Service Dispatch Contact:
(800) 558-2332 ext 1
Customer Service:
webmaster@sealedair.com
Address Information:
Sealed Air / Diversey Care
8215 Forest Park Point Blvd
Charlotte, NC 28273
Webpage: www.sealedair.com
Customer Service &
To Order Replacement Biohazard Kits:
(855) 828-7064
In our never-ending pursuit of excellence we have partnered with Diversey for our cleaning chemical and dish machine needs.
Diversey Care benefits are:
New dish machines and dispensing equipment with rollout and new restaurants
Single supplier for all cleaning chemicals and tools
Improved service
Monthly preventative maintenance visits with electronic reporting
To Know:
Diversey will conduct monthly restaurant visits to check and maintain dish machine, dispensing equipment, train as needed and answer any questions the restaurant may have. An electronic report will be sent to the restaurants and Area Supervisor after every visit.
Diversey training material, documents, manuals, Safety Data Sheets and wall charts be found on the online Ops Manual.
Additional/replacement tools, spray bottles and dispensers can be ordered through Diversey Customer Service Center at (800) 558-2332 ext 1.
CONTACT INFORMATION:
Contact harold.ikard@fazolis.com with questions.
Optional Dish Machine Program (Franchise Locations only):
Franchisees have the option to participate in the Diversey Care dish machine program or to continue with your current program.
Frequently asked questions
What if I am currently leasing my dish machine?
If you are currently leasing your dish machine at the end of your lease you can join the Diversey program and receive a new dish machine.
Fazoli’s and Diversey does not have the authority to intervene with lease agreements between a supplier and franchisee
ADS machines can be calibrated to use the Diversey chemicals. Check your current lease agreement to ensure you are not contractually obligated to use your current lease provider’s chemicals
If you decide not to join the Diversey dish machine program you can renew your lease with your current provider or utilize another dish machine company.
What if I currently own my dish machine?
If you own your dishwasher you can continue with your current program or join the Diversey dish machine program at any time. If you have any questions or would like to convert to the Diversey dish machine please contact the Diversey.
If you decide to continue with your current program
PFG centers will not stock Swisher or Ecolab/Kay dish machine chemicals effective 10/1/16. Chemicals will be available direct from the supplier, Swisher or Ecolab/Kay. Contact information for Swisher and Ecolab/Kay is listed below
Note: Fazoli’s does not have a contract with Swisher or Ecolab/Kay therefore pricing is left to the supplier’s discretion or agreement terms between the supplier and franchisee
Swisher and Ecolab/Kay contact – Volker Wellman,volker.wellmann@ecolab.com or (859) 982-2322
What is provided with the Diversey Care dish machine lease program?
New dish machine
Diversey technician will service Diversey dish machines monthly when they come in to service other cleaning dispensing equipment
Low monthly lease $65/month
Single supplier for dish machine chemicals and other cleaning chemicals
All Diversey dish machine chemicals available through PFG