eLearning
Technology Support

Submitting a support request

If your device is physically broken or not turning on please contact your school to see about getting a loaner. If your device is not operating properly, or you need a password reset, please contact your school.

Hotspots

Hotspots connect to the Internet using signals from a radio tower owned by a company, such as Verizon, while also providing a WiFi signal for devices to use the Internet connection. The performance of a hotspot depends on its location to the radio tower, its location to the devices it services, and the amount of interference, such as a microwave being on or other signals in the air.

Please contact your school if you are in need of a hotspot.

The user manual to the Verizon Jetpack MiFi 8800L can be found here.

The user manual to the MiFi 8000 can be found here.

The user manual to the Verizon Jetpack Orbic Speed can be found here.

Apple iPads and Apps

East Windsor Regional School District Technology Department upholds a strict standard for safety and security of our computer systems and networks. In effect, the legacy Apple devices below will no longer be supported:

iPad Air 2 (Wi-Fi), iPad (3rd Gen.), iPad Pro 10.5, iPad mini Retina, iPad Mini 4 (Wi-Fi)

EWRSD has transitioned users to the new ewrsd.org Apple ID structure. Our new managed IDs give flexibility to the IT Team to maintain a focus on education within the Apple ecosystem. This article is for users who have Managed Apple IDs.

Teachers may login to iPads using a newly assigned Apple ID (ex. JSmith@ewrsd.Org). This is separate from the district email address. If you have not been assigned an apple ID please contact us at techsupport@ewrsd.k12.nj.us and include your iPad serial#

Under Settings > “Sign in to your iPad” please use your district EWRSD.ORG Apple ID for management (see image below).

How to Download apps:

You may login using your personal Apple ID to download Apps on the EWRSD iPad.

Please use the “iTunes & App Store” (tab on the left) and sign-in using a personal Apple ID.

How to reset EWRSD iPads (and repair missing apps)

Open Settings and go to General tab (on the left)

Touch Reset and choose “Erase All Content and Settings”

1. Confirm Erase iPad > Erase > Erase

How to enroll new iPad

Press the home button and select English, United States, Set Up Manually (option at bottom of the screen). Connect to a Wi-Fi Network "Guest".

a. Tap Next > you will see "It may take a few minutes to activate your iPad" Retrieving Configuration

Remote Management enables the administrator of EWRSD to set up email and network accounts, install and configure apps, and manage the iPad's settings > Tap Next.

"Installing configuration from East Windsor Regional School District"

b. Keep Your iPad Up to Date > tap Continue

c. Location Services > tap Enable Location Services

d. Welcome to iPad > tap Get Started

Q&A

Q: Why wont my chromebook turn on?

A: There are few things you can try/check if you are having trouble with a chromebook not turning on. First is to make sure it has power and is charging. There are two types of chargers that we have in the district and each has a light on them to indicate that it is getting power from the receptacle that it is plugged in to. Try turning the chromebook on with the working charger plugged in to see if there may be a battery issue. You can also try the Refresh + Power key combination which does a hardware reset and can get a stuck chromebook to boot again.

Q: Why can't I log into my Chromebook?

There are a few common reasons for not being able to log into a Chromebook. First, ensure you are connected to a network with an active Internet connection. Next, type the E-mail account and password slowly. Use the eyeball icon to see the password to check for accuracy. And finally, check that you are logging into a screen that is entitled "Welcome" and not "Enterprise Enrollment". If you are viewing the "Enterprise Enrollment" window, submit a support request following the instructions above.

Q: Why can't I see my files or classrooms?

A: This can happen when you are using a personal device to access your Google services. Make sure that you are logged into the correct account in your browser. For Chrome users there is an icon in the top right corner of the browser window that will show what account is currently logged in. If you are on an account other than your district account, sign out from here and then sign into your district account.

Q: Why is there no sound coming out of my chromebook's speakers?

A: The first thing to check for sound problems is always the volume sliders. The chromebook has volume controls in the bottom right menu. You also need to make sure that the volume for whatever you are watching is not turned down or muted. The most common cause for the speakers not functioning is that there is something in the headphone jack that is causing the chromebook to think headphones are plugged in. Make sure that the jack is clear of any obstructions. If clear, try plugging something in and unplugging it to see if the chromebook recognizes that something had been plugged in and unplugged.

Q: The sticker on the bottom of my chromebook is missing, how else can I find the Service Tag?

A: On the login screen you can press Alt + V keys which will cause text to appear in the top right of the display that contains the Service Tag of the device.

Q: My Chromebook is acting slow or is behaving unexpectedly.

A: Be mindful of the amount of Chrome tabs that are opened. Close those pages that are no longer in use. Remove extensions that are not academic-related by hovering over their icon in the top right corner of the window or in the Chrome menu with the three dots, right-clicking, and choosing "Remove from Chrome...". See if clearing browsing data alleviates any symptoms. Click on the three dots in the top right corner, click "More tools", and click "Clear browsing data...". Go to the Advanced tab. In the time range drop-down, choose "All time". Check everything and click the "Clear data" button. Finally, the Chromebook may be functioning well, but the Internet connection itself may be poor. Navigate to fast.com and wait a minute for the results. A result of 10Mbps or more should be enough to load web pages and watch video for one connected device.