Every organization has its own unique set of philosophies and values. They work together to form what is known as the corporate culture: an organization’s moral, social, and behavioral standards based on its members’ thoughts, beliefs, and priorities. Our values and guiding philosophies connect to form a strong relationship that supports our company’s purpose and mission statement. Altogether, our culture defines the attitudes and actions expected of every employee, and guides our efforts in fulfilling our Purpose and Mission Statement.

Fazoli’s Mission Statement

“Serving America premium quality Italian food fast, fresh and friendly.”

Fazoli’s Values:

• Great Guest service is what we do.

• People come first.

• Integrity is everything.

• Teamwork makes the difference.

• Pursuit of excellence is never ending.

Our Values

• GREAT GUEST SERVICE is what we do.

Serving our Guests beyond their expectations is what we do. We show our appreciation for each Guest by providing exceptional products and superior service in a clean, friendly environment. In turn, our Guests reward us by visiting our restaurants again and again.

• PEOPLE come first.

Our legacy will be built upon a reputation for enhancing the lives of all those we touch. Talented, passionate team members empowered and determined to make a difference will ensure each of us – and the organization – achieve our full potential.

• INTEGRITY is everything.

We are bound together by fairness, honesty, mutual trust and respect. We hold ourselves and each other accountable to the highest standards of professional conduct and ethical behavior. Compromise is never an option.

• TEAMWORK makes the difference.

Talented Associates who enjoy working with other team members and applying their best efforts towards achievement of common goals make all the difference. We celebrate and reward both individual achievement and team accomplishments.

• PURSUIT OF EXCELLENCE is never ending.

“Excellence is the ability to perform at a consistently high level; the mastery of the fundamentals in whatever you are doing.” – Tom Peters

 Fazoli's Operating Theme

Our Guests are critical to our success. They have boldly told us their wants and needs. It is up to us, the Operations TEAM, “To Enhance the Guests’ Experience Beyond Their Expectations.” We must commit to this Operating theme with Focus, Competence and Passion to ensure that we are delivering this to every Guest, every day!

“To Enhance the Guests’ Experience Beyond Their Expectations”

1. Guests will choose only those restaurants that provide them outstanding VALUE AND EXPERIENCE.

2. Every meal served must meet our QUALITY STANDARDS.

3. Serving HOT MEALS is a brand promise upon which we must deliver with the utmost consistency.

4. Every Guest must be WELCOMED with a genuine and enthusiastic greeting.

5. Every GUEST THANKED with a humble request to return again soon.

6. Our dining room must be CLEAN all the time, for every Guest.

7. Make cleanliness our TOP PRIORITY and it will get accomplished.

8. Move beyond just “not getting complaints” and “START GETTING COMPLIMENTS.”