Effective Date: November 18, 2025
Entity: Fixzone Inc., a Delaware corporation operating primarily in New York
Contact: info@fixzone.app
Fixzone Inc. (“Fixzone,” “we,” “our,” “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when
you use our mobile application (“App”), website (“Site”), and services (“Services”).
By accessing Fixzone, you agree to the practices outlined here.
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1. Information We Collect
1.1 Personal Information You Provide
We may collect:
Full name
Email address
Phone number
Address (stored securely, never shown publicly)
Profile photo
Payment preferences
Account credentials
Provider business information, licenses, certifications
Tax and payout information for Providers (handled securely via Stripe Connect)
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1.2 Automatically Collected Information
Device identifiers
IP address
Browser type
App usage data
Referring URLs
Crash logs, diagnostics
Pages/screens viewed
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1.3 Location Data
Fixzone collects:
Approximate location (city, area, neighborhood, ZIP code)
Precise location (only if you enable GPS permissions)
Important: Fixzone never displays your exact address to other users.
Clients see Providers in general areas, never precise points.
Providers receive a Client’s exact address only after accepting a job, as required to perform the
service.
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1.4 Payment Information
Payments are processed through Stripe.
Fixzone does not store:
Full credit card numbers
Security codes
Bank login information
Stripe may collect:
Name
Address
Bank account
Tax information
Date of birth (identity verification for Providers)
Clients and Providers must comply with Stripe’s Privacy Policy and Terms.
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1.5 Content You Submit
Including:
Service descriptions
Messages and chat logs
Photos of job sites
Reviews and ratings
Uploaded documents (e.g., licenses)
Fixzone may review content for:
Safety
Fraud prevention
Policy compliance
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1.6 FixCoin Activity
We collect:
FixCoin earned
FixCoin redeemed
Expiration dates
Anti-fraud signals related to FixCoin usage
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2. How We Use Your Information
Fixzone uses your data to:
2.1 Provide Core Services
Connect Clients and Providers
Facilitate payments
Display approximate service areas
Enable location-based matching
Provide job scheduling
Issue receipts and confirmations
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2.2 Improve Performance
App analytics
Debugging
A/B testing
Machine learning improvements
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2.3 Fraud Prevention & Safety
Detect suspicious activity
Prevent off-platform transactions
Verify Providers
Mitigate fake accounts
Enforce FixCoin compliance
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2.4 Communications
We may send:
Service confirmations
Job updates
Transaction receipts
Security alerts
Promotional messages (with opt-out)
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2.5 Legal Compliance
Including:
Responding to subpoenas
Tax reporting (when applicable)
Regulatory obligations
Enforcement of Terms of Service
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3. How We Share Your Information
Fixzone does not sell your personal data.
We may share data with:
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3.1 Providers (Limited & Contextual)
When a Client books a job, the Provider may receive:
Client’s first name
Phone number (masked or unmasked depending on system)
Exact service address (only after job acceptance)
Job details & photos
Providers never see your exact location until you confirm a job.
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3.2 Clients
Clients may see:
Provider name
Approximate area served
Profile photo
Ratings and reviews
Licensing and certifications
Job history
Insurance information (if applicable)
Clients never see Provider home addresses.
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3.3 Service Providers & Vendors
We may use:
Stripe (payments)
Google Maps (location services)
AWS / Firebase / Cloudflare (hosting & security)
Email/SMS tools (communication)
Analytics platforms
Data shared with third parties is always limited to what is needed.
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3.4 Legal & Compliance
We may disclose information when:
Required by law
Responding to legal requests
Preventing fraud
Ensuring user safety
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4. Cookies, Tracking & Analytics
Fixzone uses:
Cookies
Device identifiers
Web beacons
Analytics SDKs (e.g., Firebase, Mixpanel, Segment)
You may disable cookies but certain features may stop working.
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5. Data Retention
We retain information as needed:
To operate Fixzone
For tax, audit, or compliance purposes
To enforce Terms
To resolve disputes
Location data may be retained for security purposes.
You may request deletion under applicable laws (see Section 11).
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6. Children’s Privacy
Fixzone is not intended for children under 18.
We do not knowingly collect information from minors.
If a minor’s data is found, it will be deleted.
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7. Data Security
We implement:
Encryption (in transit & at rest)
Secure hosting architecture
Access controls for employees
Regular security reviews
Fraud detection tools
No system is 100% secure, but Fixzone takes reasonable measures consistent with industry
standards.
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8. Your Privacy Rights
Depending on your location, you may request:
Access to your data
Correction of inaccurate data
Deletion of your data
A copy of your data
Opt-out of marketing
Requests must be submitted to:
📩 info@fixzone.app
Fixzone may need to verify your identity.⸻
9. CCPA/CPRA Compliance (California Users)
If you reside in California, you have the right to:
Know what personal data is collected
Request deletion
Request a copy
Opt-out of sale (Fixzone does not sell data)
Not be discriminated against for exercising rights
We will disclose/update CCPA categories upon request.
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10. GDPR (If Fixzone Accepts International Users)
If applicable:
You have rights to access, correct, delete, or restrict data
Data may be transferred to the U.S. under appropriate safeguards
Fixzone acts as “Data Controller” for all U.S. users
We can generate a GDPR-specific annex if needed.
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11. Data Deletion Requests
Send a request to:
📩 info@fixzone.app
Fixzone may retain certain data when necessary for:
Legal obligations
Fraud prevention
Pending disputes
Accounting requirements
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12. Third-Party Links
Fixzone may contain links to external sites we do not control.
We are not responsible for their privacy policies.
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13. Changes to This Policy
We may update this Privacy Policy periodically.
Changes will be posted with a new effective date.
Continued use of Fixzone after changes indicates acceptance.
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14. Contact Information
For questions regarding this Privacy Policy:
📩 info@fixzone.app