"In any case its not really working for you , call the no. on the bottle or check the no. on the email we sent to you"

• We really want you to the discover if its gonna be helpful for you

• "MR/MS. CUSTOMER OUR BODY HAS DIFFERENT REACTIONS TO DIFFERENT PRODUCTS, BUT BASED ON OUR CUSTOMER'S FEEDBACK, OUR CLIENTS CAN LOSE BETWEEN 3-4 LBS PER WEEK DEPENDING ON YOUR DIET."

“You will be charged after the trial and we do auto shipping for you not to lose out on progress that you’ve obtained but you’re not bound in any way with us. So it’s a trial the idea is for you to try the product then make an educated decision. okay?

There’s no commitment and no obligations, if in case the product doesn’t work for you let us know, call us back so we can make changes to your account.”

• “I understand your concerns and it’s good to be diligent. However, at [campaign name] we value your privacy and security so we will be sending you a confirmation email which will act as a receipt so you will immediately be able to see everything that was charged on your card. The shipping and tracking details plus all of our contact information will be inclusive so everything is completely transparent for you”

• “We also use a third party encrypted payment system. That means as soon as we’re done with this transaction all of your card information becomes completely hidden and encrypted so it is completely safe, does that sound good?

• “We take your security very seriously so all of our calls are recorded for quality and security purposes in accordance with our privacy policy so that I am responsible for everything that I have informed you.”

• “I understand your concern, I am the weight loss manager here at [campaign name] and I would love to explain how the trial works:

As you know, losing weight doesn’t happen overnight and everyone reacts differently to different products. This is exactly why we give our customers the chance to TRY the product first, we will give you a FULL 30-day supply . and IF you feel or see the difference all you would have to do is wait for the product to be sent when your supply ends.

• "That is why I am going to give you a consultation here on how to correctly use our products and I guarantee you. If you stay consistent using these products for at least 21 days, you are going to notice some amazing results.

Refer to the customer info on the dialer. It will tell you the date and time the prospect was created. Try stating the date, time and the name of the product they tried to order to jog their memory.

E.g, “Oh really? Because on my end it's showing here that you were on our website just yesterday / recently / the other day…. You gave us you shipping info, so your address, your phone number, your email. It was for the free trial on our anti aging / weight loss products… Does that not ring a bell?”

This is the opportunity for you to build more value in yourself, the company, and most of all, the PRODUCT. After acknowledging the person's concern you want to add more benefits that you haven't previously mentioned.

Acknowledge concern

Remind them why the product will benefit them

Add another benefit

Eg “I totally understand your concern, a lot of our clients felt the exact same way before trying our product. However, this ________ will definitely help to restore radiance to your skin. And on Top of that… *insert more benefits

Eg. The product is a natural water-based product. The main active ingredient in our product is something called retinol palmitate which is just a more bioavailable version of vitamin A. So there are no harsh additives or preservatives in them.

“Yes, your account is by default set to auto-ship – this is for your own convenience, to ensure that you don’t lose out on any progress that you’ve obtained."

(explain further why we do auto-ship: Explain the features and benefits of the product)

This is generally an excuse to get off the phone, the customer is OBVIOUSLY interested. Check the customer information on the dialer and look for the date the prospect was created. We pull our leads only from a couple days back. So unless they have made some huge lifestyle changes in the past couple days, they are still probably interested.

“Oh so you have decided to go the natural route huh? Well, ________ I'm showing you were on our site just recently. Have you made any huge lifestyle changes in the past couple days? How many pounds were you looking to lose? How many pounds have you lost?”

Ask the customer about their current diet, educate them on how they could change their diets and see even BETTER results.

Stress Urgency!

“I know you are looking to do this on your own but our trial actually expired yesterday but we do have some left remaining. I'm literally looking at X amount of these bottles leftover. I was just giving you a call here because you had partially filled out your information and I just wanted to give you first dibs at what we had remaining. “