Galactic Scientific

TECHNICAL SUPPORT FOR YOUR LABORATORY

Galactic® Scientific offer a variety of services to all forms of laboratories, and to the broadcast and telecommunications industries. Based in Perth our multidisciplinary team can provide quick service for your business.

We are providing expert service, maintenance and support on a wide range of scientific instruments, including:

  • ICP-MS
  • ICP-OES
  • Laser ablation systems
  • Autosamplers
  • Sample delivery systems
  • Hamilton Microlab 500 & 600 Diluters & Dispensers
  • Pathology instruments
  • Coagulation testers
  • Bio Medical Devices
  • UV/Vis instruments
  • XRF spectrometers
  • Chillers & Vacuum Pumps



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CONTACT US:

Contact Person: Mr Andrea F Biondo BSc (Physics) MAIP, MRACI CChem Cert IV TAE

Contact Telephone: 08 6244 4370

Contact Email: support@galacticscientific.com

Here Are Some of Our RESCUE STORIES ...

Autosampler

Hard working devices are often exposed to the harshest chemicals. Preventative servicing using appropriate coatings and protective measures has helped us reduce the failure rates on these devices markedly. There are many variations on this concept. We have repaired and serviced most. There are many similar components between them which makes this easier.

Agilent GC

These instruments require clean power and they are tricky to dimension for correct UPS protection due to their transient load properties. We have saved many labs thousands by protecting the instruments and those we didn’t get to in time we have saved by repairing, rather than replacing surge damaged power supplies.

Agilent HPLC

These instruments require clean power. We have saved many from power supply failure by installing the right UPS to protect them. Those we didn’t get to in time we have saved by repairing, rather than replacing surge damaged power supplies.

Agilent ICP

These instruments require clean power. We have saved many from generator failure by installing the right UPS to protect them. Those we didn’t get to in time we have saved by repairing, rather than replacing surge damaged power supplies and generators

Biotage Initiator Reactor

Our customer was quoted over $16 000 to repair this system from the manufacturers agent. We repaired it for under $1000. Regular servicing prevents the drive failure which caused this instrument to go down in the first place.

Centrifuges ROTOFIX Hettich

Regular servicing is key to maintaining these devices.

CTC Leap Combi PAL. CTC Analytics / Leap Autosampler for Liquid and Headspace Injections and SPME

Getting local support for these devices was a problem for one of our customers. Not any longer since we took on these devices under a co-operative service agreement. If you have equipment which is not being locally serviced, we can help you. We continue to involve the manufacturer while delivering the service locally at a greatly reduced cost to your lab and the manufacturer.

Cetac SDS 550

We see these frequently as they are diluting concentrated acids. Not as frequently as we used to however since implementing the use of protective coatings and other measures to suit the environments they work in.

PerkinElmer (Sciex) Elan DRC ICP-MS

One of the first “alphabet soup” spectrometers. We still carry parts for Perkin Elmer and repair sub assemblies. We have customers enjoying these precision instruments well in their 20th year of service thanks to our preventative maintenance services.

ESI autosamplers and liquid handling devices

Like all autosamplers, we carry spares and repair them to a more robust condition than they leave the factory.

ESI lasers

We support a wide range of lasers, from Nd:YAG IR to UV sources, Excimer UV sources, laser ablation systems etc.

Edwards Vacuum

There are so many rotary vane oil pumps around that this has led to a surplus of service agents. We are concerned at the quality of some of this service. Rotary vane oil pumps should last many years without issues when properly maintained. If you are not getting extended service life from your pump, consult us.

Argonaut Flashmaster Scientific Systems Inc

Another complex device deemed unserviceable by the manufacturer's agent. We repaired if of course, again at a fraction of the cost.

Hamilton Microlab 500

These devices also work hard. One of our customers used to treat them like consumables, throwing them out every year or so as they failed. Since we began servicing them, we are yet to come across one single device that cannot be repaired for a fraction of the replacement cost.

Hamilton Microlab 600

These devices also work hard. One of our customers used to treat them like consumables, throwing them out every year or so as they failed. Since we began servicing them, we are yet to come across one single device that cannot be repaired for a fraction of the replacement cost.

Coherent Lasers

Robust UV source requiring careful attention to detail to get the best lifespan from the optics. We routinely service these devices and are certified by Coherent to do so.

Lasers

We maintain a range of laser systems. Fortunately the laws of Physics apply equally to all instruments. Particularly with lasers this leads to common parts interchange between models and manufacturers.

MFC- Mass Flow Controllers

Again an off the shelf component that some instrument manufacturers will insist is unique to their instrument. This is not so, the gas laws apply equally to all instruments so MFC’s are frequently interchangeable.

Microscopes

Many microscopes suffer minor misadventures, particularly when travelling. Hence it is important to have yours serviced locally as shipping them often leads to more transport damage than is acceptable.

Microscopes - Leica EZ4

The model shown particularly does not like any stress applied to the eyepieces, though the resulting misalignment is easy to correct.

Preventative Maintenance

Any instrument will benefit from preventative maintenance. The majority of our PM services take a short time, cost a fraction of the equipment cost and always, always saves your lab from far greater costs due to premature equipment failure.

Precise Automation Collaborative SCARA Robots. PreciseFlex Robot PF400

An extra pair of hands would be nice? These robots are safe to have on the lab bench. Advanced sensors protect people from accidental contacts. We service these Robots as part of the world's first fully roboticized laser ablation mass spectrometry system.

Polyscience Chillers

Chillers can be noisy and consume more power than necessary if not correctly installed or fed the correct voltage. Service life can also be greatly extended by getting these things right.

Chillers

We have labs with 20+ year old chillers. We service them regularly and ensure they are correctly setup for their environment.

Radio Transmitters - SRK

Locally produced and therefore built for hot conditions, these systems are our favourite.

Radio Equipment - Coaxial Dynamics

These devices are infrequently used, but when you need them, you really need them. Absorbing Kilowatts of energy safely takes its toll on dummy loads of all types. These ones get noisy over time and can suffer bearing failures. Regular servicing is again essential. This device arrived on our doorstep with some transport damage, noisy bearings and degraded electronics. Repairing and reinforcing the bent components, servicing the blower motor and electronics reduced noise by almost 20dB as well as reducing current consumption by around 20%.

Radio Transmitters Nautel ND5

Nautel transmitters are very well designed. Despite being in unattended and isolated environments, they keep on going. Even lightning can’t seem to kill them. When we took over servicing this device it was down to 20% of it’s output. We rebuilt 90% of the modules which had blown out transistors amongst other lightning related injury, spruced up the power supply and it has been at full output with no alarms ever since. Repair cost came to less than 10% of replacement cost for the modules.

Spare Parts

Perkin Elmer, Agilent, Varian, Thermo Fisher Scientific. THey will all tell you that parts for your instrument are not available any longer. Obsolete is a common phrase. We invite you to reconsider. We have a better than 95% repair rate on instruments Deemed unrepairable my manufacturers.

Spectrometers - UV Vis

New or old, we have repaired many of these. The Lambda series in particular are long lived and will continue to be so, providing the mechanicals are regularly serviced. We have repaired a few power supplies and other minor electronic items on these too. They always recover with a bit of TLC.

Spectrometers - FTIR. Bruker Vertex 70, Perkin Elmer Spectrum series

We have replaced many lasers and optics on FTIR systems. Also we have repaired many power supplies for these instruments. UPS are a very good investment, as is a good purge system. Some systems are not installed with a purge system. This is a very expensive idea as your lab will be up for desiccant and optics replacement costs. We have even modified some spectrometers to accept a purge gas system, which has resulted in greatly extended service life of consumables and non-consumables alike.

Spectrometers - Ramen

See FTIR above, same applies for UPS and purge, though laser service is more important than ever. We have been able to tune these lasers back up quite reliably over the years, saving costly refurbishing shipments overseas.

Turbomolecular Pumps and Controllers

We locally service and repair turbo pumps and controllers. As with any device, regular servicing is key. We have some customers with 30 year old pumps, still running continuously today, thanks to our service work. There was one controller which suffered and electronic failure, however we were able to replace the components on the board which had aged and it is still in service.

Perkin Elmer Elan 6000

Venerable and still reliable. We still have parts for these and they are serviceable instruments. The turbo controllers in particular are easy to repair to extend their service life.

Sputter Coaters Bio-Rad Quorum

We have serviced many sputter coaters over the years. Our Helium leak detection mass spectrometer allows us to locate and certify your instrument to be within leak rate specifications. There is no other service agent in Australia that we know of with this ability. Insist on a certified leak rate for your coater, otherwise you will burn out filaments and insulators far too regularly.

Vacuubrand Diaphragm Pumps

These are very nice pumps. Reasonably priced and robust. We service many of these and find them well designed for a long service life.

Diaphragm Pumps

For a clean dry Vacuum. We service a wide range of diaphragm pumps, from small to large, industrial and research. They are good workhorses and so long as they are serviced regularly (annually for most), they can last almost indefinitely.

Micro Mill

Handy devices to gather small samples. These devices do have moving parts and require annual servicing. The stage motor drives particularly should be inspected, cleaned and serviced to avoid costly problems.

Helium Leak Testers

Helium Leak Testing Mass Spectrometers are the gold standard in leak location and detection. We provide leak location and testing services as well as service on these devices.

Analytic Jena

We look after a wide range of optical and mass spectrometers by Analytic Jena. We particularly like their high build quality, innovative designs and very long warranties.

ThermoFisher iCap, ICP-MS

Like most european and US manufactured spectrometers, these rely on clean power. Our UPS systems also provide the preferred voltage to reduce heat load and noise from the instrument and attendant pumping & chilling systems. This greatly extends the service life of the instruments while reducing consumable costs, as well as making the lab environment more pleasant.

Heidolf Evaporators

These popular devices can develop leaks. Regular servicing will improve performance, purity and service life.

Freeze Dryers - Virtis Benchtop series amongst others.

These devices have the challenging task of cooling, often under vacuum, to very low temperatures. < -70 degrees C. They often use exotic and expensive refrigerants. Servicing is essential to prevent losing these expensive gases to the environment where they cause greenhouse havoc. We have access to a supply of most exotic refrigerants and engineers to keep the systems in optimal condition.

Yaesu FT101E from the 1970’s - old radio equipment just goes on forever.

We occasionally are asked to service some very old equipment. Long after the manufacturer has deemed them obsolete, we can still service them.

OCD Ortho Clinical Diagnostics, Johnson and Johnson, Stago Diagnostica and many more.

These organisations make truly massive and complicated pathology laboratory instruments, like the Vitros 5600 pictured. Combining robotics, lasers, wet chemistry, pneumatic, hydraulic & electronic systems, they are fascinating to work on. They all have one thing in common, they all have dedicated local service engineers on hand to service them, however when they can’t get there in time, they call on our experienced engineers to help them out.

MiVac

Like the duo concentrator pictured, DNA, speedtraps and similar devices, the mixture of refrigeration, pumping, electrical and mechanical systems make these devices worth treating carefully. We have had little trouble with these systems when protected by UPS and regular servicing however.

Varian Bruker 820MS

These mass spectrometers have proven to be extremely reliable and serviceable. We carry spares and maintain these in contract lab environments where despith very high workloads, their performance rivals that of much newer instruments.

Varian AA Atomic Absorption, Vista Pro Simultaneous ICP-OES

Varian Inductively coupled plasma, optical emission spectrometers and AA’s are robust and use many off the shelf components shared by other manufacturers. We service and repair many of these in contract labs where despite the harsh environments, we have developed methods to maintain their serviceability.

Lab PC's

How often has a PC let your instrument down? We have solved that problem. A PC built for labs. Airtight, acid, dust and water resistant. Built to last in labs. Also available as a ‘enclosure only’ models to suit your existing PC’s. All models have a sealed cable management system which preserves all your USB, serial, display power and other connectors.

BE Transmitter FM10S for

Broadcast transmitters share similarities to ICP generators, hence we are frequently seeing devices from both industries. This particular system uses the same power supply as the laser systems we also look after.

Perkin Elmer Elan Mass spectrometers and Optima OES

Whether it’s a 20 year old Optima 3000 ICP-OES or Elan ICP-MS or a later generation of these well established spectrometers, we service and repair them for as long as you want to keep using them. We believe in the right to repair and have the resources to keep your older instruments working.

Vacuum Technology

Pumps, gauges, fittings, testing and leak locating. We have vacuum technology covered.

IST ATEX Solvent reclaimers. ECO PLUS, ROTO PLUS

Solvent recovery saves money and protects the environment from waste. Great idea, though getting local support for these devices was a problem for one of our customers. Not any longer since we took on these devices under a co-operative service agreement. If you have equipment which is not being locally serviced, we can help you. We continue to involve the manufacturer while delivering the service locally at a greatly reduced cost to your lab and the manufacturer.

Pioneer Magnetics Power Supplies

These power supplies are used in spectrometers, lasers and broadcast transmitters. Concerns abound because the company seems to no longer support its devices. No matter, we have an alternative supplier for the devices we can’t repair. So we’ve got your back.

UPS

We service and sell a select range of UPS which we have tested in the laboratory environment. There are cheaper devices than the ones we recommend, however they are of no use to labs when they fail to perform as required or only survive a short while. Any UPS will improve lab operations, but the right one will cost less to own and protect your equipment more thoroughly. Ask us about this.

Beckman Coulter LS 13 320 Laser Diffraction Particle Size Analyzer

These robust devices will give countless hours of service in harsh conditions. They do require annual servicing and local engineering support. Fortunately for our customers, they no longer have to fly in engineers to support these devices. Not since we took on these devices under a co-operative service agreement. If you have equipment which is not being locally serviced, we can help you. We continue to involve the manufacturer while delivering the service locally at a greatly reduced cos to your lab and the manufacturer.

Fremantle Hospital - Stryker Stacks, Olympus Endoscopy Video / Stack System with Evis Lucera CV-260SL

We have spent countless hours servicing biomedical and surgical devices for government health services. If your support for your expensive equipment is not up to your standard, we can help.

OES Arc Spark spectrometers Ametek Spectro, Oxford instruments, materials analysis

These rugged spectrometers require service and occasional repair as they travel extensively. Despite this, aside from the occasional consumable or battery replacement, they are generally well built to handle the knocks.

Olis

These attractive looking and versatile spectrometers are delicate but able to perform unique measurements. We find them relatively easy to maintain so long as they are not left alone too long between services.

Malvern Mastersizer

Robust and reliable. With frequent servicing these devices provide repeatable results. We offer an alternative service option to the eastern seaboard agents. However if your lab prefers to pay for additional markups, airfares and hotels for travelling salesmen and engineers, be my guest.

Reveleris X2 by Buchi. Chromatography Systems

Compact and clever, these do suffer from embrittlement of plastics. Regular services would help this. We have repaired a touchscreen failure on this system though which was very successful and less than 5% of the replacement cost.

TeledyneTekmar Atomx Automated VOC Sample Preparation

Convenient sample prep, though put it on a UPS if you want to keep it.

Biorad T100 Thermal cycler

It is essential to regularly test These devices unless you are happy to consume expensive kits. We have repaired intermittent problems with the heating systems which cost far more in lost kits than in service costs.

SEM Scanning Electron microscopes. SNE-4500M PLUS iXRF EDS

We service old systems and new. We also sell some of the best value benchtop systems.

IncuCyte Live cell analysis

This system combines massive image recording with electro optical mechanical systems, all inside an incubator. Quite a feat. Again regular servicing is important.

Focusrite Octopre, RME Octamic, Gentner DH 20, Presonus Central Station, Pre Amps, Amplifiers, etc

What used to be known as panel repair is becoming rare. However we believe in the right to repair. Your equipment is important to you and you chose it wisely. Why replace it and have to go through the pain of getting things back to where you want them to be?

These sentiments apply to laboratories, studios, broadcasters and many other technology focused arena. Claim your right to repair.

CONTACT US:

Contact Person: Mr Andrea F Biondo BSc (Physics) MAIP, MRACI CChem Cert IV TAE

Contact Telephone: 08 6244 4370

Contact Email: support@galacticscientific.com