I received a password reset link, but when I when I try to log in after I reset my password, I'm getting "ERROR: Invalid username" or "ERROR: The password you entered for the email address ********** is incorrect"
We recommend that you set the same password on both websites if you don't wish to memorise 2 different passwords. Alternatively, you can simply save both passwords - in your browser's internal password manager, on a note or in a 3rd party password manager application. If you tick Remember me on the login screen (which is only recommended if you are not using a public computer), you credentials will be saved in your browser for both websites
I see a prompt "Your access to this Course has expired" when I attempt to access the course
Course access is set to expire automatically after a certain period of time. Please notify us that your access expired by sending an email to firstname.lastname@example.org
I'm constantly seeing "ERROR: Invalid username" even though I typed in the correct email address
Please try to enter your assigned username instead of your email address in the Username field. Welcome email contains your site username.