Refund Policy

🧾 Refund Policy – After-School Swim Lessons

Thank you for joining our Swim School programme. We strive to provide a fun, safe, and structured learning experience for all swimmers. Please read the refund policy carefully before committing to the season:

💳 Payment Commitment

• All fees are charged by season, based on the number of weeks of scheduled lessons.
  
  

• Full payment is required before the start of the season to confirm your child’s placement.
  
  

🏥 Medical Refunds

• Refunds will only be provided for medical reasons with official documentation (e.g. a medical certificate or doctor's memo).
  
  

• The refund amount will be calculated based on the number of missed sessions, starting from the date the medical documentation is submitted.
  
  

• The refund process may take 3–5 weeks to be processed by the Finance Department and will be returned to the same account used for the original payment.
  
  

🗓️ Other Absences (e.g. holidays, events, birthday parties)

• We do not offer refunds or make-up classes for missed lessons due to personal schedule conflicts, family holidays, or occasional absences.
  
  

• Our programme pricing is designed to be fair and consistent for all, regardless of how many sessions each child attends.
  
  

🌧️ Weather Disruptions

• Lessons will continue in light rain unless there is a thunder/lightning alert.
  
  

• In case of lightning, land-based activities or shelter supervision will be provided.
  
  

• No refund or make-up is given for weather-related disruptions.
  
  

📢 Programme Withdrawal

• If a student withdraws from the programme before the season begins, a full refund will be processed.
  
  

• No refunds will be issued for mid-season withdrawals unless due to medical reasons (see above).