Passenger Ship Crisis Management and Human Behaviour Training

Organize shipboard emergency procedures

• Elements of shipboard emergency procedures

• Principles for the development of ship-specific emergency procedures

Optimize the use of resources

• Optimize the use of resources

  • • Resources availability and limitations

    • Immediate use of personnel and equipment

• Organize realistic drills

Control response to emergencies

• Assessing and effectively responding to emergency situations

• Leading and directing others in emergency situations

  • • Setting an example during emergency situations

    • Focusing on decision making, given the need to act quickly in an emergency

    • Motivation, encouragement and reassurance passengers and other personnel

• Symptoms of excessive personal stress and other members of the ship’s emergency team

• Effects of stress generated by emergency situations

Control passengers and other personnel during emergency situations

• Control passengers and other personnel in emergency situations

  • • General reaction patterns of passengers and other personnel in normal and emergency situations

    • Awareness of passengers and other personnel’s actions during emergency

    • Appreciation of the possible problem of panic as a result of separating families

Establish and maintain effective communications

• Establish and maintain effective communications

  • • Clear and concise instructions and   reports

    • Exchange of information with, and feedback from, passengers and other personnel

• Relevant information to passengers and other personnel during an emergency situation

  • • Languages appropriate to the principal nationalities of passengers and other personnel carried on the particular route

    • Other means of communication when oral communication is impractical

    • Broadcasting of emergency announcements