Factors influencing end-user intention to use ERP system and training methods preference in select energy and manufacturing companies
Factors influencing end-user intention to use ERP system and training methods preference in select energy and manufacturing companies
As companies engage in ERP implementation, many end-users find it difficult to use the system due to organizational, technical, and individual factors. Hence, it is important for companies to onboard employees with high intention to use the system and implement effective training methods. Training the employees is one of the interventions done by the companies to equip employees with the right skill to use the system. Literature in this study claims that there are a lot of factors that influences employees’ intention to use ERP systems and employee preference in training is usually not considered by companies. Companies usually have one or two fixed training method for all employees regardless of their preference and way of learning. In response, this paper studied the factors determining the intention to use of ERP system among end users and analyzes the gap between select companies’ and employees’ preferred training methods. This was done with the objective of understanding the factors that determine the training method preferences of employees and analyze its impact on their intention to the use of the ERP system and recommend training methods to organizations towards system use of end users. To achieve the purpose of this study, the researcher reviewed literature on the factors that influence an end user’s intention to use ERP systems and qualified them to sixty one (61) respondents who use the system. Also, the researcher measured the training method applicability of the reviewed literature on training methods to end users for implementing ERP system to select energy and manufacturing companies through online questionnaire to the 6 HR supervisors and managers that have actual a scope of training and development in their scope of work. The instruments used were based on the Technology Acceptance Model (TAM) and End User Training (EUT) frameworks. Along with the demographics and history information relative to their employment, the factors and the training methods preferences were computed through averaging of the four (4) point Likert scale questionnaire. SEM was then used to measure the factor analysis, mean value, reliability, validity, and the relationship among the proposed variables. To analyze the validity and effectiveness of the research instrument and the research framework, the researcher extracted the Cronbach’s Alpha, Composite Reliability, and Average Variance from the result of the instrument distribution. Findings reveal that the training preferences the respondents strongly prefer are team training, program instruction, and mentoring and apprenticeship which is different from the implemented training methods of companies that reveals lecture, programmed instruction, and simulation training methods as commonly used. The R-Square value of perceived usefulness and perceived ease of use can be are positively influenced by management support, training impacts, computer self-efficacy, and technical support. The researcher recommends the implementation of ERP system training methods based on the preference of employee preference for higher acceptance rate and focus management decisions on ERP implementation on the four factors that influence their intention to use the system.
Jonie A. Jumamil
Dr. Adrian P. Galido
ERP systems
End-user training
ERP training method preference