2022-2023
Franklin Parish PEBT FAQ's
1. Who is eligible for benefits?
1. Who is eligible for benefits?
For the 2022-2023 school year, the school itself must qualify by having a student with 5 consecutive COVID days before any students enrolled in that school qualify. Franklin Parish Schools had no students with 5 consecutive absences due to COVID. We also had no students who were considered virtual due to COVID. Therefore, no Franklin Parish students qualify for the 2022-2023 school year.
For the 2022-2023 school year, the school itself must qualify by having a student with 5 consecutive COVID days before any students enrolled in that school qualify. Franklin Parish Schools had no students with 5 consecutive absences due to COVID. We also had no students who were considered virtual due to COVID. Therefore, no Franklin Parish students qualify for the 2022-2023 school year.
However, ALL STUDENTS enrolled at least 1 day in the month of May will qualify for summer benefits.
However, ALL STUDENTS enrolled at least 1 day in the month of May will qualify for summer benefits.
2. My student is learning virtually/at home. Are they eligible?
2. My student is learning virtually/at home. Are they eligible?
3. When will I receive my benefits?
3. When will I receive my benefits?
2023 Summer benefits will be issued late July 2023.
2023 Summer benefits will be issued late July 2023.
4. I did not keep my card from last year. What do I do?
4. I did not keep my card from last year. What do I do?
If your card is lost, stolen or damaged, a new one can be requested through the P-EBT Parent Portal, by calling the EBT customer service line at 1-888-997-1117 or through the LifeInCheck EBT mobile app.
If your card is lost, stolen or damaged, a new one can be requested through the P-EBT Parent Portal, by calling the EBT customer service line at 1-888-997-1117 or through the LifeInCheck EBT mobile app.
5. This is the first year my student will be receiving benefits. They do not have a P-EBT card. What do I do? Do I need to apply?
5. This is the first year my student will be receiving benefits. They do not have a P-EBT card. What do I do? Do I need to apply?
No, you do not need to apply. Cards will be issued to all NEW students automatically.
No, you do not need to apply. Cards will be issued to all NEW students automatically.
6. I requested a new card with an address change in the Café Portal. Why was my request never approved?
6. I requested a new card with an address change in the Café Portal. Why was my request never approved?
In order for the address change to be approved, you MUST provide appropriate documentation to your child’s school to update an address. This must be done before the request is approved.
In order for the address change to be approved, you MUST provide appropriate documentation to your child’s school to update an address. This must be done before the request is approved.
7. What information do I need to activate my card?
7. What information do I need to activate my card?
Activation requires:
Activation requires:
• Child’s 16-digit card number
• Child’s 16-digit card number
• Last 4 digits of the child’s Local School Student ID (SIDNO found on the Parent Progress Center or student's report card. If you do not have this number, it will not be given out over the phone. You must come to the school in person with appropriate identification to receive your student's SIDNO.)
• Last 4 digits of the child’s Local School Student ID (SIDNO found on the Parent Progress Center or student's report card. If you do not have this number, it will not be given out over the phone. You must come to the school in person with appropriate identification to receive your student's SIDNO.)
• Child’s date of birth
• Child’s date of birth
• Child’s mailing address ZIP code
• Child’s mailing address ZIP code
Parents can verify their child’s information as long as they are able to provide accurate answers to specific question pertaining to their child. Parents should first call the DCFS LAHelpU customer support line at 1-888-524-3578 or 1+888-LAHelpU - Monday thru Friday 7:30 am-6:00 pm.
Parents can verify their child’s information as long as they are able to provide accurate answers to specific question pertaining to their child. Parents should first call the DCFS LAHelpU customer support line at 1-888-524-3578 or 1+888-LAHelpU - Monday thru Friday 7:30 am-6:00 pm.
Helpful Links
Helpful Links
Contacts
Contacts
• DCFS Helpdesk for Parents: 1-888-524-3578 or 1-888-LAHELPU
• DCFS Helpdesk for Parents: 1-888-524-3578 or 1-888-LAHELPU
• EBT Card Center Helpdesk: 1-888-997-1117
• EBT Card Center Helpdesk: 1-888-997-1117
• For questions concerning attendance or address updates, contact the school that your student attends.
• For questions concerning attendance or address updates, contact the school that your student attends.
• Franklin Parish School Board Office P-EBT hours: Fridays 1:00 PM-4:00 PM
• Franklin Parish School Board Office P-EBT hours: Fridays 1:00 PM-4:00 PM