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Conversations immediately after the experience.
Conversations immediately after the experience.
Last year after a project with Amazon & Kinspace, we gathered some incredible learnings that lead to the development of a new metaverse learning product.
We launched with the aim of engaging conversations around diversity and inclusion in the workforce of AWS while facing the challenge of WFH staff due to COVID.
Initially we piloted a self-guided e-learning product and platform integrated with web based flatscreen VR simulations to accommodate working from home.
The results were very interesting. Polarizing nps feedback, individuals giving us either close to 0/10 or 10/10. Our data around it suggested that, this was from one of two things:
1 - High levels of emotional engagement, and no way to diffuse that emotion. Highlighting the importance of conversations immediately after the experience. Which is usually done in in-person workshops after the VR experience.
2 - Technical difficulty in using the application. Which is usually managed by in-person facilitators.
Recognizing this, we adapted our approach to include some zoom-style video calls on amazons internal platform. This had some great results and showed clear improvement. Raising the NPS score from 0, to 51 (closer to what we usually expect of 56-91) however still not to our expected standards.
A safe space for difficult conversations
A safe space for difficult conversations
There was clearly further room for improvement. Particular around how video impacted participants ability to feel safe to engage in difficult conversations. Calls with video on was significantly more effective for creating a safe space and having more effective difficult conversations, but not everyone is comfortable putting their video camera on.
Using these new learnings we developed a new platform for allowing a safe space to step into the shoes of someone else, experience a difficult conversation and than debrief on the emotions brought up with others in a VR classroom, in the moment of experiencing them.
A networked VR experience allowing facilitators to lead a class through an experience together, and start difficult discussions.
Being a guided experience, the users do not need to know how to use VR to complete the experience. The facilitators can control the users experience, guiding them through the application.
This approach is something, that came directly out of the pilot with Amazon and already our other clients have taken on as a solution they see as hugely beneficial.
Already it has become obvious that this solution will dramatic improve scalability, and quality of VR training.
Allowing session to be run remote by facilitators, and less technical support as the session can be guided live.
We can also reduce bias in the workshops with non-human avatars making a more comfortable space to open up.
Scaling out to 22,000 nurses
Scaling out to 22,000 nurses
This training is currently being rolled out with one of the worlds leading health authorities, for 22,000 nurses across the US.
We have been getting some great feedback and input from our closest partners, and are looking to open it up to a few more.
Lead the future of metaverse learning
Lead the future of metaverse learning
Right now we are in the process of selecting 1 or 2 flagship partners to pilot this with, and shape this product.
If you are a leader in the DEI space, looking to help shape how technology can be used to improve the inclusion industry with your community. Reach out now!
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