas Commons?

Commons is a learning object repository that enables educators to find, import, and share resources. A digital library full of educational content, Commons allows Canvas users to share learning resources with other users as well as import learning resources into a Canvas course. To learn more, please visit this Canvas Support article. Watch this brief screencast showing this in action.

How do I setup a staff member as an observer for a course?

Watch this screencast or follow the directions below:

Go into the course where the student is currently enrolled.

  • Click on "People"

  • Click the "+People" button

  • Put in the email address of the teacher who will be an observer

  • From the Role drop-down menu, select "Observer"

  • Click the "Next" button

  • Click "Add User" button


How do I act as another user in an account?

Acting as a user allows admins to log in as the user without a password. You can take any action as though you are the user, but the audit logs will show that you performed the tasks while acting as that user. To learn more, please visit this Canvas Support article.

Currently this feature is not available for teachers and sub-account admins due to system restrictions.

How do I use SpeedGrader?

SpeedGrader makes it easy to evaluate individual student assignments and group assignments quickly. SpeedGrader displays assignment submissions for active students in your course. To learn more, please visit this Canvas Support article.

What are Announcements?

Announcements allow instructors to communicate with students about course activities and post interesting course-related topics. Announcements are designed to allow instructors to broadcast information out to all members of a course or to all members of sections within a course. To learn more, please visit this Canvas Support article.

IMPORTANT: announcements will only show up after your first post is available to students or scheduled.

What are Groups?

Groups are a small version of a course and used as a collaborative tool where students can work together on group projects and assignments. To learn more, please visit this Canvas Support article.

When Should I Use Groups as an Instructor?

  • Set up student group configurations at the course level for assignments and in-class work, both graded and ungraded.

  • Facilitate semester-long projects so that students can communicate and iterate on documents together.

  • Facilitate faculty professional development and institutional committees or activities.

  • Facilitate student-run study groups within courses or at the account level.

How do I view the course access report for an individual user?

You can view the course access report for an individual user in the People section of your course. The course access report shows a summary of user participation in your course and complements the Total Activity column in the People page. To learn more, please visit this Canvas Support article.

IMPORTANT: currently, when a user clicks on this report, this report is blank and does not show any data. We are aware of this issue and working to find a solution.

How do I copy an assignment or quiz?

Copy to... allows users to copy individual assignments or quizzes to another course. Watch this brief screencast showing this in action.

How do I copy a module?

Using the copy to feature, teachers can create a copy of an entire module. This can be very helpful when using a template. Watch this brief screencast showing this in action.

Why does a Canvas assignment not have a submit button?

Canvas assignments have a few submission options: No Submission, Online, On Paper and External. If students report to you that an assignment does NOT have a submit option, please make sure you verify the assignment settings to ensure that at Submission Type is selected. To learn more, please visit this Canvas Support article. Watch this brief screencast showing this in action.

How do I submit items to Canvas using a Chromebook?

There are a handful of strategies for submitting work to Canvas from a Chromebook. Below are a few strategies using the device features like screenshot and camera.

  • How to submit an assignment using the Chromebook camera tutorial

  • How to submit an assignment using the Chromebook screenshot tutorial

Accelerate

Are quizzes and tests a part of all courses?

In Accelerate, most, if not all, courses in grades 6 - 12 include formative and summative assessments. In the K-5 curriculum, Accelerate has built in synchronous (grades K-3) and asynchronous assessments (grades 4-5) throughout the modules.

For reading, does the district have to purchase any of the novels?

If your district has novels that are already part of your grade level curriculum, the teacher can use those novels to complete the course work. The novels listed within the course are not required reading.

Can a teacher individualize per student in the LMS?

A teacher is able to create additional assignments to supplement and send the assignment to certain students. Teachers can edit assignments in an Accelerate course and change who has access to that assignment.

Can a teacher pull in content from other grades? For example, could a 1st grade teacher pull in some 2nd grade content from Accelerate?

A teacher is able to pull content from other grades. However, keep in mind that the original course’s assessments and syllabus will not change to reflect the additional content. The teacher has the option to import an entire course or selected content from the course.

What courses have workbooks available? What is the cost? Is there a download option?

Workbooks are available for all core courses K-5 for each semester. They are not available for grades 6-12. Workbooks (K-5) are $17/workbook. Optionally, the district can provide/print them. Please contact your district Point of Contact (POC) for additional details. Find all that information in the Google folder located here.

Are there interventions or how do you differentiate instruction?

Many of the grade 6 - 12 Accelerate courses have a credit recovery option. A teacher is able to create additional assignments to supplement and send the assignment to certain students.

How do I use the CCM tool to load Accelerate Content in to my course?

If your district has access to Accelerate, you can load course content from the Accelerate library of courses directly in to your course. Watch this brief screencast showing this in action. Update: you can also find the CCM tool in the Course Menu. If you are getting an error, please clear your browser cache.

How do I view the Accelerate Content library of courses?

If your district has access to Accelerate, you can preview ALL of the courses by navigating to Courses > All Courses > Browse More Courses (https://canvas.gennet.us/search/all_courses/) . Watch this brief screencast showing this in action. You can also preview courses when using the CCM tool (more info).

What are the browser and computer requirements for Accelerate?

Can Accelerate content be read aloud for students?

Accelerate Education courses come with the Speechstream toolbar (compass-like icon in the upper-right corner of each lesson) enabled. This toolbar provides a variety of accommodation supports for students, including a text-to-speech feature which narrates course content for the student. However, because this toolbar is enabled within the content itself, it does not provide text-to-speech support for elements of the LMS itself. If your students require additional support when navigating Canvas and taking assessments, we recommend using a third party tool such as Read Aloud.

UPDATE: if the toolbar is NOT showing up, please add the following code to your course > settings > apps > Accelerate > Custom Fields. To see this in action, please watch this brief screencast.

accelerate_show_speechstream=true

Why is some of the Accelerate Algebra 2 content not displaying correctly?

Some Accelerate math courses (such as Algebra 2) leverage a tool called Mathjax to display formulas. The original course had some technical issues which caused the formulas to display incorrectly. For any formula that is not displaying correctly, please try to go into the quiz and select the "formula" that isn't correctly formatted and click the insert math formula button in the editor window. It should reformat it correctly. Watch this brief screencast showing this in action.

The second option is to re-load the course or quiz using the CCM Tool. If you are experiencing this issue, please walk through the "How do I load Accelerate Content in to my course?"

How do my Biology & Physics students access virtual labs?

Accelerate’s high school Biology and Physics courses (standard and honors versions) include several virtual lab activities that require students to log in to SmartScience. Students should refer to the instructions in the Resources folder of their course for important information on how to access the virtual labs.

Teachers may request a login to the SmartScience labs as well using the same request access form used by students. Be sure to check the box indicating that you are a new teacher registering for a course. Teachers don't strictly require access, but they are able to request it if they'd like it.

All enrollments are through Accelerate Education, that is the organization chosen from the dropdown menu to log in for teachers. Once teachers/students request access (taking note of the username/password that they requested), it will be granted within one business day of the request.

For additional information from Accelerate, please visit this knowledge base article.

Some activities within the Language Art content direct me to submit the work to my teacher, but there isn't a submit button. What do I do?

Some of the activities in the Accelerated curriculum are practice lessons. In the embedded content (the slides) sometimes an activity will direct you to submit, but there is no formal way within the course to submit that activity. Your teacher might just want you to complete that as practice and not submit it. If the teacher would like you to submit all activities, then you could email a picture of the work completed to him/her.

In some of the K-5 Language Arts content, there are Reading Level Assessments. How are they used?

There is a reading assessment assignment in ELA K-5 courses. The purpose of this is to carve our time for the student to work with the teacher to listen to their reading and do an “assessment type” diagnostic to choose independent reading level and to chart growth through the year.

Suggestion: HIDE this assignment by using the unpublish feature in Canvas if you do not plan on using it. To learn more, please visit this Canvas Support article.

Why do I get an error when trying to access the 3rd grade ELA Teacher's Guide?

When trying to access the 3rd Grade ELA Teacher's guide, some users get an error "Server Error in '/' Application. The resource cannot be found." To fix this, please navigate to your course modules and in Resources Module, click add item button + and select External Tool. Paste the URL below and add the title: Teacher's Guide. Watch this brief screencast showing this in action.

https://ideal.accelerate-ed.com/lti/dispatch?custom_accelerate_cms_learning_object_guid=ed1091f4-13eb-4ba3-9b37-7c55e42e78e6&custom_accelerate_bundle=adej

Why are some of the pictures not showing up for Kindergarten Math - Module 01 Quiz?

For the Kindergarten Math Course - Module 01 quiz, there is a known issue with images displaying correctly for some of the questions. We are working with Accelerate to address this issue. Watch this brief screencast showing this in action.

Where can I find Math 8a and Math 8b?

Accelerate has identified Pre-Algebra and Math 8a and Math 8b as the same course. Please visit the course catalog for all the available titles. To view an alignment document, please click here.