e-Ruhuka Privacy Policy

Privacy Policy
Last updated: 22 July 2025

Welcome to e-Ruhuka, your digital companion for mental health and wellness. At e-Ruhuka, we are committed to protecting your privacy and ensuring a safe, secure, and confidential experience when using our services.

This Privacy Policy explains how we collect, use, store, and protect your personal information. By using e-Ruhuka, you agree to the terms outlined below.

1. Information We Collect

We collect the following types of information:

a. Personal Information

• Name, email address, phone number

• Information related to appointment bookings

• Language preferences

b. Health-Related Information

• Responses to wellbeing questionnaires

• E-screening responses and self-assessment results

• Notes or inputs in self-help tools

c. Usage Data

• Device type, operating system, and version

• App usage behavior

• Crash logs and diagnostics

2. How We Use Your Information

We use your data to:

• Provide personalized mental health resources

• Offer screening results and wellness recommendations

• Facilitate appointment bookings

• Improve the quality and functionality of the app

• Ensure the safety, privacy, and security of users

We do not use your data for marketing without your explicit consent.

3. Data Storage and Security

• All sensitive data is encrypted in transit and at rest.

• Your mental health data is stored securely on servers compliant with international health data standards.

• Access to your personal data is strictly controlled and limited to authorized personnel only.

4. Sharing of Information

We do not sell or rent your personal information. We may only share your information under the following circumstances:

• With mental health professionals you choose to connect with through the app

• With service providers who help us operate the app, under strict confidentiality agreements

• If required by law or to protect the safety of users and others

5. Your Privacy Rights

You have the right to:

• Access, update, or delete your data at any time

• Withdraw your consent for data processing

• Request a copy of your personal information

• File a complaint with a data protection authority

6. Children's Privacy

e-Ruhuka is intended for users aged 16 and older. We do not knowingly collect personal information from children under 16. If we become aware of such data, we will delete it immediately.

7. Data Retention

We retain your data only as long as necessary to provide services and fulfill the purposes described in this policy, unless a longer retention period is required by law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be communicated through the app and reflected by a revised “Last updated” date.

9. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us at:

📧 Email
📍 Address:
📱 In-App Support: 

By using e-Ruhuka, you trust us with your information. We are committed to honoring that trust by handling your data with respect and care.