SCAPA: Technology Help

Chromebook Troubleshooting

Password Change

If you need to change your password and you know what it is, you can do that yourself at:

If you are at school and do not know your password, any of your teachers or Mrs. Pleasant can change it for you.

If you are at home and do not know your password, call 859-381-4357 (FCPS Technology Helpdesk) and they will change it for you.

My Chromebook will not power on!  What do I do?

If the Chromebook will not power on, try these steps in order:


Complete Reset - Fixes 99% of all Chromebook Issues!!

You can also Powerwash an HP Chromebook by pressing the following keys in order and holding them all down for 3 seconds:


Clearing the Cache!

Clearing the cache resolves many issues and is often the first step when troubleshooting Chromebook issues.  The documents below explain how to clear the browser cache on a Chromebook.

English - Clear Cache on a Chromebook.pdf
Español - Pasos claros de navegador en un Chromebook.pdf

When a teacher/technician needs remote access to your Chromebook.

Remote Support-student.pdf